NorthStar Home Reviews 

Professional, helpful, presentation.

Two Gentlemen came to the down selling NorthStar home security. With no brochures or business cards which I thought was kind of strange. That they cut back on their marketing budget. Long story shot we bought the system and is working.

Its easy to work and use. Glad we made the switch. The 5 year contract was a bit daunting, but we don't plan to move anyway. Had we still been in the military, we would have said no/ i

Easy to follow app and comprehensive but similarly user-friendly control center.

3 days after our system was installed it went down and we had to wait 5 days to have it fixed. Now that it's working we are happy with it so far but it's only been 3 weeks so time will tell. It's been set off once but we got no call I think because I shut it down quickly. We also had a camera put in our door bell that we like very much as we can now tell when someone is on our front steps.

I'm new to NorthStar and their sales and installation teams were very professional and made me feel comfortable about them being in the home and installing the system.

A piece of equipment malfunctioned, Northstar did not handle it the way I though they should have. I made the decision to cancel and it has now been over 10 days waiting on my refund. Everyone I speak to seems like they do not want to be there and do not make an attempt to help me other than to tell me that "it is processing" and no one is ever available for me to speak to - not account managers, not the financial department. The same 3 people keep answering my calls and treat me like I am bothering them for calling. I will not be recommending Northstar to anyone I know.

I feared we had an intruder. This service eliminates this fear.

We had very nice people to serve us Jason Myer sold us on it .I'm still getting use to all it does. The technician quietly went about installing it and it is working now. Could have used a pamphlet on the way to use it as I couldn't get it all in one lesson

a few glitches but overall happy with our
security system.

I LOVED the customer service we received. Spencer worked hard on customizing a system just right for our family. Within a couple of hours Gerry came to install everything! There were a couple of hiccups along the way but Spencer and Gerry communicated very well to work everything out for us. Yes we would recommend North Star to others!

3 weeks since installed and so far works great.I would recommend this company to anyone.

I think the equipment looks nice but, it buffers for the doorbell it doesn't work well with my Wifi I have so I can never view live feed or watch live or hear the voice. Also, customer service tells you one thing and never stays on it not consistent with getting back to me. Telling what I will have to keep and can't cancel services is not what I should be told by Melody the Northstar representative.

Professional, courteous, knowledgeable, and friendly describe our recent experience with the installation of our new security system from NorthStar Home.

Colton, our sales epresentative, was knowledgeable of the product, answered all of our questions to our satisfaction, and provided a very low-pressure presentation.

Easton, our installation technician, also did a fine job and was courteous and friendly while in our home. He provided a demonstration of our new system and answered all of our questions to our satisfaction.

Do yourself a favor and get an upgraded, cutting edge, state-of-the-art security system for your home. Your family will be grateful!

Cameras can stand to be better (slow) digital quality

I am satisfied with the service...although we can't enter the house without 1st turning off the alarm through our phones..we need to be able to walk in the house without setting off the alarm with enough time to walk over to the panel and turn off the alarm...other than that we are new with using the system and look forward to having a great experience...

Have not had any problems with the system, it is working Great. Just needed an extra Keyfob

Completely professional and personable. Highly recommend your cre3w.

Two houses down my neighbor was broke into over the weekend. I am grateful that I had NorthStar on my family's side. Thank you, Shane

Started out very nice , friendly and informative, started the purchase and received the security system that night . But they did not have all 4 cameras I wanted so they were to return the next week to install. Now 6 weeks later still no cameras and nobody following up with phone call or email to explain or schedule. I contacted them 2 times once about the cameras and was informed they just came in and would be contacted within the week, (3 weeks ago)Last week I called because I was sent a delinquent payment message which was wrong the payment had been processed. they fixed that and I asked about the cameras and she said she would find out and let me know, 1 week later and still no answer.