NorthStar Home Reviews 

The technicians was very helpful and professional.

They were very professional.

I have recommended to people.

The system works great and is very easy to use. Gives a great peace of mind when away from the house.

The salesman pushed a Glass Break sensor that was not needed even though he promised it would. This sensor also went off a couple times inadvertently.

My service has required a technician to come out 3 times already, now a fourth time. Right now I cant gey accurate video events or skybell activity. I am still showing July 16th material although a technician was out her on July 20th. I have grown very displeased with this alarm service and equipment. Even when a storm rolls through, a customed sedvice rep doesnt even call to make sure tbe service lines havent been cut due to a burgular. Unacceptable service and the price and sedvice contract is too long for such bad service. At this very moment the skybell constantly rings, but No live events.

Two youngmen came to my house with new ideas for security. They were knowledgeable in the latest edition of home security. They gave me everything I needed. So happy with the thermostat, the camera doorbell, and the state of the art security panel. Most of all the price is right. Very happy love this Company.

Thanks so much.

The sales representative we worked with Kyle Gunderson was great He really took the time to explain everything to both my husband and I, never making us feel pressured. The installation guy (sorry, can't remember his name) was quiet and kind, however when he left I realized he drilled the hole for our Sky Bell too forcefully and broke a chunk of plaster off our wall. As for the products, we are pleased with everything minus the app that is associated to our Sky Bell. The application crashed about 95% of the time or is so delayed in loading that whom ever was at the door has left. We're hoping that with a few improvements made to the phone app, we'll be 100% satisfied.

From the first time that we interacted with Chase, our representative, we knew we were probably going to like NorthStar, and more importantly, we knew we would have a safe home. The entire process was easy, and the knowledgeable representatives answered every question. We were able to use our system the same day. I would recommend the Skybell cam, the picture is clear, and you can monitor your home from just about any location. NorthStar is an excellent company and their products ensure a safe environment for your family.

I thought that this system was going to be awesome but it doesn't work properly

Said what was going to happen and it did. Easy process from ordering to install by very professional installer. Equipment easy to operate.

Very pleased with the guy that came to us with this offer. Tech that came out was great. Need to get him out here again for video/voice random problems. We like all the safety and security this system provides. We really have so much more peace of mind knowing we now have this system in place. LOVE THE SMART HOME FEATURES!

It went fine... Customer Service seemed more helpful that my previous alarm company...

Nothing but great service with North star. I just wish I would have received two key pads. One for front door an one for back door.

way to early in our agreement to form an opinion

We have been wanting to have northstar as our security company ever since my daughter signed up with them a year or more ago. We forgot about it until one afternoon when a young man stopped by while we were working on the yard. He saved me from more yard work, so that was the first thing in his favor! I was impressed that the system was installed the very same day! Wow! What great service! We have had Northstar about 3 months now. A representative stopped by last week JUST TO SEE HOW WE WERE DOING AND IF WE NEEDED ANYTHING. NO SALES PRESSURE! How amazing is that in this day and age? Wonderful, wonderful company! You should try them. You won't be disappointed!

The salesman was overly aggressive, he didn't provide the maximum security services I require for my home. In comparison to other companies I didn't receive the benefits of full added security (i.e. cameras, window sensors). Also I received a door bell camera which the installer left the wiring exposed therefore anyone can cut the wires, there's no covering. I feel I am stuck in a contract without the services I require and desire.

I dont like their service

The Northstar team was amazing from start to finish. They really knew their product and suggested only the things that we needed. They didn't push us into choosing something that we truly wouldn't benefit from. Since they installed their product in my home, I now have peace of mind for my dog who occasionally stays home alone and for my infant son when we are home alone while dad is away working hard.

So far everything seems to be working fine. Everyone involved in the process (presentation-Ryan & installation of the system) did an exceptional job. I have some questions regarding the operation of the system. I'm still working on that, but know I can contact support anytime. Thanks Raymond Vargas

Sales guy mad the pitch over and over again stating the reimbursement check will be quick once I provide proof of pay off to previous security company. Quick was an UNDERSTATEMENT. He failed to mention payment made after additional steps. Once Northstar receives the pay off documents from previous company, it must be approved, a phone call must be made recording your acknowledgment "northstar will not be responsible for any additional $$s paid out", then the check is processed. By this time the payoff to the previous company is due. And the check still hasn't arrived.
Nothing worse than sales people trying too hard to sell something and not be honest.