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North Property Group Reviews 1,761

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers had a great experience with this company. Many customers consistently highlight the helpfulness and dedication of the staff, describing them as professional, supportive, and committed to customer satisfaction. The service is frequently praised for its efficiency, speed, and smooth processes, making property transactions and management stress-free. People appreciate the quick response times and clear communication, with many feeling well-informed and at ease throughout their interactions. However, some customers were dissatisfied with the service, citing issues with uncommunicated charges and a lack of action from the rental and management teams. There were also complaints about poor communication, ignored emails and calls, and delays in addressing concerns or repairs, leading to frustration and a feeling of being ghosted. Some reviewers also mentioned unprofessional staff behavior and a lack of accountability when issues arose.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers praising individual staff members for their... See more

Service

Clients share ambiguous opinions on service, with some reviewers having very bad experiences, while others... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction due to a... See more

Customer communications

People report negative experiences with contact, frequently mentioning that their calls and emails are... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reviewers reporting a lack... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

I have a buy to let with NPG and the property was tenanted immediately with a further contract for a following year being drawn up seamlessly. Amy Leek helped with providing me updates given that the... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. Investment Service
  2. Investment Company
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience

Great experience

My first time making an investment purchase so understandably I was nervous and had lots of questions. Rebecca and Adam made the whole process so easy for me, would definitely recommend this company.

April 3, 2025
Unprompted review
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Reply from North Property Group

We're pleased our team were able to help you! Thank you for your review.

Rated 5 out of 5 stars

I spoke to Becka Colley about an…apartment in London as a purchase for my daughter.

I spoke to Becka Colley about an apartment for my daughter who is job hunting in London. Becka was so easy and pleasant to talk to and very professional and knowledgeable. Although we are not quite ready to reserve I will definitely be going back to ask Becka’s advice. I highly recommend speaking to her for advice if you’re looking to invest in property in London.

March 13, 2025
Unprompted review
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Reply from North Property Group

Becka is fantastic, thank you for leaving your feedback! We look forward to working with you in the future.

Rated 4 out of 5 stars

Quick response to complaint

We were having trouble receiving our deposit back however after speaking with Sera and Eve they managed to get the deposit returned quickly and efficiently. I thank them for their prompt response and help.

February 16, 2025
Unprompted review
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Reply from North Property Group

Thank you for your review, Jacqueline. We're pleased we could sort it for you!

Rated 1 out of 5 stars

The worst company ive ever had to deal…

The worst company ive ever had to deal eith

February 11, 2025
Unprompted review
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Reply from North Property Group

Hi Ebru, we're sorry to learn of your experience with us. Please contact +44 7961 198499 so we can help to rectify any issues you're having with our services.

Rated 1 out of 5 stars

Nightmare

The experience even from the very beginning was worse and disgusting with huge lack of compassion and understanding. Everyone that works in the Manchester branch make sure that you go through hell. They don’t give a single damn about your comfort, safety, needs or understanding. They just want money. I don’t see any single good review about them if there are then they have faked them.

August 16, 2024
Unprompted review
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Reply from North Property Group

Hi there, we're having trouble locating your details to investigate your complaint. Can you please reach out to +44 7961 198499

Rated 5 out of 5 stars

Renting through North Property Group…

Renting through North Property Group has been a great experience so far. The property management team is always responsive and professional, making everything smooth and hassle-free. Brice has been very great to me. Any issues are dealt with promptly, and communication is always clear. I would definitely recommend them to anyone looking for a reliable property management company!

February 5, 2025
Unprompted review
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Reply from North Property Group

Hi Demilade, thank you for leaving Brice and the wider lettings team some great feedback!

Rated 5 out of 5 stars

Becka & Hollie have been awesome to…

Becka & Hollie have been awesome to work with.

It’s difficult to add more superlatives describing the tremendous work done by the team at NPG. The testimonials speak for themselves.

Helpful, always with good humour, great communication, and a process made to look effortless.

I had not intended to purchase a property as quickly as I did; so to find myself exchanging with zero stress and pain is a testament to the wonderful professionalism of the team at NPG. My thanks to Hollie for her help with contracts and liaising with the solicitors, Ollie for his advice and steer - and a special thank you to Becka for all her attention from day one, in helping me to find the right property.

I look forward to further smooth sailing and the transition from sales completion.

