Northgate Insurance Services Reviews 

11,214
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 967 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the entire process smooth and stress-free, especially during challenging times. The staff are frequently highlighted for being helpful, polite, friendly, and highly knowledgeable, providing exceptional support. People also appreciate the prompt and efficient delivery and collection of vehicles, often receiving new or high-quality cars that met their immediate needs. However, some people mentioned dissatisfaction with aspects of customer service, citing issues like poor communication, long hold times, and dropped calls. A few other people also felt that responses were unhelpful or lacked urgency, leading to frustration in certain situations.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers praising the excellent, speedy, and... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the promptness and... See more

Product

Customers had ambiguous experiences with the product, with some receiving brand new, beautiful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always kept informed of what was happening.Great courtesy car provided delivered to our holiday home.Pleasant staff on phone and car delivery. Timely car pick up from home again with communication.... See more

Company replied

Rated 5 out of 5 stars

My experience with Auxillis stockton was great. After writing off our car they only had an automatic, worried about driving what was offered they went above and beyond to find us a manual car from a... See more

Company replied

Rated 5 out of 5 stars

Following an accident on the way to our holiday we were in a dilemma as we lost the use of our car. We had a hotel booked for the first night and Auxilis made a real effort to bring a car to us at the... See more

Company replied

Rated 5 out of 5 stars

This was the first time I had to call my insurance, Auxillis made the whole process super easy and simple. Every staff member I spoke to was super helpful and answered any and all questions (no matter... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

Northgate Insurance Services is the new name for Auxillis, reinforcing our position as one of the UK's leading insurance mobility and claims support providers. Whilst our name has changed, everything our customers and partners value remains the same – the same dedicated team, the same expertise, and the same trusted service you rely on every day. This change brings our expertise fully into Northgate Mobility – creating clearer, more connected propositions and a simpler way for customers and partners to access the full breadth of our offering. Backed by more than 30 years of trusted, award-winning support, the rebrand better reflects the transformation already underway – positioning Northgate Insurance Services as a broader, more connected mobility and claims partner, built around evolving customer needs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(11,214)

920 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered to repair centre as…

Delivered to repair centre as requested, on time and in clean condition. All existing marks and scratches clearly identified. Good service and communication.

April 8, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for the lovely feedback Linda - it is great knowing you were satisfied with the service provided!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Friendly

Friendly, and fast to respond, I just couldn't fault the service!

April 16, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for the kind feedback - your words are really appreciated by our teams!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Delivery and pickup of vehicle on time

Delivery and pickup of vehicle on time. Notified all the way. A thoroughly enjoyable experience.

April 16, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for taking the time to write us this review Ray!

We are pleased in knowing you were satisfied with the delivery/collection of hire car.

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

EXCELLENT SERVICE....

Excellent Service. WOULD RECOMMEND THIS SERVICE.

Very prompt with updates when vehicle was in for repair from customer service staff .

June 7, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for taking the time to leave us this lovely review James! It really means a lot to the teams!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

The service we received was second to…

The service we received was second to none very punctual and great staff would recommend it to everybody.

April 8, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for the kind words Stephen - it is always appreciated by our teams!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Great service they really look after…

Great service they really look after you from delivery to collection very polite and very knowledgeable would recommend them.

June 7, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

We are thrilled in knowing you would recommend us based on your recent experience Mr Dhada!

Thankyou for the feedback!

Auxillis Online Team

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly, honest

May 14, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

We are grateful in knowing you found the service to be of excellent standard Jamal - thank you for the review!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

First time user

Everything went smoothly from start to finish and great communication.

May 1, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

We are pleased in knowing you found the service to be a smooth one Paul - this is something we always aim to achieve!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Auxillis were very quick to call us and…

Auxillis were very quick to call us and arrange the hire car and it was delivered early the next morning. Each time I had to call Auxillis due to repair delays they were understanding and easily extended my hire without problem.

February 17, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for the review and rating Andrew!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Amazing and professional

Amazing and professional. Car looked spot on and staff were so friendly and nice. Thank you soo much

June 6, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for taking the time to leave us a review Craig!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Brilliant!

Overall the whole experience and communication was excellent from staff, and the delivery of service.

April 20, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for the review and rating it really means a lot to the teams!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Very good at arranging the repairs and…

Very good at arranging the repairs and the hire car was of good quality and well prepared.

April 9, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

It is great knowing you were satisfied with the hire car provided - thank you for taking the time to leave us a review!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Good to deal with company!

Auxillis were very helpful sorting a courtesy car for me recently. They delivered it and collected it from the repair company, making things easy. Thanks Auxillis!!

April 24, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for the kind feedback Gary - it really is appreciated by our teams!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Well pleased with service

I was well pleased when they turned up with a vehicle of a very similar size to mine they were quick delivering it to. Staff were pleasant and friendly, very professional, thankyou.

December 2, 2025
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

We are thrilled in knowing you found our service to be a pleasant and friendly one Trevor! This is something we always aim on achieving!

Thank you for the review,

Auxillis Online Team

Rated 5 out of 5 stars

Very pleasant staff on the phone and…

Very pleasant staff on the phone and delivery service

April 10, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for the review and rating - it is always appreciated by our teams!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Excellent

Thank you for the excellent service from Auxillus. From the start of the hire to the finish everything was taken care of with care, precision and excellent customer service.
I would definitely recommend Auxillis.

April 17, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

We are thrilled in knowing you would recommend us based on your recent experience Shelina - thank you for the review!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Smooth and efficient

The car was delivered exactly as was told I was kept up to date by the driver at all times. The man that delivered the car explained all the buttons and gadgets as I am used to a very old car, it was agreed when the car would be picked up and the car was inspected and taken everything was smooth and efficient I can not find fault with anything

February 2, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for the lovely review Alison your words really mean a lot to our teams!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Great service.

Great service.

May 11, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for the review and rating Ravi!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Very good experience

Very good experience, car delivered and collected as arranged and within the time frame. Car itself was very clean and in excellent condition.

June 2, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Thank you for taking the time to leave us some feedback Zeeshan!

Kind Regards,

Auxillis Online Team

Rated 5 out of 5 stars

Auxillis has been the best service in…

Auxillis has been the best service in times when my car incurred hit and run collision..
My routine was disrupted when someone smashed into my parked car on a side road. Auxillis quick response was very refreshing. Auxillis kept me back into my normal routine given me a car that requisite my own car. It was overwhelming to have such a brown new car car as replacement. I do not know how I could recover another car to use for work if I did not have Auxillis quick Assistance. Auxillis service left me speechless.

March 26, 2026
Unprompted review
Northgate Insurance Services logo

Reply from Northgate Insurance Services

Wow thank you so much for this wonderful review Jones! We are delighted to read that our high standard of service left you speechless! This is the outcome we always aim on achieving.

Thank you again for the kind words it really does mean a lot!

Auxillis Online Team

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