Norfolk Sheds Reviews 

332
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their robust construction and excellent design. People frequently highlight the efficient delivery service, which is often described as quick and well-communicated. The staff and service receive widespread acclaim for being helpful, friendly, and providing outstanding support throughout the process. However, some customers also noted occasional issues with product quality, such as warped components, visible gaps, or parts not fitting correctly. A few other people also felt that some deliveries lacked proper communication regarding timing or had missing smaller components upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the overall quality,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and on-time... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the good quality of sheds and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the entire... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication after purchase and before delivery was first class. The guys who delivered our shed were friendly, funny and extremely helpful. They phoned almost an hour before arrival and arrived with... See more

Rated 5 out of 5 stars

Really quick delivery, delivery man was really pleasant and helpful. Summer house was delivered in 2 weeks. Looks really well made and very substantial. Hoping all is there for it but cannot comment o... See more

Rated 5 out of 5 stars

Fantastic service, ordering was easy and got an emsil to say order recieved. Then a phone call to arrange delivery (which happened they could do next day). Assembling was straight forward and we love... See more

Rated 5 out of 5 stars

Very impressed with the service received from Norfolk Sheds. Kept informed regarding delivery, answered emails promptly. Quality if shed good, went together well. Replacement glass that was missi... See more


Company details

  1. Garden Building Supplier

Written by the company

Norfolk Sheds supply garden sheds, log cabins, summer houses, storage sheds & playhouses online. We offer quality products at low prices and free friendly advice from our UK-based team.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

332 reviews

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4.5

All reviews

(332)

59 reviews in the last 12 months

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Rated 2 out of 5 stars

Different shape to ordered

Different shape to ordered, I also paid 2010 +50 delivery. The store you sent was a different shape and advertised at cheaper price. I did not see this till delivery had gone or I would have returned for refund.

April 20, 2024
Rated 4 out of 5 stars

4.9 out 5 - I would buy again !

The price, initial contact with the company regarding details before delivery, and delivery itself were fantastic. There were only a few misgivings and nit-picks about the product that made me not give full 5 stars. They are easily correctible, if the company cares to do so:

1. Missing a few (quite important) screws for central roof holding beam (80mm one). The instructions specify that 4 are needed, but only 2 were provided.

2. Some of the panels were not perfect 90 degree angle frame, which made it a bit of a challenge to make the walls fit to straight line, but this is due to the wood warping so I think it's just unavoidable.

3. Installing the glass window panes is quite fidgety due to small nails and very narrow wood frame sides (they are also not cut to size, but that's ok) and can lead to breaking the glass panes (I did it). However, a HUGE PLUS to the product and company is that they provide a spare pane! This alone gives you a special star in my book!

4. The instructions for nailing down roof felt are not very clear in pictures, so anyone who has never done it might make a mistake like I did and nail the felt from the top into the roof, instead of folding it and nailing sideways. I did that after to make sure felt doesn't fly off in strong wind, but that might lead to felt breaking at the fold. Make sure to not bend at 90 degree, leave a bit of curve.

5. I was disappointed to see that of all possible wood strips/panels used to build walls and roof, the roof ones were with knots and holes in them! I know that roof pelt covers it, but it was a shame to see that the main thing that is supposed to keep the rain away had holes in it. Fixed it with some wood filler, so no big deal.

All in all EXCELLENT PRODUCT - very sturdy, very well made and once built I felt like I could live in it! I gave it a nice coat of protective paint on the outside and knew that The Ranger was a great choice when my princess wife said: "I really like looking at our new shed baby, it's amazing". Said no woman ever before, but mine did!

February 17, 2024
Norfolk Sheds logo

Reply from Norfolk Sheds

Thank you for taking the time to leave us a review. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Such pleasant people

Such pleasant people. The gentleman wh took my order was extremely courteous & friendly The two men who put together our summer house, worked non stop, refusing drinks & producing a very pleasing end result.
Thank you Norfolk Sheds.

April 22, 2024
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Reply from Norfolk Sheds

Dear Ian,

It was a pleasure doing business with you. We are happy we could provide a service you were satisfied with.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Delivered on time and with care

Delivered on time and with care. really appreciate it

April 12, 2024
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Tom,

Thank you for taking the time to leave us a review. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Great quality product

Great quality product, super quick delivery and good installation by a hard working and careful team. Perfect!

April 13, 2024
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Reply from Norfolk Sheds

Dear David,

Thank you for taking the time to leave us a great review. It was a pleasure doing business with you!

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

I have bought both a corner arbour and a corner log cabin from Norfolk sheds in the last few years

I have bought both a corner arbour and a corner log cabin from Norfolk sheds in the last few years, The log cabin was constructed by them last month, I cannot fault this company and they have been the most reasonably priced for both items.
The guys who constructed the cabin were fantastic, hardworking, professional, polite and they worked in the rain and the dark to get done, I will use this company again and again and I will recommend them to everybody

March 15, 2024
Unprompted review
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Reply from Norfolk Sheds

Hi Karen,

Thank you for your lovely review. We are glad you were happy with the products and services we provided. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Super impressed with Norfolk Sheds

Been looking into a corner shed for a while now and stumbled across Norfolk Sheds. Contacted them via email to ask a few questions and to basically ask for help as we know nothing about sheds and what we'd need. Lucy from Norfolk Sheds emailed back almost instantly and was so much help and really friendly. She helped over the course of about 2 weeks with different questions and queries we had and answered everything prompt and really nicely. Two gentlemen came out to install the base and shed today (4th April 2024) and they were fantastic. Really pleasant and were clearly experts at what they were doing. Overall, I am super impressed with Norfolk Sheds, from start to finish they were superb. We will be putting a summer house in our garden at some point in the future and we will be going straight back to Norfolk Sheds for this as well!

