Northern Soul Scents Reviews 

1,083
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers frequently share that the various handmade wax melts and room sprays smell amazing, last a remarkably long time, and offer truly great value for money. People also deeply appreciate the beautiful packaging and the careful craftsmanship put into creating genuinely unique, natural seasonal scents that fill the home. However, some people mentioned frustrating issues with shipping delays, missing items, or receiving their packages reliably through the chosen delivery couriers. A few other customers were also disappointed by the overall scent strength, noting that the fragrance faded much too quickly after lighting the wax.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous, long-lasting fragrances and unique aromas... See more

Quality

Customers report positive experiences with quality, highlighting that the wax melts and products are... See more

Order

Reviewers highlight positive aspects of ordering, expressing general satisfaction with the process. Customers... See more

Delivery service

Clients share ambiguous opinions on delivery_service. While some consumers report fast dispatch times, good... See more

Value for money

Users describe satisfaction with value for money, noting that the products are priced reasonably for the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love how this company are always on hand if you need help. Beautiful fragrances I have not smelt one I do not like

Rated 4 out of 5 stars

I've been getting these wax melts for awhile. They are great value for money, and have a great smell.

Company replied


Company details

  1. Candle Store
  2. Flavours, Fragrances and Aroma Supplier

Written by the company

High quality home fragrance products, lovingly handmade in the Lake District. The home of beautiful and unusual scents. All of our packaging is either recyclable or biodegradable and all of our raw materials are 100% vegan and cruelty free.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(1,083)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing scents

So so glad my daughter told me about the amazing scents from the Northern Soul Scents wax melts. I ordered several different packs and absolutely love them all, they are just so beautiful. This company is now my go to and I will never buy from anywhere else. I can’t wait for the new diffuser reeds and refills to be added. My home has never smelt so welcoming!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely wax melts

So far I’ve loved everything to do with NSS from the wax melts I’ve ordered in various different gorgeous scents to the ‘small business’ vibe you get from them.
They’ve just emailed to say they’re planning a big rebrand/restructure which always makes me feel rather wary - if it ain’t broke, don’t fix it. Just please don’t mess with your original vibe too much!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous scents

Fabulous scents. All the family have their favourites.......Graveyard Walk for granddaughter, Thunderstorm for daughter and Coffee and Newspaper for me!
So pleased that the carrier has been changed so more certainty for quicker delivery

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Bought lots of products from NSS

Bought lots of products from NSS. Signed up for the Subscription Boxes and when I moved house there was a bit of confusion about the change of address. It does appear that this was my fault, I had changed my address for deliveries but not for the subscription. Anyhooooo, I got in touch with Jody and without any quibble, she changed my address and sent a replacement out. Excellent customer service and highly recommended, both the Company and the products. ⭐️⭐️⭐️⭐️⭐️

January 12, 2026
Unprompted review
Rated 2 out of 5 stars

Don't like being ignored.

I did not receive exactly what I ordered.
What I did receive are lovely, but it has been frustrating as the missing items were important for a present.
I have had zero response from several attempts trying to sort this via email & customer contact form.
Such a shame.....

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I love the room sprays

The room and linen sprays are great, all with very original scents. I absolutely love the Thunderstorm (petrichor) scent. But my absolute favourite is the Frankincense and Myrrh. Just a few sprays and my whole house smells amazing.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous company

Fabulous company, love the fact that it's not a 'big chain' and i'm supporting the little business.
Also, and more importantly, what an excellent product!! Smells are absolutely gorgeous, and they last too, not like some products which smell nice on the first melt then have no scent at all. Have made several purchases now, and won't buy my wax melts from anywhere else. You MUST try these!!!

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

I have been ordering for a couple of…

I have been ordering for a couple of years now and in my opinion NSS are the best wax melts around. They are natural, smell amazing and long lasting. The smell is still noticible the next day when you enter the room. They are great value for money.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Love this company!

Such imagination and originality in their scents. Lovely sustainable products. Good service and friendly quick responses to queries.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered many wax melts over time…

I have ordered many wax melts over time but never before have I had any that are as outstanding as these !!,The selection of unique scents is brilliant and when burning them you can really relate the scent to the name, the scent fills the whole house with the desired aroma beautifully!!,The customer service from Jody has been first class!,one bit of advice I would give is use a smaller size burner,we found that they give off a better scent than a larger burner,all in all extremely impressive company to deal with and outstanding products

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my shopping experience

I’ve ordered from this company before so I know that their products are very good. I love the sample bag of wax melts because you can try a lot of different fragrances for a reasonable price. It was simple to place my order and my parcel arrived within the time frame given. As it’s a small business and all the products are hand made you do have to wait a couple of weeks for your order but this is clearly stated when you order. I will definitely use this company again

December 12, 2025
Unprompted review
Northern Soul Scents logo

Reply from Northern Soul Scents

Thank you so much for taking the time to leave us this lovely feedback Julia! We really appreciate it 😊

Rated 5 out of 5 stars

The melts are absolutely the best out…

The melts are absolutely the best out there.
The scents are beautiful.
When people come into my home they always ask what the lovely smell is.
I can't name my favourite as they are all wonderful.
Delivery isn't instant but it is best to remember that they are made to order, not pulled off an amazon shelf.

December 16, 2025
Unprompted review

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