Norvo Reviews 2,288

Help neededto get Norvo off Vipps and Karma . my Reff/ Hey Robert Thompson,
I hope you are doing well!
Thank you for contacting us regarding your order 43827 for Norvo | GPS Dog Tracker | Waterproof, Real-Time Location & Safety Zone Alerts for Outdoor Adventures - Green. We sincerely apologize for any inconvenience this may have caused.
To remedy this, we would like to offer you the following options:
Replacement: We can send you a replacement item right away at no extra cost.
Return for Refund: You can return the item to us and we will process a full refund once we receive it.
Please reply to this email and tell us which option suits you best and we will arrange everything right away.
If there is anything else we can help you with, please don't hesitate to get in touch. We greatly appreciate your trust and patience.
Thank you for your understanding, and we look forward to your response.
With kind regards,
My response, One . Do you think I am going to pay you from 20 to 80 USD to return it to you . for something the size of a coat button and i have already paid you (40 USD) and the goods sent to me is not fit for its purpose you advertise it for and the value of what you have sent is worthless , I don't like to be scammed and will work tirelessly to close down your payment Method with Vipps and Karma , In Norway we trust and i will take this to the very top .Dear Robert,

Thank you for your message, and I’m sorry to hear you’re disappointed with what you received.

Your order details
Order number: #43827

Norvo | GPS Dog Tracker (Qty: 1) — SKU: sz00152dz05833 — NOK 373.99
Total: NOK 373.99

Based on your quality/not-as-described concern, we can offer one of these two options — please tell me which you prefer:

1) Keep the item (no return needed)
10% refund + a 50% voucher (both calculated from the item value)
2) Return for a full refund
Return the item to our international warehouse in Canada (return shipping is paid by you; typically €20–€80 and customs fees may apply).
Once received and verified, we can refund 100% to the original payment method (Vipps if that’s what you used).
Because this is a quality/not-as-described claim, please also send clear photos of:
What you received (the green device + card)
All packaging (inside/outside) and any labels
Anything missing/unclear (e.g., no instructions)
If you confirm you want Option 2 (return), I’ll send you the correct return address and the Norwegian return form to include in the parcel.

Kind regards,
Emilia
from me to Norvo
On the 30Th january i completed your retur.norvo.no , You informe me that i should pay you from 20 to 40 USD to return back to you . it is your responsibility to cover the cost by Norwegian Law not mine and One . Do you think I am going to pay you from 20 to 80 USD to return it to you . for something the size of a coat button and i have already paid you (40 USD) and the goods sent to me is not fit for its purpose you advertise it for and the value of what you have sent is worthless , I don't like to be scammed and will work tirelessly to close down your payment Method with Vipps and Karma , In Norway we trust and i will take this to the very top.
Lets take a close look at Norvo.no (do not use Them )
From Norvo.no website , Retuns of goods
How much does the customer have to pay for returns?
For( defective products, we cover the return shipping costs.) However, if you return for other reasons, such as cancellation or right of withdrawal, you must cover the actual return shipping costs yourself.

Conditions for returns
In order for your product to be eligible for return, it must be in the same condition as when you received it. Products with obvious signs of use, or items that are not in their original condition and are damaged or missing parts for reasons not attributable to us, cannot be returned. In addition, products returned more than 30 days after delivery will not be accepted.

Return process
If you wish to return an item, please follow this process:

Download and print the return form.
Fill out the form and include it in your return package.
Send the return to the following return address:
Betuwehaven 8
3433 PV Nieuwegein
Utrecht
The Netherlands
So Norvo.no website looks very good about retuns of goods , untill to try and return goods , It has scammed hundreds of Norwegians check them out on social media ,( DO NOT USE THEM )From the Norwegian Trading Standard
WHO PAYS RETURNS,
The seller can not charge you any feesfor your withdrawal. you are entitled to a full refund of the money you have paid, but you are the one that must pay the retuns , ( unless you were notified in advance or you agreed otherwise , So before i made the purchase i check norvo.no website , for there returns policy . read the above post from me,
on their returns policy .
DO NOT USE THEM YOU WILL BE SCAMMED;
CHECK THEM OUT ON SOCIAL MEDIA ; REF : FACEBOOK Norvo.no You will find them

Impressive customer service, swift response!!

The object came as asked for. Its was a bit small and it continued endlessly after I startet it.

Do not buy from this company. I returned a product following their official instructions exactly, even paying for international shipping myself. After they received the item, they claimed the address was 'wrong' and are now trying to steal 25% of my refund as a 'fee.' I have proof that I sent it to the correct address they provided. This is a scam tactic to avoid giving full refunds. Save your money and shop elsewhere.

Satisfied af

Easy website . A lot of sale and good prices

They fixed the problem to my full satisfaction

I got the product according to my expecatations.
Thanks.

I bought a keyboard for the left-handed. unfortunately since it was an import, it didn't have Norwegian letters. After an initial discussion about the return policy, they offered a solution that I am satisfied with.

No problem with delivery or ordering.
A little faster delivery could be nice.

Simple and straightforward website. Good description of the product and very good quality!

essy shopping, fast delivery

Webside is okay, you can find what you need. Maybe a litt disorganized.
Ordering and sjekking your order now problem.
Delevery take a litt time, but without problems.

Quick delivery, products as described.

It was a good service, detailing where the product is moving from origin to the house.

Had a minor problem with a delivery but received a very fast reply to my email which was on a weekend. With a very quick and very helpful result which is a nice change and much appreciated.

Bought a lamp product to test.turned out Great! Ended up buying another of same product.decent delivery time

I ordered a product that stated "3 day express delivery" in the add! After tree days, the order had not even left China.
I also found the exact same product on Temu, for 1/4 the price I payed.
The Norvo store has a perpetual "50% discount", and every day is the last day of the "sale". This means that their listed previous pice on my item, is set eight times higher than what I found it for in Temu!
The only reply I got from their customer service was, "we are sorry you are dissappointed, here are your tracking link". I even sent them a screenshot of the add, commenting the delivery lies, and price lie! Absolutely no accountability!
My bad..but it will only happen once!

I ordered by mistake wrong size, but I asked for it to be changed and everything was fine.