Can't say the experience was great but pretty good. Too much sales ebullience makes me suspicious so it's a matter of waiting for results . . . always a bit iffy to sort. I find NIR seems to benefit... See more
Company replied
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Review summary
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Reviews shaping this summary
I'm giving it 4 stars for now. I've only used it 3 days now. I just lost a molar and have a dentist appointment in a few days so it will be interesting to hear what the dentist says. But I can say it... See more
I bought the device for treating gum disease. I was really impressed with the quality of the unit. I started using it twice a day. Within around two weeks, I had a dental appointment and my dentist sa... See more
Company replied
The delivery was fairly quick, and was packaged very well. I have only been using this for five days,so too early to see any positives results , I bought this product as a result of the positive re... See more
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Company details
Written by the company
Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
Contact info
2810 N Church St PMB 94922, 19802-4447, Wilmington, United States
- (888) 670-9462
- support@novaalab.com
- novaalab.com
4.4
Excellent
4K reviews
Replied to 61% of negative reviews
Typically replies within 48 hours
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Cool product
Customer service is pretty good. Clean product. Clean delivery, easy application.
April 13, 2026
Reply from NovaaLab LLC
Thank you so much for your kind words! We're really glad to hear you had a smooth experience, from delivery to using the product, and that everything met your expectations. That’s exactly what we aim for. If you ever have any questions or need assistance down the line, feel free to reach out, we’re always here to help!
Hopeful
Still trying out the pad to help my back. I do enjoying dozing while it does its work.
April 6, 2026
Reply from NovaaLab LLC
Thank you so much for sharing your experience! We’re glad to hear you’re enjoying using the light pad. Consistency is key, so we hope it continues to support your back over time. Have a remarkable day!
Great customer service with a human
Great customer service with a human. The product seems to be effective.
April 6, 2026
Reply from NovaaLab LLC
Hi Nicole! Thank you so much for your kind feedback. We’re really happy to hear that you had a positive experience with our customer service and that the product is working well for you.
We truly appreciate your support and trust in us. If you ever need anything, we’re always here to help!
I enjoying having the opportunity love RedLight!to…
I enjoying having the opportunity to purchase red light with NIR items.
April 13, 2026
Reply from NovaaLab LLC
Thank you so much for your kind review, Barb! We really appreciate it. We’re glad to hear you’re enjoying the opportunity to purchase our NovaaLab products. It’s great to know the experience has been positive for you. Wishing you continued health, happiness, and wellness.
exceptionally good customer service.
April 13, 2026
Reply from NovaaLab LLC
Thank you so much for your kind review, Mike! We truly appreciate it. We’re really happy to hear you had an exceptionally good experience with our customer service. Your feedback means a lot to our team and motivates us to continue providing the best support possible. Wishing you continued health, happiness, and wellness.
Seems powerful...now that I received it
I've had the Novaa Light Pad and used it diligently for a couple weeks now. It does indeed appear to be quite powerful, but it's too soon for me to expect results. At full power, it does become quite warm. But it's manageable. I'd rather have it be warm than ineffective. The shipping company selected, Cirro, is definitely substandard in today's world. At the price paid, is UPS or FedEx really too much to ask?
April 23, 2026
Reply from NovaaLab LLC
Hi Jim!
Thank you for sharing your experience! We're glad the Novaa Light Pad’s power levels are meeting your expectations. You’re exactly right that warmth is a natural byproduct of the high-intensity LEDs.
While the red light works on the surface, it’s actually the 850nm Near-Infrared (NIR) light that penetrates deepest into your tissues. These wavelengths stimulate the 'powerhouse' of your cells to reduce inflammation, target deep-seated pain, and accelerate healing.
Regarding your feedback on Cirro: I sincerely appreciate your honesty. We are constantly evaluating our shipping partners to balance delivery speed with cost-effectiveness for our customers, and I have shared your comments directly with our logistics management team for future consideration.
Red light therapy devices from NovaaLab have been a game-changer and continue to make a significant impact. Your review is greatly appreciated. Wishing you continued success and great results ahead!
