Northgate Insurance Services Reviews 

Brilliant service car delivered to my door & when my car wasn’t ready in time . Auxillis changed the car to accommodate us towing a caravan as was due to go on holiday . Can’t fault this company & all the staff that I had dealings with.

Drop off went very smooth man was very polite and lovely I had a screw go into one of the tyres I rang the breakdown number provided and a very lovely man was out in no time at all once my lease was coming to an end I had a phone call off a lovely women to arrange collection the next day was a very pleasant experience under not so good circumstances

I was provided with a courtesy the next day,your staff where punctual and well manned when delivering the vehicle,they introduced themselves and explained the control's to me,I will happily recommend you to others

Staff were always helpful, accommodating, professional and polite. Everything was easily arrange to fit my schedules. I felt the staff made a difficult situation easier.

Had a hire car from Auxillis as part of an insurance claim and repair.
Auxillis were extremely efficient and professional throughput and I’d recommend them to anyone

I received excellent service. The staff were incredibly helpful, pleasant, and professional, making the whole experience smooth. They went out of their way to assist and ensured everything was handled efficiently. I would highly recommend to anyone looking for friendly service and a positive experience.

No fault accident leading to a Cat N classification of my vehicle. This was over a month ago, the other drivers insurance have accepted liability. Auxilis told me they cant progress the claim yet as the insurance company wont take their calls. They also told me that when they receive the money it will take them 20 working days to transfer it as 5 people have to check it. Even if each person took 2 full days to check the payment thats only 10 days. The whole experience with this company has been terrible and i wish my insurance company (Admiral) had never recommended them.

Following a non-fault accident, my vehicle was taken to Auxillis for repair.
When the car was returned to me, the boot mat (VW Golf) was missing. This item was present in the vehicle prior to collection.
I contacted customer service to report the issue, but found the response unhelpful and lacking urgency. I was asked to submit details via email and later received confirmation that the matter would be reviewed.
It has now been over 3 months, and I have not received any update or resolution.
This has caused inconvenience, as an item from my vehicle has not been returned, and communication has been poor throughout the process. Based on my experience, I am disappointed with the level of customer service and aftercare.

Everything went nice and smooth and was arranged very quickly.

they turn up when they said they would polite respectful and helpfull. the delivery of the curtisy car was prompt with a car that fitted our needs (i use a mobility scooter)

Great communication, arrived and collected in a timely manner. Highly recommended

Very helpful willing to answer any questions we had.

My experience was excellent. Was made very easy and stress free.
Staff was very helpful.
Delivery service was excellent
Because I had the car i was able to go look for another car.
Was given the option of having a manual or automatic

Quality and standard of my replacement vehicle.

All staff members we spoke to we lovely and were well informed, you could tell it was customer first.

I couldn’t be more impressed with these guys. They were very quick to deliver the car and professional. Hopefully I won’t need to use them again but if I do I know I’ll be in good hands.

Customer service and information provided promptly. Well supported throughout with good delivery / pick up service and friendly staff.

Excellent customer service and kept up to date with everything

Auxillis turned a stressful situation into a totally stress free experience.
I was kept updated every step of the way through my claim.
The customer services were highly knowledgeable and friendly throughout. Nothing was too much trouble.
Highly recommend this company

Amazing and compassionate staff.
I had a car accident a few months after passing my driving test, the staff over the phone were kind caring and understanding. They explained everything to me and answered all my questions. The delivery driver was amazing and patient with me, he showed me everything in the curtesy car and offered to take me on a test drive to get used to driving an automatic instead of a manual car.
After a terrible experience with the crash it was amazing to be treated with respect and care by auxillis. Im so thankful to them.