Northgate Insurance Services Reviews 

Overall a good fast and efficient service supplied by competent and approachable staff all within time frames stated.
Work completed to an great standard however let down by failure to perform a test drive to identify and resolve an annoying rattle, obviously a product of the impact applied to my vehicle.

So now for the big surprise- letter from them to say complaint not upheld - who cares what they think? We seemingly agree to disagree. Lack of service compounded by lack of accountability explains it all. Marking their own homework - bit like turkeys voting on Christmas. Claim no - 7321 0567 - Reported the accident yesterday in 57 minute call with a multitude of please hold ons. Within a couple of hours had received sms from liable driver's insurer offering comprehensive settlement - that seemed to throw them - so they would investigate and phone next day (today). Just called apparently they could not get through to the third party insurer, seemingly on a single call earlier, so has been tasked to be done and I was not informed. So > 24 hours after accident, with non-roadworthy car, nothing from them. Clearly no appreciation of anxiety following such an incident. Classic triad - I use a broker, they get an insurer and a claims management team "manages" the claim. The liable party's insurer is keen to resolve while these guys seem both dis- and un-interested with no apparent or demonstrable sense of urgency. Speaking to their agent today seems given the unsuccessful attempt to contact the third party's insurer today being re-tasked mitigates or exonerates them - no your management SOPs do not replace customer care. Doubt they will pass this on to the broker or insurer although I guess at the end of the day the insurer's costs are mitigated but hopefully they - Auxillis - forgo any claim's management income. My tip - think of the customer - the accident will be dominating their mind.

Very easy to use. Great communications. Excellent service and response.

Anil Ministry HNT (amistry) was very friendly and helpful when dropping my hire vehicle this morning

Very pleased with the service from Auxillis, after my accident they quickly sourced a new vehicle for me to use and it was quickly delivered to my home address. Thanks for great service!

Quick, efficient, hassle free service that was easy to use. Car drop offs and collection was smooth and on time. The whole experience was trouble free; would recommend.

Booking the car for a delivery was simple. Car came quickly within 24 hours of booking it. Pickup was also simple

A IBIZA car was delivered on Saturday which was a very nice car if it was possible to drive it as it kept stopping and then when it did go it started smoking and a really bad smell of burning,i manged to get it home,then in the evening I need to take my sister home hopping the would be ok it sort of went then as we got on the main Clovelly road it stopped luckily a nice young man stop to help he and 2 other men help to get it off the main road we had to the AA to come out when the AA man came he took a look and said that clutch was completely burnt out so they had to take it,for me it was very stressful as I had work on the Sunday in a care home which i was unable to get to with no car,so thank you for nothing Auxillis I think it's disgusting how you hired a car out in that condition!!!

Auxillis were in touch soon after I reported the accident, they quickly sorted me out with a hire car which was delivered the next day and handled the collection of my car.
The staff are very efficient and courteous all the way along, altogether a very professional service.
Thank you Auxillis!!

I had an excellent experience with Auxillis from start to finish. The customer service was friendly, professional, and very helpful throughout, with regular updates that kept me informed at every stage. The courtesy car delivery was quick and hassle-free, which made a stressful situation much easier to manage. I really appreciated how smoothly everything was handled and would highly recommend their services.

Excellent care from start to end. Easy to use website, easy to reach and knowledgeable customer care and great service at garage. Thanks

Within a few phone calls everything was setup, and pending results I knew within hours that my claim had been accepted to proceed, within a few days the cost of the repair had been approved, and the whole experience was over within 10 days. Great service and an easy process all round.

Was very happy with the service from start to finish curtesy car was delivered quickly the member of staff who delivered showed me all the important things you need to know when using a different vehicle from your own . As soon as my own vehicle was repaired and returned the curtesy was picked up excellent service from start to finish thank you

Experienced, caring and thoughtful staff

Excellent customer service

Brilliant customer service and overall brilliant service

Right from the start it was handled exemplary, all completed with ease , nothing was too much trouble very impressed.

Easy to use and always professional

Lovely caring staff. Nothing too much trouble.

all was good