Ordered XL Oval Teak 3 Seater Bench. Fabulous quality, very well made and beautiful finish. Looks great in our garden setting and an ideal spot to sit back relax and reflect. Ordered on Bank Holida... See more
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Review summary
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Reviews shaping this summary
ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more
Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊 Was so pleased with... See more
Item delivered promptly and within time frame. Delivery driver was very helpful. My item was a garden bench. The delivery driver asked where I would like it and it was no trouble for him to carry it t... See more
Company details
Written by the company
Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!
Contact info
Sunnyside Farm, Golf Links Road, Morley St. Peter, NR18 9SU, Wymondham, United Kingdom
- 01953 660845
- info@ndgonline.co.uk
- norfolkdesignergardens.com
4.5
Excellent
644 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Lovely Lutyens!
Received my bench and really pleased. Took a bit longer to arrive than anticipated but worth the wait. Helpful delivery guy and Tory was very helpful when I had to call to check delivery dates. Strong wooden bench went for the heavy duty 3 seater Lutyens. Make sure you line up the stickers a to a bto b etc as this wasn't clear on the instructions.
August 13, 2026
Unprompted review
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Excellent product at good price
Excellent product at good price and delivered in good time. Just what we wanted to replace old table and chairs.
July 14, 2026
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Dining set garden furniture
Very quick delivery, kept informed of delivery date. Very happy with my outdoor dining set, great quality furniture, looks fantastic in my garden.
July 14, 2026
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Beautiful quality benches and the…
Beautiful quality benches and the incredibly helpful Darren delivered and assembled them in situ. He also gave really useful advice about caring for them. They now have pride of place in our garden.
July 12, 2026
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Non delivery of included cushions
Chairs were delivered without the included cushions. Despite speaking to the company on many occasions the cushions have still not been received over four weeks later. Attitude from company each time I’ve called has shown a complete lack of concern and any genuine interest in the situation and I have never felt they would actually do as they said and send the cushions to me, which to date they have not. I’m about to dispute the payment with my bank as a final resort
July 13, 2026
Reply from Norfolk Designer Gardens
Hello Julie, we’re really sorry for the delay in getting your new cushions dispatched.
We’re pleased to see that you’ve now received your cushions, and we really appreciate your patience while we got this sorted for you.
If you feel your experience with us has changed now that everything has been resolved, we’d really appreciate it if you considered updating your Trustpilot review.
Thank you again for your patience.
Norfolk Designer Gardens
⭐⭐⭐⭐⭐ Excellent Service & Beautiful…
⭐⭐⭐⭐⭐ Excellent Service & Beautiful Teak Garden Furniture
We recently bought the Kensington Heavy Duty Teak Wood 6-Seater Outdoor Dining Set online from Norfolk Designer Gardens Ltd, and we’re absolutely delighted with both the furniture and the service we received.
After ordering online, we called and spoke to Tory about delivery schedules. He was extremely helpful and suggested their installation and more personal delivery service, which we’re so glad we chose.
Communication throughout was excellent, with regular updates by email and text. Darren, our driver and installer, contacted us the day before delivery and again when he was about an hour away.
On arrival, Darren delivered the furniture directly into our back garden, carefully assembled everything and even dressed the dining set ready for us to use. He was polite, prompt, skilled and very knowledgeable. He also took the time to recommend the best products for preserving and looking after the teak, as well as suitable covers for protecting the furniture when we pack it away after the summer.
The Kensington set itself is beautiful, solid and extremely well made, and looks fantastic in our garden.
Thank you to Tory, Darren and everyone at Norfolk Designer Gardens for such friendly, professional and personal service. We love our new garden dining set and would happily recommend you!
Jayne & Arthur
August 6, 2026
Unprompted review
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
good value
Iam pleased with the quality of the chair and the overall price was very good
July 9, 2026
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Very pleased with the product but…
Very pleased with the product but didn’t have any notification when it was arriving, it was propped up by my garage door.
