Norfolk Sheds Reviews 

332
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their robust construction and excellent design. People frequently highlight the efficient delivery service, which is often described as quick and well-communicated. The staff and service receive widespread acclaim for being helpful, friendly, and providing outstanding support throughout the process. However, some customers also noted occasional issues with product quality, such as warped components, visible gaps, or parts not fitting correctly. A few other people also felt that some deliveries lacked proper communication regarding timing or had missing smaller components upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the overall quality,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and on-time... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the good quality of sheds and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the entire... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication after purchase and before delivery was first class. The guys who delivered our shed were friendly, funny and extremely helpful. They phoned almost an hour before arrival and arrived with... See more

Rated 5 out of 5 stars

Really quick delivery, delivery man was really pleasant and helpful. Summer house was delivered in 2 weeks. Looks really well made and very substantial. Hoping all is there for it but cannot comment o... See more

Rated 5 out of 5 stars

Fantastic service, ordering was easy and got an emsil to say order recieved. Then a phone call to arrange delivery (which happened they could do next day). Assembling was straight forward and we love... See more

Rated 5 out of 5 stars

Very impressed with the service received from Norfolk Sheds. Kept informed regarding delivery, answered emails promptly. Quality if shed good, went together well. Replacement glass that was missi... See more


Company details

  1. Garden Building Supplier

Written by the company

Norfolk Sheds supply garden sheds, log cabins, summer houses, storage sheds & playhouses online. We offer quality products at low prices and free friendly advice from our UK-based team.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

332 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(332)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Norfolk sheds have been very helpful…

Norfolk sheds have been very helpful throughout the process. After calling with multiple questions they answered each one and were very helpful when arranging the order and installation. On the day the summer house was due to be installed the installers arrived right on time and were very polite. The summerhouse has been built beautifully and really love the quality

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Norfolk Sheds and Rawlinson....simply the best

I needed two sheds to store logs and tools and Norfolk Sheds provided the perfect solution with their Rawlinson shiplap wall stores.
Norfolk Shed's service is unbeatable.... ordered and delivery came within 6 working days....easily assembled, painted and in position and full of logs and other stuff two days later!
The quality is exceptional.
Having previously had a Hiclere summerhouse from Norfolk Sheds, I would highly recommend Vadim and his team (plus the Rawlinson team). Just call and see for yourself how professional, courteous and on the ball they are!

January 11, 2024
Rated 5 out of 5 stars

Faultless service

We bought a shire highclere summerhouse from norfolk sheds. The service i received from the office regarding the ordering was excellent. Very quick delivery after the order was placed.The 2 guys from the same company who erected it were very quick and efficient. Phoned me an hr before arrival. Excellent all round seamless service and very reasonable price. Thoroughly recommend this comany.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic shed and the best priced!

Fantastic shed and the best priced out there (I did my research)! Excellent and friendly service. They provided installation for us also and did a brilliant job. Many thanks. Will definitely come back for any future requirements.

November 29, 2023
Unprompted review
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Cathy,

Thank you for your invaluable review! It was a pleasure doing business with you and we are glad you were left satisfied with the product and the service you have received.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Easy to order & good communication & a…

Easy to order & good communication & a quality prduct.
Will be ordering another building next year.

November 29, 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Mr Wilson,

Thank you for your kind and positive feedback! We look forward to doing business with you again in the new year!

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Easy to order from an excellent…

Easy to order from an excellent website. Very competitive pricing. The delivery guy I’d give a special mention to for his helpfulness. Great instructions and easy to put together. Overall, very happy.

November 27, 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Thank you for your amazing feedback and for taking the time to leave us a review! We are happy you were left satisfied with the quality of our delivery service and our product.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

I was not at home when the shed was…

I was not at home when the shed was delivered. The team stacked it beautifully in my car port so I could even get my car in as well as keep the shed parts dry.
Thank you very much for your kindness and consideration

November 25, 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Paul,

Thank you for taking the time to leave us such a lovely review! It was our pleasure to leave the shed as safe as possible in your absence. We're glad that everything was to your satisfaction.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Great customer service!

My order was picked incorrectly, but they called me to let me know and made the extra effort to get me the right item just the next day... great communication.. great service.. great product.. Thank you !

November 21, 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Tim,

Many thanks for your 5 star review! We would like to again apologise for the incorrect item being packed. We knew you needed your order by the end of the week so we did everything we could to get it to you ASAP. Thank you again for your feedback and it was a pleasure doing business with you!

