Norfolk Designer Gardens Reviews 

561
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company, often praising the high quality of the products, which frequently exceeded their expectations. Customers consistently highlight the excellent service, noting the helpfulness and professionalism of the staff, who often go above and beyond to ensure satisfaction. The delivery service is frequently commended for its efficiency and speed, with many orders arriving ahead of schedule and items being well-packaged and undamaged. However, some customers experienced issues with delivery, including unexpected early arrivals without notice, or unhelpful delivery drivers who refused to assist with moving heavy items or disposing of pallets. A few people also reported problems with faulty products upon arrival, such as damaged wood or incorrect cushion colors, and some faced delays in receiving replacements or responses to their inquiries.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing the furniture as very good,... See more

Delivery service

People report positive experiences with delivery service, often highlighting promptness, with some orders... See more

Quality

Consumers consistently report high satisfaction with the quality of products, often describing them as... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as fantastic, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more

Rated 5 out of 5 stars

Really happy with the table, the fact there is a centre spot for the parasol for all lengths is perfect. Our previous table only had this option in the fully extended position. The extensions are... See more

Rated 5 out of 5 stars

I spoke with a member of the team who was very helpful, he delt with my order straight away, it was dispatched when he said it would be, delivered on time , extremely well packaged, no damage to any i... See more

Rated 5 out of 5 stars

Furniture is exactly as described. I made the mistake of buying green cushions instead of grey. On arrival one green cushions was faulty but instead of replacing the one faulty cushion they sent a ful... See more


Company details

  1. Garden Furniture Shop

Written by the company

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

561 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(561)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We received delivery of our garden…

We received delivery of our garden furniture yesterday 31/03/26. The product was well packed and received in good order, the product itself if of very good quality and well made. We are delighted with it. Our experience was very good and would definitely recommend this Company.

March 31, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 1 out of 5 stars

Sent wrong cushions

Sent wrong cushions, promised to send correct ones, but 6 months later still haven't recieved and not replying to support messages.

August 1, 2025
Unprompted review
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Reply from Norfolk Designer Gardens

Hi Glen, if you would like to give me a call on 01953 660845, I’d be more than happy to personally arrange this for you.

Rated 5 out of 5 stars

Great

Great communication, really accommodating and very prompt delivery. Beautiful outdoor furniture.

March 3, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great product super communication

Great product super communication

March 2, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great product and stresses transaction

Great product and stresses transaction! The delivery driver was really helpful

February 25, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great furniture arrived on time

Great furniture arrived in time and customer service was exemplary
Love the team keep the good work up

March 2, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Amazing value for money

Amazing value for money, good quality Teak and well finished off garden table and chairs. The delivery man was very friendly and know about the care required to keep the furniture in good condition.

March 3, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 4 out of 5 stars

Good deals.

March 2, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thanks so much for your review,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Good service

Good service , quality furniture for the price.
Friendly helpful delivery service.

March 2, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 4 out of 5 stars

Arrived on pallet - assembly required

Bench arrived on pallet (which will have to be disposed of ) . I must admit I thought it would have arrived assembled . The wooden dowels supplied are a very tight fit and difficult to line up .

February 24, 2026
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Reply from Norfolk Designer Gardens

Thank you for your review. We really appreciate your feedback.

We’re sorry to hear the assembly wasn’t as straightforward as expected. Some light assembly is required, and while the dowels are designed to be a snug fit for strength and longevity, we understand they can be a little tricky to line up.

For a smoother experience, we do offer a home assembly service which we would highly recommend, allowing everything to be set up for you without the hassle.


Thank you again for your support,
The Norfolk Designer Gardens Team

Rated 1 out of 5 stars

delivery driver was not helpful the…

The delivery driver was not helpful the garden chairs were on a pallet. I had to help him lift the goods to my front
door unpack myself and he said the pallet was my responsibility to dispose of. I am nearly 80 with heath problems if I was t
Told in advance your delivery policy was like this I wouldn’t have ordered from you and will not in the future pity because the product is good

February 23, 2026
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Reply from Norfolk Designer Gardens

Hi Christine, sorry to hear about this.

The delivery driver you were referring to is a courier from Palletways. We do recommend opting for our home assembly service when ordering, as this ensures your furniture is fully assembled and set up in your space without any hassle.

If there’s anything we can assist with, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Great garden furniture

The furniture arrived when stated .The furniture is of a great standard as promised. There was a bit of putting together of the table which could have been easier to do if there was some instruction!.The delivery driver would not help me move the 55kg table top to the rear of my property.Be prepared to also get rid of the pallet it all comes on.All said the product is great.

February 24, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient. The delivery driver was very helpful.

February 25, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 4 out of 5 stars

Delivery at 9pm not ideal

Delivery at 9pm not ideal. The driver, however, did a good and swift job of putting the bench together. It looks ideal and seems very sturdy as expected.

February 24, 2026
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Reply from Norfolk Designer Gardens

Thank you for your review, we really appreciate your feedback.

We’re sorry the delivery time wasn’t ideal, but we’re pleased to hear the driver provided a good, efficient service and that you’re happy with the bench. It’s great to know it looks the part and meets your expectations for sturdiness and quality.

If there’s anything further we can help with, please don’t hesitate to get in touch.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Fantastic Garden Furniture

Fantastic Garden Furniture
Having ordered last year their table and chairs set and being impressed with quality and delivery, they were one of the first to consider for a bench.
Great choice and super quick delivery. Fantastic bench so comfortable and solid.

February 24, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Table well made, we are delighted with it

Excellent quick delivery with a very helpful driver. Good communication. The table is well made and solid and we are delighted with it. Couldn't find any instructions for putting it together but it was very easy and straightforward so not a problem. Would definitely buy from them again.

February 24, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Very helpful and love the bench

Very helpful and love the bench
Thank you

February 24, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great quality bench

Great quality bench, exactly as advertised. Delivery was prompt and well managed

February 24, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Incredible furniture and service

I've never left a review but the furniture and delivery service were beyond five star. Thank you so much

February 13, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Well happy arrival was very fast

Well happy arrival was very fast and can’t wait for summer to use it

February 12, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

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