Off to a good start
Arrived on time. Product appears to work. Device functions well. Look forward to powerful results
April 13, 2026
Reply from NovaaLab LLC
Thank you so much for your feedback! We’re really glad to hear your order arrived on time and that the device is working well so far. That’s a great start! Consistency is key with red light therapy, so we’re excited for you to experience the full benefits over time. Wishing you great results ahead!
Replacement process not customer friendly
Device failed after a few months and your replacement process of guessing what the issue might be and shipping one piece at a time via snail mail has caused us to be without our device for nearly a month. I just hope this next part gets us back working. I can’t recommend the product without making it clear that if the device fails it will be a long painful process to get working again. We are still not working and would have to wait another 1 or 2 weeks before the last part that hasn’t been replaced to be mailed out. I don’t understand how Novaalab can have such a great product when it’s working and such horrible service after the sale.
Updated to a 4 instead of 2 based on process to resolve is still inconvenient and I don’t understand why they don’t ship both parts (controller and power pack) and include return label for the item not required and make it billable if not returned. This way the customer doesn’t have to wait multiple weeks or more when first item doesn’t solve the issue. This problem appears to date back to at least 2024 so I don’t think the customer should have to wait so long before solving. Additionally, the product is very effective when working and after comparing to competitors Novaalab still has the best red light therapy devices by far. That said, I couldn’t bring myself to use a lesser product even though the Novalaab replacement process is not customer friendly. I just ordered an additional device and look forward to receiving it as well as looking forward to getting the power pack replacement and getting my current device back up and running.
April 12, 2026
Reply from NovaaLab LLC
Hi Jimmie! Thank you for your feedback, and we’re sorry for the inconvenience you experienced during the replacement process. Our support team follows a step-by-step diagnostic approach to accurately identify the issue and ensure the correct replacement part is provided, which can sometimes involve multiple steps. We appreciate your patience throughout the process and will continue improving both our product support and service efficiency.
Reply from NovaaLab LLC
Hi Linda! We’re very sorry to hear that your order has not been delivered yet.
We will send you an email shortly so we can further look into this and assist you in resolving the issue as soon as possible. Thank you for your patience, and we’re here to help.
Great customer service
Great customer service, easy to use product. Hoping it works! :)
April 6, 2026
Reply from NovaaLab LLC
Hi Natalie!
Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Red light therapy devices from NovaaLab have been a game-changer and continue to make a significant impact. Your post is greatly appreciated. Wishing you success and great results ahead!
Reply from NovaaLab LLC
Hi Bridget! Thank you so much for sharing your experience. We’re really glad to hear that you began noticing relief within just a few days. We appreciate your support and wish you continued improvement on your wellness journey.
We search reviews when purchasing items…
We search reviews when purchasing items on-line. NovaaLab had excellent reviews and results from people with real concerns. There products NanoMeters range from 600-900NM which delivers more than many brands.
We discovered it is a small business MADE IN THE USA, unlike most of our other searches where the items were made in another country. That is worth much to us. When we saw the FDA approved, we knew it was up to USA standards. We have owned 5 items now from NovaaLab over the last three years. All of them have proven true to helping with an ailment (joints and muscles from Lupus improved, pins and needles from Neuropathy in my diabetic feet gone!!, circulation improved, spine surgery pain relieved, daughter's "cramps" so much improved, husband's open heart surgery with no pain afterwards thanks to the red light therapy relieving chest muscles, arthritic fingers working again, grandson's anxiety gone using medication and red light, shoulder pain from a pulled muscle: gone, etc.) I have an infection in my gums. Today I purchased the "gum and dental care red light therapy" from NovaaLab, that my dentist recommended. I'll review that after I try it, but I am hopeful.
On one item, the cord got bent (I sat on it )and it came apart. We called their service department, showed a photo of the problem, within a week we were sent a new one (which after a year is working fine, I no longer sit on it!) NovaaLab products may cost more than foreign country made products but after our experiences with this brand, we can't say enough good about what they make and their service department.
We were not sent any items free to review; just honest praise from seeing results.
