Northgate Insurance Services Reviews 

Good when they're good but bad when they're bad. Had these through my insurance and within a month had to change cars 3 times because of faults with the cars. they then put me in a vehicle that wasn't suitable for my driving needs and it took 2 weeks to change this and lots of chasing. charged me £60 admin fee for parking ticket but won the appeal with the ticket so they reimbursed this which i thought was good.

Drivers very helpful. First time hiring a vehicle and Auxillis staff made it very easy. The hire car was clean and in nice condition

Auxillis took on my no fault insurance claim, everything was sorted out to my satisfaction with no further contact which was great - as soon as I agreed I did not have to think about it again.

Everything carried out in a smooth and satisfactory manner. Staff very polite when talked too.

This was the first time I had to call my insurance, Auxillis made the whole process super easy and simple. Every staff member I spoke to was super helpful and answered any and all questions (no matter how small) I had with no issuses and were incredibly friendly. They whole claim was handled quickly and communication was great, I always knew at what stage of the process my claim was in. Great service, can't falut.

Great car, everything was great until I got a speeding ticket. I feel let down by greedy and excessive admin fees. £60 charge on top of the £100 charged by the police. There is no need and Auxillis have people over a barrel. Are you supposed to refuse your ‘guaranteed car hire’ from your insurance company because they choose to charge £60 for a sending a couple of emails? I accept I should pay an admin fee, but feel £20 would be more appropriate and isn’t taken advantage of people making a mistake. If I had a choice I’d not use this company again even though the car was a dream.

I have since received a £40 refund from Auxillis, but definitely think the industry needs regulating to stop this form of exploitation.

Exellent service .Staff were very helpful and on time with the delivery to my house.The car was very cleaned and full of fuel and thoroughly checked all around .
I am please with the hire company

Experience was great, very easy to deal with. The courtesy car was nice and delivered / returned hassle free. Happy to use again

Everyone I spoke to was very helpful, very easy to deal with and got my claim sorted asap and provided a very good courtesy car quickly. Would recommend highly

Seamless from start to finish. Excellent communication, especially from Rachel & Gary, great work. Would recommend

The rental car arrived on time and everything was explained to me, couldnt fault the overall experience.

From initial contact to completion the levels of customer service provided to me by Auxillis was absolutely fantastic. They really helped make what was a difficult time for me an exceptionally smooth process. I had a lovely courtesy car delivered to my door within hours of my first call and my damaged vehicle was picked up at around the same time. I cannot stress enough how amazing every member of staff i spoke to was, they really are a real asset to the company. What a fantastic company Auxillis are and thank you so much, it really is appreciated 👏

Efficient, friendly and helpful staff and good service .

After an accident caused by a third party, my insurer took care of it and let Auxillis know my contact, they sorted it in efficient time that helped me to keep on working.

From day one and all the way through my no-fault claim process, Auxllis staff have been supportive and clear in their communication. The loan vehicle was delivered and collected with little disruption to my day and the drivers called me before arriving so I knew when to expect them. All the team I dealt with where polite and engaging.

The staff were all really friendly and very helpful. The delivery and collection of the hire vehicle was very straightforward and again the staff were extremely helpful.

Was made easy, but the extra money for coverage of insurance is a bit naughty when its a courtesy car because of a crash. Also, I had to chase several times for them to collect the vehicle after my insurance paid out, which wasn't great. Other than that, was easy and pleasant .

Great experience with Auxillis 😊
From start to finish, thank you for your services.

Soon as I contacted my insurance company Auxillis contacted me write away and had everything ready for me for the delivery of the car. Delivery was right on schedule and driver was very helpful and pleasant and told me what will happen with the return also had calls and text from them to make sure all was good was able to drop off the car when I picked up my car which made everything so easy. Great service and no problems.

Frictionless experience. Good courtesy car delivered and collected as agreed; no time without transport.