Always kept informed of what was happening.Great courtesy car provided delivered to our holiday home.Pleasant staff on phone and car delivery. Timely car pick up from home again with communication.... See more
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Northgate Insurance Services is the new name for Auxillis, reinforcing our position as one of the UK's leading insurance mobility and claims support providers. Whilst our name has changed, everything our customers and partners value remains the same – the same dedicated team, the same expertise, and the same trusted service you rely on every day. This change brings our expertise fully into Northgate Mobility – creating clearer, more connected propositions and a simpler way for customers and partners to access the full breadth of our offering. Backed by more than 30 years of trusted, award-winning support, the rebrand better reflects the transformation already underway – positioning Northgate Insurance Services as a broader, more connected mobility and claims partner, built around evolving customer needs.
Redmond House, Fern Court, Bracken Hill Business Park, SR8 2RR, Peterlee, County Durham, United Kingdom
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Replied to 92% of negative reviews
Typically replies within 24 hours
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Delivered to repair centre as requested, on time and in clean condition. All existing marks and scratches clearly identified. Good service and communication.

Reply from Northgate Insurance Services
Friendly, and fast to respond, I just couldn't fault the service!

Reply from Northgate Insurance Services
Delivery and pickup of vehicle on time. Notified all the way. A thoroughly enjoyable experience.

Reply from Northgate Insurance Services
Excellent Service. WOULD RECOMMEND THIS SERVICE.
Very prompt with updates when vehicle was in for repair from customer service staff .

Reply from Northgate Insurance Services
The service we received was second to none very punctual and great staff would recommend it to everybody.

Reply from Northgate Insurance Services
Great service they really look after you from delivery to collection very polite and very knowledgeable would recommend them.

Reply from Northgate Insurance Services

Reply from Northgate Insurance Services
Everything went smoothly from start to finish and great communication.

Reply from Northgate Insurance Services
Auxillis were very quick to call us and arrange the hire car and it was delivered early the next morning. Each time I had to call Auxillis due to repair delays they were understanding and easily extended my hire without problem.

Reply from Northgate Insurance Services
Amazing and professional. Car looked spot on and staff were so friendly and nice. Thank you soo much

Reply from Northgate Insurance Services
Overall the whole experience and communication was excellent from staff, and the delivery of service.

Reply from Northgate Insurance Services
Very good at arranging the repairs and the hire car was of good quality and well prepared.

Reply from Northgate Insurance Services
Auxillis were very helpful sorting a courtesy car for me recently. They delivered it and collected it from the repair company, making things easy. Thanks Auxillis!!

Reply from Northgate Insurance Services
I was well pleased when they turned up with a vehicle of a very similar size to mine they were quick delivering it to. Staff were pleasant and friendly, very professional, thankyou.

Reply from Northgate Insurance Services
Very pleasant staff on the phone and delivery service

Reply from Northgate Insurance Services
Thank you for the excellent service from Auxillus. From the start of the hire to the finish everything was taken care of with care, precision and excellent customer service.
I would definitely recommend Auxillis.

Reply from Northgate Insurance Services
The car was delivered exactly as was told I was kept up to date by the driver at all times. The man that delivered the car explained all the buttons and gadgets as I am used to a very old car, it was agreed when the car would be picked up and the car was inspected and taken everything was smooth and efficient I can not find fault with anything

Reply from Northgate Insurance Services
Very good experience, car delivered and collected as arranged and within the time frame. Car itself was very clean and in excellent condition.

Reply from Northgate Insurance Services
Auxillis has been the best service in times when my car incurred hit and run collision..
My routine was disrupted when someone smashed into my parked car on a side road. Auxillis quick response was very refreshing. Auxillis kept me back into my normal routine given me a car that requisite my own car. It was overwhelming to have such a brown new car car as replacement. I do not know how I could recover another car to use for work if I did not have Auxillis quick Assistance. Auxillis service left me speechless.

Reply from Northgate Insurance Services
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