April 3, 2026
Reply from NovaaLab LLC
Hi Michele! Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re truly honored to hear about the wide range of positive experiences you and your family have had with our devices over the past few years. It means a lot to know that our products have been able to support your wellness journey in so many different ways.
We also greatly appreciate your kind words about our team and customer service. We always strive to provide prompt and helpful support whenever issues arise, so it’s wonderful to hear that your experience reflected that.
We’re especially grateful for your continued trust and loyalty over the years, and we look forward to supporting you further with your new Novaa Oral Care Pro. We truly hope it brings you the same positive experience.
Thank you again for your support—it genuinely means the world to us at NovaaLab.
I use it every night for an hour
The knee red light/ infra red light cured my patellar tendonitis
April 23, 2025
Reply from NovaaLab LLC
Thank you so much for your wonderful 5-star review, Karin! We’re thrilled to hear the Novaa Knee Ultra helped with your patellar tendonitis.
Your feedback truly means a lot to us. Cheers, and wishing you continued comfort and recovery!
After a couple of uses on back & hip…
After a couple of uses on back & hip for acute pain, I had relief. With continued use as suggested, I have ongoing improvement. Thank you! It really helps. April 10, 2026
April 3, 2026
Reply from NovaaLab LLC
Thank you for sharing your experience! We’re so glad to hear you’ve been finding relief and that things continue to improve with regular use of your device. Wishing you continued comfort and progress!
Knee Wrap Success
I have been using my knee wrap for 8 months every day. Its made a huge difference as Im eligible for a double knee replacement but avoiding it like the plague. When I had an issue with the power pack, I reached out to Novaalab and they were onto it immediately. Their customer service is impressive. As is the knee wrap.🙂
April 3, 2026
Reply from NovaaLab LLC
Thank you so much for sharing your experience! We’re really glad to hear that Novaa Knee Ultra has been such a helpful part of your routine and that our team could quickly assist when you needed support. It means a lot to us. Wishing you continued comfort and all the best moving forward! :)
Prompt response to my order.
Prompt response to my order.
Merchandise is truthfully honest as advertised. Products are easy to use.It too early to comment on effectiveness
April 10, 2026
Reply from NovaaLab LLC
Thank you for your thoughtful feedback! We’re glad to hear everything arrived promptly and that you’re finding the product easy to use. It can take a bit of time to see full results, so we hope you continue to have a great experience. We truly appreciate your support!
The delivery was fairly quick
The delivery was fairly quick, and was packaged very well.
I have only been using this for five days,so too early to see any positives results ,
I bought this product as a result of the positive reviews and statements online. I have osteoarthritis in both knees and will try everything to help me avoid a knee replacement.
April 10, 2026
Reply from NovaaLab LLC
Thank you so much for sharing your experience. We’re really glad to hear that your order arrived quickly and was well packaged. We also appreciate you taking the time to leave an honest review after just a few days of use. It’s still early, but we truly hope you start to notice positive improvements with continued use. Many customers use red light therapy consistently over time as part of their routine, especially for concerns like osteoarthritis and joint discomfort.
We completely understand your goal of avoiding a knee replacement, and we’re rooting for you on your wellness journey. If you ever have any questions or need guidance on usage, we’re always here to help.
I have yet to receive the product
I have yet to receive the product. I hope it’s better than the slow delivery service suggests it will be. Not a good start.
April 10, 2026
Reply from NovaaLab LLC
I’m very sorry for the delay in your shipment and the inconvenience this has caused. I understand your concern, and I’ll be reaching out to your email directly to provide an update and assist you further regarding your order.
Thank you for your patience—we appreciate it, and we’re here to help get this resolved for you.
So far
So far, my back has been less painful. I'm also using device on my knees and feet. Not long enough to judge
April 10, 2026
Reply from NovaaLab LLC
Thank you for sharing your experience! We’re glad to hear you’re already noticing some relief. It can take a bit more time for full results, so we hope you continue to see progress with consistent use. We appreciate your support!
Reply from NovaaLab LLC
Thank you so much for your 5-star review, Dorothy! We’re delighted to hear your item arrived on time and that you’re enjoying it so far.
We appreciate your support and trust in NovaaLab. 😊
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