NOTINO IT Reviews 22,092

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

Lovely. They are so quick with their deliveries, the best. And the products are always authentic and beautiful. The site is easy to use/navigative around during your searches for example of products,... See more

Rated 1 out of 5 stars

Previously i ordered from them and the package was fully received. Next time i ordered 3 perfumes the same model total of 160 euros. I received the package torn from one side and only two perfumes whe... See more

Rated 4 out of 5 stars

Good website, I ordered from them several times and everything went smooth most times. Only dealt with the customer service once as they sent a defective product but they refused to accept my return a... See more

Rated 5 out of 5 stars

From the moment I reached out to their customer service team via email, I was impressed by their speedy response. Within a few hours, I received a detailed and personalized reply addressing my con... See more

Company details

  1. Perfume Store

Information provided by various external sources

Fondata nel 2004 da Michal Zamec, la Notino si è rapidamente affermata come uno dei più affidabili negozi on-line di profumi e cosmetici. In poco più di un decennio la Notino si è espansa in 16 differenti paesi, impiega ormai più di 500 persone e ognuno dei suoi clienti riceve un'attenzione e un trattamento personalizzati. La crescita e l'espansione della Notino non sono passate inosservate. La casa madre ha ricevuto diversi premi dalla prestigiosa società di consulenza e revisione Deloitte tramite il programma Deloitte Technology Fast 50 in Europa Centrale, che valuta le 50 ditte tecnologiche, sia pubbliche che private, dalla crescita più rapida. La Notino ha ricevuto questo premio nel 2013 e nel 2014, oltre a ricevere un premio per il fatto di essere nella categoria "Big 5" del programma Deloitte Technology Fast 50. Che cosa rende quindi la Notino diversa dagli altri rivenditori on-line di cosmetici e prodotti di bellezza? Naturalmente offriamo le grandi marche, ma offriamo molto di più fornendo prodotti da tutto il mondo. Dalla Camargue francese alla misteriosa ed esotica Asia, offriamo quei prodotti difficili da trovare che gli altri rivenditori di solito non hanno in stock.


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3.5

Average

TrustScore 3.5 out of 5

22K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

It cancels Paypal orders without telling you!

It always cancels the payment from Paypal. The Paypal said it was confirmed. Then nothing is updated; if you go back to Notion, you would see the order never succeed. But if you don't notice, you will keep on waiting for your package, meanwhile, miss the opportunity of your promotions!

June 7, 2021
Unprompted review
Rated 1 out of 5 stars

Esperienze terribile!

Ho fatto un ordine su notino e 3 prodotti non hanno una qualità adeguata! 1) matita per sopracciglia ricoperta di sostanza bianca, sembra che sia vecchia
2) la lacca ha un odore disgustoso che vomito letteralmente quando l'ho usata
3) il fondotinta ha l'odore dell'olio di girasole scaduto e in precedenza avevo questo fondotinta e non avevo tale odore. Sono sicuro che non l'hanno tenuto correttamente ed è una delle ragioni per cui è diventato cattivo.

Li ho contattati, per cui hanno risposto che la risoluzione può essere data solo se i miei prodotti supereranno il processo di verifica. Non ho capito, per verificare cosa? E se secondo loro tutto va bene, allora sto mentendo? Come faccio a sapere che il team di verifica non sarà di parte?

Non consiglio a Notino.it per i seguenti motivi:
1) la qualità dei prodotti non è appropriata
2) il processo di restituzione è ridicolo e complicato
3) possono solo sostituire il prodotto o fornire il buono bonus, di cui non ho bisogno perché sto lasciando il paese
4) le spese di spedizione del reso sono a carico del cliente
5) l'agente clienti con cui ho parlato era scortese e non mi ha lasciato dire una parola continuando a parlare della verifica
6) paghi l'assicurazione per i prodotti, che non ti dà nulla!

Purtroppo non posso rispedirgli i prodotti perché in caso di loro "verifica" l'esito non sarà a mio favore, dovrebbero rispedirmi i prodotti. Ma presto lascerò il paese, quindi non potrò riceverli indietro + spreco soldi per la consegna.
Ho appena sprecato i miei soldi con Notino.
Se vuoi risparmiare, vai nel negozio offline.

I made an order on notino and 3 products don't have appropriate quality!
1) eyebrow pencil covered in white substance, seems that is old
2) hairspray has disgusting smell that i literally vomit when i used it
3) foundation has the smell of expired sunflower oil and I had previously this foundation and didn't have such smell. I am sure they didn't store it properly and it's a reason of it becoming bad.

I contacted them, for which they answered that resolution can be given only if my products will pass verification process. Sorry, to verify what? And if according to their opinition, all is good, then I am lying ? How do I know that verification team will not be biased?

I do not recommend Notino.it to for following reasons:
1) quality of products are not appropriate
2) return process is ridiciuolus and complicated
3) they can only replace product or provide the bonus voucher, which I don't need because I am leaving the country
4) delivery costs of return are on customers
5) customer agent that i spoke with was rude and didn't let me to say a word keeping telling about verification
6) you pay for insurance for products , which gives you nothing!

Unfortunately, I can't send them back products because in case of their "verification" the outcome will be not in my favour, they supposed to send me back products. But I am leaving the country soon, so I won't be able to receive them back + I would waste money for delivery.

I just wasted my money with Notino.
If you want to save your money, just go in offline shop.

June 4, 2021
Unprompted review
NOTINO IT logo

Reply from NOTINO IT

Dear Sal,
thank you for sharing your experience with Notino.

We know for sure that, not long after this review, you had a chance to speak more thoroughly to our Customer Service.
Naturally, the white coating that several brands put on their pencils and lipsticks is there with the purpose of ensuring that the product is new and unused. It only needs to be wiped away from the surface.
When it comes to the other products, of course if their smell was not the one you were used to know, we would have definitely recommended to send them back as a claim: the shipping money is on you only initially, since we refund it as soon as we close the claim protocol.

Best wishes,
NOTINO

Rated 5 out of 5 stars

Easy

Easy, NO Hassle, NO Trouble, Trust Worthy, Fast and secure shipping all over ITALY.

Thank you NOTINO, always recommended

May 31, 2021
Unprompted review
Rated 5 out of 5 stars

Very serious company

Very serious company. Prompt feedback at order issuance, precise and trustful tracking, valuable and uncommon products (particolarly high value perfumes)

April 19, 2021
Unprompted review
Rated 5 out of 5 stars

Trustable.

I often do shopping on Notino.Always fast delivery,well packed and good price.The only point I do not like is that some brands disappeared from the shop.

March 16, 2021
Unprompted review
Rated 1 out of 5 stars

non giocare a giochi di prezzi con i tuoi clienti

Rediculous that your prices are so much more expensive in Italy than on your Spanish website. Italy had the highest price for the same item compared to NL, E, CZ. Same company, same warehouse in Czech. Wanted to send a gift from Spain to Italy, but was forced to use the Italian site. Called Italian customer service about issue, and they could not help. No need to play Unnecessary pricing games with your customers Notino, especially when they are new customers who you hope will return

December 14, 2020
Unprompted review

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