Norfolk Sheds Reviews 

332
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their robust construction and excellent design. People frequently highlight the efficient delivery service, which is often described as quick and well-communicated. The staff and service receive widespread acclaim for being helpful, friendly, and providing outstanding support throughout the process. However, some customers also noted occasional issues with product quality, such as warped components, visible gaps, or parts not fitting correctly. A few other people also felt that some deliveries lacked proper communication regarding timing or had missing smaller components upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the overall quality,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and on-time... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the good quality of sheds and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the entire... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication after purchase and before delivery was first class. The guys who delivered our shed were friendly, funny and extremely helpful. They phoned almost an hour before arrival and arrived with... See more

Rated 5 out of 5 stars

Really quick delivery, delivery man was really pleasant and helpful. Summer house was delivered in 2 weeks. Looks really well made and very substantial. Hoping all is there for it but cannot comment o... See more

Rated 5 out of 5 stars

Fantastic service, ordering was easy and got an emsil to say order recieved. Then a phone call to arrange delivery (which happened they could do next day). Assembling was straight forward and we love... See more

Rated 5 out of 5 stars

Very impressed with the service received from Norfolk Sheds. Kept informed regarding delivery, answered emails promptly. Quality if shed good, went together well. Replacement glass that was missi... See more


Company details

  1. Garden Building Supplier

Written by the company

Norfolk Sheds supply garden sheds, log cabins, summer houses, storage sheds & playhouses online. We offer quality products at low prices and free friendly advice from our UK-based team.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

332 reviews

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4.5

All reviews

(332)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service & efficient delivery

Good customer service when ordering by phone and the delivery schedule was efficient and happened exactly as and when we were advised.
The delivery person was polite and helpful and gave my husband lots of advice, and suggested he could call for further support if needed.
Already the small shed 7 x5 is up and being felted as we speak. Although 75 my husband is very fit...he will be prepping for the erection of the 10 x 15 workshop next...thank you

February 2, 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Pauline,

Thank you so much for your lovely feedback. We hope you enjoy both of your new buildings and they will serve you for many years to come.

If you have any questions or queries, please don't hesitate to get in touch.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Excellent customer experience

Super easy online ordering. Immediate follow up to arrange delivery, removal of old shed and install new one. Price was competitive and delivery was faster than most sites indicate (1 week).
The two guys who delivered and installed the shed were very professional, courteous and got on with the job.

November 30, 2022
Rated 2 out of 5 stars

Poor communication and late delivery

You stated 3-5 working days for delivery. No communication about a delay, I had to write to Norfolk sheds to ask where my delivery was. Item due to arrive 15 days after ordering.

November 15, 2022
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Reply from Norfolk Sheds

Dear Adrian,

We are sorry there was a delay with your delivery. The paint is sent directly by our supplier and there was a delay on their end of which we were not made aware off. We are currently looking into this and why neither yourself nor us were not notified of this delay.

Apologies for any inconvenience caused.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Excellent and friendly service from all…

Excellent and friendly service from all at Norfolk Sheds, from those on the end of the phone who dealt professionally with my many queries to the remarkably friendly delivery driver who was a joy to deal with.
I highly recommend this outstanding firm.

September 23, 2022
Rated 5 out of 5 stars

Excellent customer service. Quick to rectify delivery error and very polite.

Easy to order. Quick contact to arrange delivery. Very helpful in co-ordinating convenient time. Wrong shed delivered first time but collected and delivered correct shed the next day. Very apologetic and helpful.

August 17, 2022
Norfolk Sheds logo

Reply from Norfolk Sheds

Thank you for your kind review. And we once again apologise for the mix up with the sheds. We hope you are happy with your new shed!

Rated 1 out of 5 stars

Slow delivery

Cannot understand why a Company that specializes in the supply of sheds takes some 4 - 5 weeks to deliver

August 17, 2022
Norfolk Sheds logo

Reply from Norfolk Sheds

Hello Terry,

Thank you for your review. Given the high demand for garden buildings, lead times on some products can take longer than others.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Our bike shed arrived within a week as…

Our bike shed arrived within a week as promised and was very easy to assemble. I did it on my own and husband tightened everything afterwards. My husband has a mountain bike with straight handle bars. I have a Dutch style electric bike and with a little bit of manoeuvre, they both fit perfectly.
All I would suggest is maybe thicker roof felt as it did rip slightly on the corners when trying to tidy. Also perhaps longer felt nails as they bounced about a bit…..that may be me of course. All in all, really happy with our choice.
Jill Goulding

August 15, 2022
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Jill,

Thank you for such a lovely review. We are really happy that you are pleased with your bike store. We hope it will serve you for many years to come!

Rated 2 out of 5 stars

i would avoid again...

good service to start with, shame the delivery was terrible, delivery driver arrived very late in the day, and the perspex was missing emailed in 3 times before i received a reply... no money off either...

overall i would not use again. they are cheap for a reason

August 1, 2022
Unprompted review
Rated 4 out of 5 stars

No fault process

Ordering was simple and straightforward, delivery arrived early (07:15) on the day requested which was a big help.

July 18, 2022
Rated 5 out of 5 stars

Fantastic service

About a year ago we purchased a standard garden shed and were very pleased with it. This year we replaced an old caravan with a Tuscany Evo Plastic shed and completed the garden with an Ardcastle log cabin. Both excellent. Well worth having the log cabin built by Norfolk Sheds - completed in a single day to a high standard.

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

Lumley Summer House

Purchased early 2022. Paid to have installed, so glad I did; 2 efficient work crew took a couple of hours to erect. Was recommended to paint quickly of which I did. Very happy with the service and delivery and no issues with the summer house. Pleased with my purchase.

June 25, 2022
Unprompted review
Rated 5 out of 5 stars

Very efficient & helpful

Very pleased with my new summer house, i paid for my old one to be taken away & a new one in it's place, the guys that came were extremely helpful they even cut back the over hanging ivy, they were polite & efficient, very pleased that i chose Norfolk sheds

June 24, 2022
Unprompted review
Rated 5 out of 5 stars

Wood stain

Wood stain, delivered on time in an excellent damage proof box. Protek paint was a delight to apply to my veg trug and has given it a new lease of life. Thanks guys

June 23, 2022

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