Norton Shopping Guarantee Reviews 75

Great deals, easy to use web site.
Thank you

Glad to know that my purchase has protection without additional costs. Thank you

Beat sneakers ever they delivery evertime have 5 pairs

Norton shopping guarantee, is a great way to get a refund. If you bought a product that went down in price within 30 days of purchase. You get the difference, refunded to you. The price difference has to be at the same site you originally purchased from.

Thank you very much, I appreciate you for such a quick service.

I purchased an item for a good price online, the seller sent me an email with my invoice and I also received an email from Norton Shopping Guarantee with all the info of my transaction and a Guarantee number at no charge to me.
Two days later the seller had the same item at $40 less. I checked out the Norton Shopping Guarantee, sent them a copy of my invoice and a screenshot of the new advertised price and within hours my $40 refund was approved!

I submitted my request for price match refund and my case was processed very quickly and I reviewed an email stating I would receive my check in about 3 weeks.

Had a package from DHL which was never delivered so I filed a claim with Norton. Unfortunately, because DHL has claimed that it has delivered the package, the guarantee does not cover the product any more.

It is such a scam. I sent a dispute. It was never addressed, and after some time they just marked it as resolved. I tried contacting them multiple time, no answer ever.

Beware, it does not protect you at all

I was supposed to receive a rebate on a lower price match but after several weeks with nothing I contacted them. Very slow to respond and after verifying my address said a new check would be issued. It has now been another month with no refund and almost another week with no response after I attempted to contact them again. Initial approval was dated Dec. 20, 2022

I submitted an order with payment and received the "Purchase Guarantee" via email. I then received notification from the merchant that they REQUIRED and additional payment in order to process the purchase.

What a shock at first in this day and age, a company actually doing what they say they will do!

The Norton Shopping Guarantee does indeed follow through with their promise, they reimbursed me $92.50 on a purchase were the item's price increased two days later.

This company does not stand for the consumer. Do not trust this company do not waste your time with this company. I ordered something from a company that has affiliation with this Norton guarantee the company sent me the wrong product I reached out to the company the company never got back to me I reached out to Norton since they emailed me asking how my experience was and I said it was awful they sent me the wrong thing they had me fell out a bunch of paperwork. After going back and forth with Norton several times the company sent me they automated response that had nothing to do with my situation it simply said that if you want to return something or exchange something you need to do with a certain amount of time. Well it's too late for that they sent me this too late I emailed them months and months and months ago and not until Norton reached out to them did they send me something telling me that I could return it or exchange it at the cost of my own fee to return it excuse me this wasn't my mistake this was their mistake I don't I shouldn't have to pay them anything to fix a problem which is the company sending me the wrong product in the end Norton sided with the company as far as I'm concerned this means Norton stands for nothing do not waste your time with them.

Wed, Jul 13, 11:29 AM
to customersupport

these are with giftcarddeal.com

They do not respond to any emails. They promised 30 day delivery via email. All of their email responses are different excuses as to why they are late. I feel it is a scam and want my money back.

Wed, Jul 13, 11:48 AM
to me

Thank you for your email. We’ve escalated your dispute to a supervisor at giftcarddeal.com.

If you haven’t already, please start the chargeback process with your bank or credit card company, as your financial institution can put your funds back into your account. In the event we have to escalate your dispute to our claims department, filing a chargeback with your bank or credit card company is a requirement.
Regards,
Fred

Wed, Jul 13, 1:57 PM
to Norton

I will do that today.So what is the Norton guarantee then? $1000 given back to me per order?

My one order had 5 different gift cards,but only one order.

Wed, Jul 13, 5:51 PM
to me

We’re going to continue assisting on our end. We want to ensure that all means for a speedy resolution are being made by you. And as previously noted, your credit card company or bank can return your funds faster in most cases.

Thu, Jul 14, 5:55 PM
to Norton

thank you

Wed, Jul 20, 12:20 PM
to Norton

Can i please have an update on the claims status?

Thank you

Wed, Jul 20, 3:50 PM
to me

Our team is still trying to reach out contact in this matter. What is the current status of the chargeback you were asked to file with your financial institution?

