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North Property Group Reviews 1,761

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers had a great experience with this company. Many customers consistently highlight the helpfulness and dedication of the staff, describing them as professional, supportive, and committed to customer satisfaction. The service is frequently praised for its efficiency, speed, and smooth processes, making property transactions and management stress-free. People appreciate the quick response times and clear communication, with many feeling well-informed and at ease throughout their interactions. However, some customers were dissatisfied with the service, citing issues with uncommunicated charges and a lack of action from the rental and management teams. There were also complaints about poor communication, ignored emails and calls, and delays in addressing concerns or repairs, leading to frustration and a feeling of being ghosted. Some reviewers also mentioned unprofessional staff behavior and a lack of accountability when issues arose.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers praising individual staff members for their... See more

Service

Clients share ambiguous opinions on service, with some reviewers having very bad experiences, while others... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction due to a... See more

Customer communications

People report negative experiences with contact, frequently mentioning that their calls and emails are... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reviewers reporting a lack... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

I have a buy to let with NPG and the property was tenanted immediately with a further contract for a following year being drawn up seamlessly. Amy Leek helped with providing me updates given that the... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. Investment Service
  2. Investment Company
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Experience with Robin at North…

Great Experience with Robin at North Property Group

I recently moved into a new property, and Robin made the whole process so smooth. He was incredibly helpful, responsive, and made everything easy to understand. I really appreciated his support throughout the entire process. Highly recommend Robin and the team!

January 24, 2025
Unprompted review
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Reply from North Property Group

That's great to read Siavash, thanks for leaving your feedback!

Rated 1 out of 5 stars

Estate agent bribing for good reviews

Very poor estate agent who bribes rental tenants to leave good reviews!!! The building I live in has over 10 flats managed by North Property group, over the years I have lived there, there have been multiple leaks in the building (which North Property group are not responsible for), however their extremely slow response times have lead to these leaks going on for days, weeks and in the currently circumstance, over a month. Water damage is so impactful to apartment buildings and leaks should be of urgent priority and fixed as quick as possible. North Property Group are responsible for unnecessary damage to the building, and I would advise any landlord to steer clear. There are far better estate agent options locally in Leeds. Finally, North Property Group have been seen to be offering rental tenants monetary bribes to take down their poor reviews and instead post good ones. Which would explain why there are only 5 star reviews and a few real 1 star ones. Appalling behaviour that is meaning the perception of this company is very wrongfully portrayed. AVOID.

January 23, 2025
Unprompted review
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Reply from North Property Group

Hi Eleanor. While North Property Group is not responsible for the building's structural issues, we work with landlords and contractors to address maintenance as efficiently as possible.

Regarding payments, in the context we believe you are referencing, these have only been offered as part of resolutions for specific issues raised by tenants, not as incentives for positive reviews. We value honest feedback, and all reviews—positive or critical—help us improve our service.

If there are outstanding concerns, please contact us directly at +44 2081 636 407

Rated 5 out of 5 stars

Smooth Move In Experience

The key collection and move in experience was smooth and easy. Brice was very helpful and very responsive.

January 21, 2025
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Reply from North Property Group

Thank you for the great review, Cora! We're glad to hear Brice has been doing some awesome work!

Rated 5 out of 5 stars

Robin was great got everything sorted…

Robin was great got everything sorted very quickly could not be happier

January 23, 2025
Unprompted review
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Reply from North Property Group

Thank you for leaving Robin a great review, Joe! He's been doing some stellar work. We appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Great experience! From the beginning finding the suitable property, to arranging the legals and providing directions time to time to get things sorted in the best possible manner. The team was always available and had been prompt in responding. Timely updates.
Excellent client handling and communication between us and developers on every occasion.

January 6, 2025
Unprompted review
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Reply from North Property Group

Thank you for the awesome review!

Rated 5 out of 5 stars

Had great experience in dealing with…

Had great experience in dealing with north property group team memebers Joseph and Hollie Asquith.
Client service excellent.!!
They acted as support members throughout the full year with unconditional support and guidance.

January 6, 2025
Unprompted review
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Reply from North Property Group

That's awesome to read Somansh, thank you for the 5 star review!

Rated 5 out of 5 stars

Super fast purchase

Super fast, competent, friendly, professional service from start to finish. Rebecca from NPG helped us with a smooth hassle free purchase of a Manchester appartment. Highly recommend. A+

January 15, 2025
Unprompted review
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Reply from North Property Group

Hi James, that's so much for your review. It's been a pleasure working with you!