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

From ordering on line to delivery and…

From ordering on line to delivery and installation this is a company with a good customer service ethos.

The delivery/install team worked from moment of arriving to completion, even in the dark to finish.

November 15, 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear David,

Thank you for your very kind feedback. We're really glad that you are happy with your new summerhouse and our installation service. It was a pleasure doing business with you!

Kind Regards
Norfolk Sheds Ltd.

Rated 1 out of 5 stars

The panels were damaged

November 2, 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Hello,

We're sorry that there were some damaged items on the delivery. We haven't had any contact from yourselves to report this. If you would have let us know we would have arranged new replacement parts to be delivered. If you still would like the parts to be replaced, please get in touch.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Highly recommend Norfolk Sheds - superb experience start to finish

I had a great experience start to finish when buying my shed. The office team were very responsive answering questions about installation, the shed itself was great value for money in the market, and the delivery and installation team were faultless.

Furthermore, I didn't give them the 'perfect base' to build on, but nothing was a problem & they came with great ideas and were very flexible to make the space I'd made for the shed work. Thanks to all the team at Norfolk sheds!
I'd highly recommend you to anyone looking for a shed/workshop solution.

October 26, 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Liz,

Thank you for your lovely review. We are really happy that you are pleased with the shed and our installation team. It was a pleasure doing business with you!

Kindest Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

NORFOLK SHEDS. A COMPANY YOU CAN REALLY TRUST

Needing a garden shed to replace the 'old faithful' I Googled, then emailed companies. giving basic information on measurements and requesting quotations. Of the six, Norfolk Sheds provided, not only a quote but other useful advice; written in straight forward English with no 'managerial unintelligible terminology'. Their quotation (lower than any other) and their additional useful information persuaded me to accept.
The length width and heights were confirmed along with all fixtures and fittings. Drawings, easily understood, were submitted to me with any alterations I decided on, amended on drawings then sent back to me for final approval.
Payment was made in two halves. One on acceptance of final architects drawings and plan of assembly. The second payment of completion of the job.
Everything was done in a professional and friendly way. It took just three weeks from accepting Norfolk Sheds quotation to final assembly in my garden. The team made a courtesy phone call an hour before arrival.
I had never mentioned that I was 82, severely disabled, due to spinal injuries, nor was arthritic.
Clearly professionalism, courtesy and friendliness is extended to all their customers.

October 10, 2023
Unprompted review
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Sandra,

Thank you so much for your amazing and kind review! We are very happy that you were so pleased with our product and services. It was an absolute pleasure having you as a customer.

Kindest Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Delivery was great

Delivery was great. He phoned to tell me when he was nearly here and very helpful. I am yet to build it but I’m sure it’s good quality

August 29, 2023
Rated 5 out of 5 stars

Very helpful couldn’t fault installers…

Very helpful couldn’t fault installers worked til 20:30 at night to complete in the dark and pouring rain great service’

August 31, 2023
Unprompted review
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Mr Hewitt,

Thank you for your very kind review. Once again we would like to apologise that the delivery was later than anticipated. We are glad that you are happy with the product and our installation service.

Kind Regards
Norfolk Sheds Ltd.

Rated 4 out of 5 stars

I shedheadfeel that there has not been much…

I feel that there has not been much contact with me but only when you want praise. Sorry but true. An email or two would have been nice just to reassure the customer that all is well and orders are on scedule. Not a lot of info on customer accounts when looking online other than basics.

August 9, 2023
Rated 5 out of 5 stars

Norfolk Sheds

The folks at Norfolk Sheds were great, ordering was simple, communication was good and the shed arrived bang on time. The driver realised there was a few bits missing, made a note of them and returned the next day with all the missing parts.
Thank you.

August 8, 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Mr Perryman,

Thank you for your lovely review. We do apologise for the missing pieces but we're glad we could get these to you the next day. We hope the build went ok and you were happy with the finished product!

Kindest Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Bought the 16×8 summer house with side…

Bought the 16×8 summer house with side shed including fitting. Great customer service from Lucy and great communication to keep us informed of what was happening. Installation was the same day as delivery which was alot better than other companys who were looking to deliver and we would have to check everything was there before the installation was done days or weeks later. Guys hat turned up were both great and did a super build for us. Would definitely recommend.
.

August 24, 2023
Unprompted review
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Tony,

Thank you for your very kind review!
We are really happy that you were pleased with our delivery and installation services. We hope the summerhouse will serve you for many years to come.

Kindest Regards
Norfolk Sheds Ltd.

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