A pleasure to work with and highly recommended.

Thanks
Daood

February 4, 2025
Unprompted review
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Reply from North Property Group

Hi Daood, thank you for such a great review of our staff here at NPG. It sounds as if the team did a great job and we're pleased to read your feedback! :)

Rated 5 out of 5 stars

Purchase flat

Excellent customer care Team, Rebecca.
She communicated with the seller , even my solicitor through legal process and resolved impasses.

January 31, 2025
Unprompted review
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Reply from North Property Group

Thanks for the great review!

Rated 5 out of 5 stars

I have been dealing with Isla with…

I have been dealing with Isla with various maintenance and organisational issues.

She is always very helpful and does it with a smile on her face. Never too much trouble to help and goes out of her way to get issues dealt with promplty

Thank you

January 30, 2025
Unprompted review
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Reply from North Property Group

What an awesome review, thanks Ryan!

Rated 5 out of 5 stars

Great Personable Service

Had many interactions with Isla at North Property and always had fantastic service. Very efficient, professional and personable.

January 29, 2025
Unprompted review
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Reply from North Property Group

Thank you for the great review, Deborah! We'll be sure to pass this on to Isla :)

Rated 5 out of 5 stars

Marianne and Isla have been fantastic…

Marianne and Isla have been fantastic throughout the entire process of working with NPG. They're both extremely helpful and have great communication! The process has been seamless and they have been very responsive in dealing with any issues effectively. Thank you!

January 30, 2025
Unprompted review
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Reply from North Property Group

Thank you Adam!

Rated 5 out of 5 stars

Great tenant experience

Never had any issues or concerns with the agency. Brice has been especially helpful, always on time, understanding and making all necessary arrangements.

January 30, 2025
Unprompted review
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Reply from North Property Group

Thank you Pawel!

Rated 5 out of 5 stars

Have been working with Eve for the past…

Have been working with Eve for the past few years, great to work with, very professional and a credit to North Property!

January 29, 2025
Unprompted review
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Reply from North Property Group

Eve is such an asset to NPG, thank you for the feedback, we'll be sure to pass this on to Eve :)

Rated 5 out of 5 stars

Its a pleasure working with North…

Its a pleasure working with North Property Group!
Eve, Marianne, Sophie & Brice are always so helpful and really responsive with any queries. We would really recommend NPG.

From all the team at Fogerty Group!

January 29, 2025
Unprompted review
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Reply from North Property Group

Thank you Fogerty Group for the great feedback! The team have been doing really great work and we're glad to see it's been paying off!

Rated 5 out of 5 stars

Always had good experience with north…

Always had good experience with north property
Until I started dealing with Eve jones she lifts the experience to another level she’s very charismatic always helpful and is keen to get the job done
She’s a great asset

January 15, 2025
Unprompted review
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Reply from North Property Group

What a great review to read about Eve. Thanks for your feedback!

Rated 5 out of 5 stars

Helpful friendly staff !

Eve and all the staff are so lovely ! have worked with them for years and it's so easy to work alongside people who really know what they are doing, always organised and professional.

November 20, 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Hi Deanna, thank you for the great review! Eve and the wider Lettings team have been doing awesome work. Thank you for your feedback!

Rated 1 out of 5 stars

Don’t use North property group

Don’t use North property group, they have not refunded monies owed to us. Absolute liars and scammers.

Note to S Heather @ North Property group, you are the person who dealt with my complaints originally, furthermore proving how bad the service is.

@ S Heather you are the company I was dealing with, you are the middle men regardless. So when it’s all going to plan you don’t mind being involved but the minute it’s not going well you don’t want to know. Typical

As an intermediary you are the company that I spoke to and sold me the property not the builders, so stop trying to shift the blame.

January 29, 2025
Unprompted review
North Property Group logo

Reply from North Property Group

Hi Baljit, as mentioned previously, your request for a refund is for the developer you entered into a contract with. We do not hold any funds as the broker. This is an inaccurate recount of the service we have provided for you. Kind regards, SH

Rated 5 out of 5 stars

Nicole and Sophie are so friendly and…

Nicole and Sophie are so friendly and always happy to help and clearify things. Very propmt is answering questions.

January 28, 2025
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Reply from North Property Group

Thank you for the great review, Beatrice! Nicola and Sophie are doing fantastic work!

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