Rated 5 out of 5 stars

Had a fantastic

Had a fantastic, honest and insightful conversation with Andrew. A true expert in the field!

November 28, 2024
Unprompted review
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Reply from North Property Group

Hi Keon, thanks so much leaving us a great review, Andrew is clearly doing some brilliant work!

Rated 5 out of 5 stars

North Property Group Review

I recently rented my new flat with North Property Group and I highly recommend them. The whole process was very simple and effective, and agent Max was very attentive and helpful from the beginning.

November 28, 2024
Unprompted review
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Reply from North Property Group

Max is doing great work, thanks for your review!

Rated 5 out of 5 stars

Great and simply experience with robin

Great and simply experience with robin. He made the prices really easy and was able to get the tenancy agreement over to me quickly and efficiently 😊

November 28, 2024
Unprompted review
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Reply from North Property Group

That's awesome to hear Taz! Thanks for the great review :)

Rated 5 out of 5 stars

Personable agents with a quick response…

Personable agents with a quick response time, encourage you to check the apartment thoroughly, automated process, and all-around stellar performance.

November 27, 2024
Unprompted review
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Reply from North Property Group

Hi Oyeleye, what a great review! We understand you've been working with Robin and are glad to hear you've had a positive experience!

Rated 5 out of 5 stars

Very helpful, excellent communication.

Very helpful at pushing our purchase through in a timely manor, and helping us navigate the purchasing process with excellent communication.

November 22, 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review, Jake!

Rated 5 out of 5 stars

Isla has made the rental experience enjoyable

Isla has been very responsive and made the rental experience very clear, smooth and enjoyable. We’ve had few bespoke requests and she went the extra mile to persuade the landlord. Thanks a lot!

November 1, 2024
Unprompted review
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Reply from North Property Group

Thanks for the review, Marwan! Isla is doing amazing work :)

Rated 5 out of 5 stars

Cameron Helped Us

Cameron helped us find the perfect property to meet our needs. At the end of our tenancy, we were struggling to find a new place. We contacted North Property Group, and Cameron was incredibly helpful. He consistently followed up with the landlord and ensured the entire process was smooth and stress-free. Cheers to Cameron for his excellent service!

November 20, 2024
Unprompted review
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Reply from North Property Group

Hi there, thanks for the great review! Cameron is doing amazing work that's for sure!

Rated 5 out of 5 stars

Cameron and the North property group…

Cameron and the North property group were so helpful, hospitable and understanding throughout the whole process and even after i moved in.

October 28, 2024
Unprompted review
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Reply from North Property Group

Hi there, thanks for the feedback about Cameron! We'll be sure to pass this onto him :)

Rated 5 out of 5 stars

Cameron at NPG

Cameron at NPG is fantastic - he has been incredibly helpful, reliable and responsive throughout!

November 20, 2024
Unprompted review
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Reply from North Property Group

Hi Priya, thanks for the great review! Cameron is doing some fab work :)

Rated 5 out of 5 stars

Cameron at North Property Group

Cameron was so helpful during the whole process of viewing and renting my flat. Regular communication and guidance throughout.

November 20, 2024
Unprompted review
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Reply from North Property Group

Awesome to read, Mollie! Thank you for your feedback!

Rated 5 out of 5 stars

Cameron was amazing!

Cameron was amazing!

I had a really great experience with NPG. Cameron was kind, swift and had great communication when setting up my tenancy. He walked me through the whole process and answered all my questions. If I decide in future to move again I will definitely be contacting NPG directly.

November 1, 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Hi Faith, thank you for feedback! We appreciate you taking the time to leave us a review :)

Rated 5 out of 5 stars

NPG is exactly what you are looking for!

I’ve dealt with many estate agents, but NPG is by far my favorite. Although our deal didn’t work out in the end, my experience with them was exceptional. From my very first call with Laura, and throughout the entire process, everyone was professional, honest, respectful, and went above and beyond.

Sometimes things don’t go as planned, but I’m grateful to have had the chance to get to know Laura, Ben, and the other wonderful people at NPG. Wishing you all the best—stay amazing just as you are!

November 7, 2024
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Reply from North Property Group

Hi Bala, what an awesome review! We think Laura and Ben are amazing, too! We'll be sure to pass on this feedback to our wider team :)

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