July 10, 2026
Reply from Norfolk Designer Gardens
Hi Judith, thank you for your review. We’re really pleased to hear you’re happy with the furniture.
We’re sorry you weren’t given enough notice before delivery and that the furniture was left by the garage. We completely understand that you should have been kept better informed, and we’re working on improving our delivery communication so customers know when to expect us.
Thank you again for your feedback and for choosing Norfolk Designer Gardens.
Norfolk Designer Gardens
Poor, unresponsive customer service, nice table
Table is very nice, but despite countless efforts both via email and on social media they failed to send or even give me details of the missing seat cushion. Having paid over £1.000 for the product I would expect more responsive customer service. My suggestion would be to tone down your marketing spend and up your customer service spend. The product speaks for itself but the service really undermines it.
July 10, 2026
Reply from Norfolk Designer Gardens
Hi Piers, we’re sorry for the frustration caused by the missing seat cushion.
We can see that your cushion was delivered on the same day your review was posted, so we’re pleased this has now been resolved. We do appreciate that you had already been left chasing us beforehand, and our communication should have been better.
We hope you’re now able to enjoy the furniture properly, and thank you for your patience while we got this sorted.
Norfolk Designer Gardens
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
I waited a few weeks for my steamer…
I waited a few weeks for my steamer chair. Impossible to get through on the phone to ask about a possible delivery date. Phone number is unobtainable. No response to email. Eventually I got a call back. Pleased with the chair but the cushion very poor quality. Too thin and cheap material
July 9, 2026
Reply from Norfolk Designer Gardens
Hi Mrs M, thank you for your review. We’re really pleased to hear you’re happy with the steamer chair itself.
We’re sorry it took longer than expected to arrive and that you found it difficult to get hold of us for an update. We completely understand how frustrating that must have been.
We also appreciate your comments about the cushion and will take that feedback on board.
Thank you again for ordering from us, and we hope you enjoy your chair.
Norfolk Designer Gardens
Excellent experience buying from NDG
There's great range on offer with detailed descriptions and specs.Stock availability is clearly displayed as are expected delivery schedules. Prices are very competitive and in almost all cases better than competitors. I had to upgrade my order to 'express' due to a last minute travel committment and my request was processed very smoothly with my table and chairs set arriving the following day. I'm very impressed with the quality and looking forward to many years of use. Can definitely recommend Norfolk Designer Gardens.
July 7, 2026
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
No communication
Placed an order 4 weeks ago and have had no communication from this company. I’ve emailed twice requesting a delivery date but no reply received. Not impressed.
July 1, 2026
Unprompted review
Reply from Norfolk Designer Gardens
Hi Chris, we’re really sorry to hear about the issues you’ve had with your order.
We’d really like the opportunity to look into this properly and try to get everything sorted for you. If you could give us a call on 01953 660845, one of the team can go through your order with you and see what we can do to resolve it.
We hope to hear from you soon.
Norfolk Designer Gardens
Lovely high quality bench
Lovely high quality bench, easy to order delivered in 2-3 weeks, Easy to assemble very pleased no complaints
June 24, 2026
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
My table and chairs were damaged upon…
My table and chairs were damaged upon delivery, despite emailing the same day with images of the damage, I received no communication, until I phoned 10 days later. It’s now been over three weeks and the only update I have been given is that a repair & or replacement at their earliest convenience. In a month’s time summer will be over!
Not what you’d expect when you’ve spent almost a £1000.
July 10, 2026
Unprompted review
Reply from Norfolk Designer Gardens
Hi SL, we’re really sorry to hear about the problems you’ve had.
We’ve tried to locate your order from the details on the review but unfortunately haven’t been able to find it. We’d really like the chance to look into this properly and see what we can do to help.
Please could you give us a call on 01953 660845 with your order details, and one of the team will do their best to get this resolved for you.
We’re sorry again for the experience you’ve had.
Norfolk Designer Gardens
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
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