Fred

Wed, Jul 20, 5:37 PM
to Norton

i started the process, but it takes 30 days for decision and investigation

Mon, Aug 1, 6:43 AM
to Norton

What is the status of my case? I want my money back. No more excuses. Your service is supposed to guarantee my money and it hasn't so far. Giftcarddeal.com is a scam apparently. I want this resolved asap.

Tue, Aug 3, 7:27 AM
to Norton

What is the status of my case? I want my money back. No more excuses. Your service is supposed to guarantee my money and it hasn't so far. Giftcarddeal.com is a scam apparently. I want this resolved asap.

Wed, Aug 3, 2:11 PM
to me

Hello Greg,

We’ve also started the escalation process with the merchant and continuing to work on your behalf regarding your immediate refund. In most cases your bank can restore your funds fairly quickly.

Please continue to keep us posted on the status of your chargeback with your bank. As soon as we have an update for you on our end, we’ll let you know as well.

Wed, Aug 3, 3:08 PM
to Norton

Still not processed

Mon, Aug 15, 11:47 AM
to Norton

Why is this taking so long? What kind of warranty service is this that it takes so long to get my money back. I'm starting to think you are a scam as well.

Aug 16, 2022, 6:19 PM
to me
Hello,

The Norton Shopping Guarantee has a maximum of $1,000 per order so filing a chargeback with your credit card company will help assure a full refund if the merchant doesn’t handle soon enough. We are continuing to work it from our side.

Aug 16, 2022, 6:26 PM
to Norton

I want the $1000. That's what the warranty covers.Why is that so hard?

Wed, Aug 17, 10:29 AM (13 days ago)
to Norton

Nobody, including you, wants to give me my money back. Everyone dispute my card. That is a cop out. Honor your warranty. They already have my account noted as refunded for over a month and a half, yet I have no refund in my account. Get this done already. I feel like everyone is in on this scam!!!!!

Thu, Aug 18, 12:54 PM (12 days ago)
to me

Hello Greg,

Please provide us with confirmation from your bank or credit card company that your chargeback was declined and we’ll send you the form to have your dispute sent to our claims department.

Thu, Aug 18, 12:58 PM (12 days ago)
to Norton

What? It's not declined, it's in process? Why does that matter? Your warranty guarantees $1000 for my order(s) each. Where does it say that my bank pays that? This is a scam also. Everyone is scamming me!!!!! I want my money!!!!!!!

Thu, Aug 18, 5:55 PM (12 days ago)
to Norton

from your website.

How long do benefit claims typically take to resolve?
Purchase Guarantee: Claims are often resolved within two weeks, but can be faster.

Lowest Price Guarantee: Processing typically takes 5 to 10 business days.

Identity Theft Protection: We’ll put you in contact with an identity restoration service who can get started on your claim, often within 1 business day.

Why are you asking me to do the work? Do Your Job and perform the service you promise!!!

Couldn't be happier with the Norton Shopping Guarantee and their service. Found my item with a lower price after purchase, sent the supporting documents and received the approval from Norton in 1 day. Great service! Thanks.

I honestly wasn't aware of the Norton 30 day lowest price guarantee as part of their online purchase protection until they sent me a reminder that it was up in 3 days. That's when I double checked and found out a piece of furniture I bought from Slumberland.com was $41 cheaper now. I filed the paperwork, which was quite easy, and within 48 hours they approved my claim and initiated my refund thru paypal. Score!

Great tool when shopping online! Thank you!

The Norton Shopping Guarantee is WORTHLESS and a scam. I received a damaged product from an online vendor that was supposedly covered by the Norton Guarantee. I spent more than 3 months following their claim process and doing everything requested, but in the end they did NOTHING, and I'm stuck with a damaged product that was supposed to be covered by the Norton Shopping Guarantee. Consumers should know that it is a scam, they will give you the run around for months, and it is worthless. All businesses should also know that the NSG is worthless, and consumers don't trust it or see any value in it.

Absolutely terrible. Bought something on the platform double price, tried to cancel and refund. Messaged every single day for 3 days no replies from seller and just got told by the platform to register and file something even more complicated. What a waste of time !!