Norfolk Sheds Reviews 

332
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their robust construction and excellent design. People frequently highlight the efficient delivery service, which is often described as quick and well-communicated. The staff and service receive widespread acclaim for being helpful, friendly, and providing outstanding support throughout the process. However, some customers also noted occasional issues with product quality, such as warped components, visible gaps, or parts not fitting correctly. A few other people also felt that some deliveries lacked proper communication regarding timing or had missing smaller components upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the overall quality,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and on-time... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the good quality of sheds and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the entire... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication after purchase and before delivery was first class. The guys who delivered our shed were friendly, funny and extremely helpful. They phoned almost an hour before arrival and arrived with... See more

Rated 5 out of 5 stars

Really quick delivery, delivery man was really pleasant and helpful. Summer house was delivered in 2 weeks. Looks really well made and very substantial. Hoping all is there for it but cannot comment o... See more

Rated 5 out of 5 stars

Fantastic service, ordering was easy and got an emsil to say order recieved. Then a phone call to arrange delivery (which happened they could do next day). Assembling was straight forward and we love... See more

Rated 5 out of 5 stars

Very impressed with the service received from Norfolk Sheds. Kept informed regarding delivery, answered emails promptly. Quality if shed good, went together well. Replacement glass that was missi... See more


Company details

  1. Garden Building Supplier

Written by the company

Norfolk Sheds supply garden sheds, log cabins, summer houses, storage sheds & playhouses online. We offer quality products at low prices and free friendly advice from our UK-based team.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

332 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(332)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor customer service

I was unhappy with the product and sent an email ail to customer service but did not receive a reply.
I will never purchase from Norfolk shed again.
In reply to your comments, the email was in my trash can, probably the same place the log store should be!

July 23, 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Bob,

We have replied to your email stating that our supplier can offer a replacement roof for your log store. We never received a reply from you and hence were unable to proceed with the solution. We are unable to provide the 30% compensation that you asked for, we can only supply a replacement roof. If you still require this replacement, we will happily arrange for this to be sent our to you.

Kind Regards
Norfolk Sheds Ltd.

Rated 2 out of 5 stars

Not what I thought. Log cabin

Not what I thought. It says log cabins are warm enough in the winter when it's already cold inside it of an evening now . Had to wait after many phone calls and emails to you, for instructions manual, which didn't come with it. Easy enough to order and got updates on delivery but after that it was a little bit of a sham

August 2, 2023
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Reply from Norfolk Sheds

Dear Paula,

Log cabins do retain heat well, however a 19mm log cabin will not do this as well as a 28mm or 34mm log cabin. The thicker the logs the better the natural insulation. Also a log cabin requires a heat source such as a small heater to generate warmth which is then retained by the logs.
Regarding the installation instructions, we apologised these were not supplied and as we didn't have any on hand to email you, we had to request these from our manufacturers, which were then emailed to you the following day.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

The summerhouse I purchased was…a Delmora 14x8

The summerhouse I purchased was delivered on time(although very late in the day) and the driver was courteous and helpful. I am currently in the process of installing the summerhouse and it is all there and in good order although the quality could be better but you get what you pay for, I would add make sure your base is solid and true.

July 10, 2023
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Reply from Norfolk Sheds

Dear Gary,

Thank you for the review and apologies for the late delivery on the day. We are glad that you are satisfied with the product overall and we hope this summerhouse will serve you for many years to come!

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

6x4 shred

Local company, choice of shed and configuration, quick delivery and erection of shed by the supplied fitters, was careful and efficient. Quality of the shed was very good so would recommend.

July 18, 2023
Unprompted review
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Keith,

Thank you for such a lovely review. We are glad that you were pleased with both the quality of the shed and our installation service.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Summer house

Very fast delivery of summer house. The two guys who delivered were very friendly and willing to put the summer house part straight into my garage for me.
The product is 100% as described very good.

June 25, 2023
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Reply from Norfolk Sheds

Dear Sarah,

Thank you for your very kind review. We are glad that you were happy with the product and the delivery service.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Quality product

Quality product. Helpful guy on the end of the phone always willing to answer my queries Two very nice guys installed my shed quickly and expertly. Compared to another local company I have used previously Norfolk sheds are second to none. Thank you,!

June 29, 2023
Unprompted review
Rated 1 out of 5 stars

Read reviews before you buy

im writing this review 2 years later as this is how long it has taken to make sure the issues have been rectified to a standard that now makes my building safe.
first of i would like to comment on how bad the customer service was calling me a liar ignoring my emails etc, i understand protecting your employees but first read what i have to say then decide, i told the company owner they where using cowboy joiners who where unprofessional, this was because my log cabin started producing big gaps which i could put my hand through in the summer and cracks in the wood in the winter, all this happened after i had treated the building inside and out correctly. the whole build cost me £3600, £600 of that was for building it, then i had to get my own professional joiner in which ended up costing me around another £600 because of all the damage that the companies joiners had caused from there lack of knowledge or just incompitance, the door frames and window frames have these borders that go on the in and outside of the building and then screw into each other with a bit of silicone inbetween, the logs then sit inbetween these with the ability to move.
Here is what their so called professional joiners did, they screwed these frames into the actual logs, now this is a big no no because the wood needs to be able to move in the different seasons hot and cold as wood contracts and retracts due to moisture, because they screwed these frames into the logs they where unable to move how they are suppose to causing not irreparabel but bad enough damage that now my cabin looks like i have had it for a lot longer and probabley won't last as long as it should.

the biggest issue i had is there was no appology or no offer of some sort of reinbursment, they just didn't care, which is why i am now gathering evidence to report them to the building ombudsman. hope my review helped,

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

New shed

Was given info I needed to order the shed I wanted

Delivery on the given date and was the 1st of the day

2 lads did great job building and no mess and sorted in no time

Great service from start to finish and a competitive price 👍👍

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Speedy delivery, excellent service.

The time from ordering to construction was speedy. The shed was put up for us and is very sturdy. It looks very smart.

February 12, 2023
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Reply from Norfolk Sheds

Dear Angela,

Many thanks for your very pleasant feedback. We are happy that you are pleased with our service and the quality of the shed. We hope it will serve you for many years to come!

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Great quality

Really good quality, went up within a couple of hours, 2 people.

February 11, 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Stuart,

Thank you for your very pleasant feedback. We are really happy that you are pleased with the quality of the shed!

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Really easy and reliable

Easy to order and came really quickly

February 7, 2023
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Reply from Norfolk Sheds

Dear Mrs Oliver,

Thank you for your very kind review. We are happy that you were pleased with our service.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

All very good

All very good, strong shed, very helpfull team, thank You very much

February 24, 2023
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Reply from Norfolk Sheds

Dear Pawel,

Thank you for your very kind review. We are glad that you were pleased the shed quality and with our installation service.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Great price and service

Great price and service, I paid the extra to have it built, and it was a smooth streamlined experience all completed within a few hours, a polite friendly team assemblers

February 13, 2023
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Reply from Norfolk Sheds

Dear Paul,

Thank you for your very kind review. We are happy that you were pleased with our installation service and our team.

Kind Regards
Norfolk Sheds Ltd.

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