April 4, 2024
Unprompted review
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Reply from Norfolk Sheds

Hi Lee,

Thank you for your lovely review. We are glad you were happy with the shed and our installation service. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

First class service

First class service, ordered on line, delivered on time. Had a summerhouse during lockdown so knew I was getting a top product.

March 7, 2024
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Reply from Norfolk Sheds

Dear David,

Thank you for taking the time to leave us a great review. It was a pleasure doing business with you!

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Good price

Good price, and always use them. Would recommend

March 5, 2024
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Reply from Norfolk Sheds

Dear Joel,

Thank you for taking the time to leave us a great review. It's always a pleasure doing business with you!

Kind Regards
Norfolk Sheds Ltd.

Rated 2 out of 5 stars

Not very impressed 😐

Not very impressed 😐, poor quality,materials very very tiny, windows like paper.. Service good, communication good.

March 3, 2024
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Reply from Norfolk Sheds

Dear Loreta,

We're sorry that the building didn't meet your expectations. Buy thank you for taking the time to leave us a review.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Children’s play house

Very informative & prompt , & the product we brought was quality.

February 18, 2024
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Wayne,

Thank you for taking the time to leave us a great review. It was a pleasure doing business with you!

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Very quick and easy to buy a new…

Very quick and easy to buy a new summerhouse and have it put up. Good service and efficiency.

February 19, 2024
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Susannah,

Thank you for taking the time to leave us a great review. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 1 out of 5 stars

Terrible customer service

I contacted Norfolk Sheds by email to place an order I did not receive a reply. I emailed again as no one answered the telephone. I have not received a reply
This is BEFORE any delivery trying to PLACE an order.
Really NOT impressed
Thank you for your reply, however I needed answers to questions 1 Could I order but delay delivery 2 If delayed until first week in April would the price be the same and 3 the size of the largest piece.
Also having had two emails ignored and a telephone that just kept ringing I lost confidence in your company

February 24, 2024
Unprompted review
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Reply from Norfolk Sheds

Dear Cherry,

We have found your email in our spam folder. If you couldn't get through on the phone, you could have called back as we tend to be very busy. You can place an order through our website and the process is very straight forward. Your feedback is unwarranted as you gave us 1 star though there is no fault from us.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Excellent Service

Excellent Overall. Bought a Lewis (7' x 5') T&G Reverse Apex Shed. I originally ordered and paid for a larger, more expensive shed, before delivery I realised this would be too big for my garden. I called Norfolk Sheds and Lucy was fantastic, she immediately swapped to the smaller shed and arranged to refund the difference. Delivery was fast and efficient, on the time described, driver called in advance. The quality of the shed was good and the installation was easy.

The shed manufacturer (Shire) included some facia parts which were the wrong size. I contacted Lucy and she immediately sent the correct parts with no quibbles.

Only small negative is that I paid extra for the Lock and Key lock and whilst I still recommend this the installation was sloppy. Other than that, I can't fault Norfolk Sheds. Great experience, I recommend them.

January 8, 2024
Unprompted review
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Reply from Norfolk Sheds

Thank you, glad to have a business with you!!!

Rated 5 out of 5 stars

So happy!

Lucy in the office couldn’t have been more helpful with her help and advice the whole way through and came back to me so quickly when I had questions. The 2 guys who came to fit the summerhouse were so friendly and worked so hard to get it done, looks amazing! Highly recommend Norfolk Sheds!

February 23, 2024
Unprompted review
Norfolk Sheds logo

Reply from Norfolk Sheds

Thank you, pleasure to have a business with you!!!

Rated 5 out of 5 stars

Excellent service

Excellent service, responsive to many queries and questions. Shed arrived and was erected - all ran very smoothly. I would definitely recommend Norfolk Sheds. The quality of the product is excellent. All round pleased.

February 22, 2024
Unprompted review
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Reply from Norfolk Sheds

Pleasure to have a business with you, Thank you!

Rated 3 out of 5 stars

Pretty good

Service great. Delivery process great (if a but pricey). Now the shed is up looks better than expected while i was halfway through building it. The instructions were brilliant (unusual). However.... the pieces are all a bit rough, some of the sizes arent completely accurate, the quality of some of the cuts is rough/break easily around the edges, some of the pieces have clearly been assembled for something else initially. Biggest issue is that it requires two coats of treatment prior to assembling. I could have missed it but not sure this was mentioned prior to purchase. Fully expected it to come pre treated, any other wood I buy for exterior work is pre treated, seems odd that this isnt. There are also A LOT of knot holes, looks a bit like we've had a western-style shoot out. But one I insulate it they'll be fine.

January 28, 2024

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