NorthStar Home Reviews 

Unprofecional company

The representative who visited my home was very professional. I appreciate that he took his time to explain the contract and system add-ons.
Thanks!

Northstar is a very reliable alarm system. Only had it a short while but so far i am extremely satisfied.

System does not do everything we were told. Was told at them of installation there wasn't a fee for permit and there is. Sensors are not lined up properly.

The product actually gives me peace of mind. I can access everything easily from my phone or from the touchpad screen that looks good. The customer service has been excellent thus far. The salesman was a nice young man who was great with my daughter (6 month old). The installer was prompt, professional, and efficient. If looking for a security company I recommend NorthStar

Locking and unlocking the code far easier than punching in the code like I did with ADT. I feel safer, in light of the crisis in our country, with the wireless.

Security system was professional and convenient

super easy and the money was in my account before I even expected it

Love the alarm system but we were promised 3 months free and didn't get it. Then we were charged $100 that we were told would be waived. Then after speaking to customer service we were told it would be refunded and that never happened.

The salesman Max Kupetz was very helpful and patient explaining the system. Worked with me and my budget. Also Josh, the installer was very professional and also helped me set up the apps that go with the system.

Installment of system became too complicated. Northstar outsources to companies that are not kept informed. Installment should be done in one visit. We kept getting the "run around". Very frustrated so we cancelled our account. Will chose a more reputable company.

We liked the system although I did feel like we could have received more training on it. When we decided that we couldn't afford it a day later after my husband lost his job, they were true to their word and removed it without charge. When we are in a better position financially, we would invest in them again without question.

The demo from the rep was better than the actual systen. I don't there days is long enough to know if you want to keep it. I'm in the house by the time it chimes. The skybell has a 5-10 second delay and it doesn't pop up on the phone like the rep's did. Half the time it doesn't work "skybell is not working" send report. Very annoying. Some features are not that user friendly. 3 days is not enough time to decide if you want to keep it . not again! !!

Alarm system seems to work, but sales department is too pushy. Promised good service but my cameras do not work as well as ADT. Made me sign up with auto payment and first month they doubble billed me in error. As of today none of my cameras are working. Wish I had not signed that contract .

I love my new system. It is very easy to use. The salesperson and technicians were both excellent. They both took the time to make sure I understood everything.

System works well enough but the cell phone connection needs work. It takes far too long to set and turn off the alarm system with it. Also while learning how to work the system we set off the alarm a couple times and even after speaking with operator the police showed up at our door.

Just got it like three weeks ago, and is been working real I don't have any complaints.

Wasnt interested at first, but once i was informed about what i would be getting, i decided to upgrade from my current system. Feel more secure and happy with the equipment. Good stuff.

Have had the same problem since the system was installed. This system is not even 90 days old.

Have always avoided getting a home security security system. I worked physical and personnel security for years so my own updates to locks and windows have always been adquit. Since most companies only offered one door or lock and then charged a arm and a leg for other entry points I figured why bother.
The Sales Representative for NorthStar was not pushy. He offered a great package that was tailored for the needs of my house and it didn't cost my more than $70 a month. Installation in my case was same day. And the system is easy enough my wife and kids won't set it off all the time arming and disarming the system. And with the ability to give out guest codes to my front door I don't feel like I need to rekey my locks everytime we leave town and give someone a key to feed the animals. It's as simple as deleting their code from the system (might seem paranoid but I worked security for to many years).
Only reason I didn't give 5 stars: my you have to pull on the front door to get the new door lock to engaged. Think this is mainly due to the door gastet not installation job itself. Everything works great and I am very satisfied with my system and I get 10% off my home owners insurance.