Novant 

Men’s Leather gloves turned out to be pvc or similar . I contacted them and was offered a discount to keep them but I was not interested in owning such poor quality items. Went through the lengthy returns process and have been fobbed off several times to avoid refunding . They claimed I’d sent them to Germany but fortunately I’d photographed the package and sent them proof of return and also proof of the address . Still waiting .

Avoid this company. They sent the wrong item, then dragged out communication for 30 days with promises of a resolution, only to later refuse the claim citing their return policy. This appears to be a deliberate tactic to avoid responsibility. The item was clearly not as described, and the delay was entirely on their side. Very disappointing experience.

I purchased a clothing item that transpired on arrival to be of poor quality and not depicting a true representation of the picture online. On the 19 December 2025, following the "Return and Refund Policy" I requested a refund. I was asked to provide a photo of the item via email. This was followed by Novant offering a 10% refund as international shipping can be a bit of a hassle and expensive. I refused this and sated I still wanted to return the item. I was then informed it could take anywhere from 15- 30 days to arrive in China; to avoid hassle shipping would you take an increased offer of 20% refund. I refused, so they increased this to 30% refund and I subsequently refused yet again. They then stated they are not responsible for lost parcels or any additional fees such as customs or import charges, as this is down to the sender. I returned the clothing item on 30 December 2025, checking the international shipping order it is still sat with customs on the 21 March 2026. I would not recommend purchasing anything from Novant.fr as its false advertising when purchasing supposedly quality merchandise and returning.

I agree with the other reviews. They charge you and it takes weeks to get their trashy, inferior merchandise. Items are made too small and they will not exchange or refund. Horrible greedy scammers. Shut them down and stop them from robbing people. They are in business to steal your money and you get nothing. Cheap, stupid scammers and lying thieves. I cannot say enough horrible things about them. Dishonest scum.

I ordered a pair of sandals size 40 and received size 44 (and not of the quality as advertised) . It is impossible for me to use them. I can't return them because it would cost me almost as much as I paid for them. Not a really honest company to deal with. I always read the reviews before buying online but this time I failed to do so thinking that a french company would be alright. Big mistake, huge.

I rate Novant Hong Kong with no stars. They are a fraud. It took forever to get the coat and when it came it was a large and I requested small. It was huge plus when I tried it on not only was it too large but shed all over my clothes. I notified them of this and they requested sending photos. I sent 3 photos showing the very large fit and the shedding on my clothes. In addition to the fact that I spent $146 the coat looked more like a robel. They did not address the shedding and quality but the size. They requested I send $41 and they would a send me another! So they have xxs since I requested small...is there a choice? So now I am doing what they say other customers do. i Keep crap and they would give me a 10 discount discount. i said yes and will put the coat (robe) in a recycle bin.

Please do not order from this Company. An absolute nightmare to deal with. Order came over a month late and was needed for an event. Offered discounts up to 30% to keep the product that we did not want because it came too late. Requested a return slip paid by the company and said that we would have to arrange our own shipping at our own cost, even though this whole situation has been Novant's fault. Now need to send back but on reading the reviews, we probably won't even get a refund. This is going to be interesting and will keep this updated.

This experience started at the beginning of February and we are now in mid March. All correspondence has taken place when the product was received finally last Friday.

The jacket was damaged. I paid to return it, and I was then informed that the case had been closed by PayPal. However, the case was actually closed based on an agreement that I would return the jacket and receive a refund.

I have returned the jacket, but I have not received any refund. They have kept both the item and my money. This is unacceptable and appears to be fraudulent behavior.

This website and related business is a scam, DO NOT use it!! My experience mirrors the hundreds of negative reviews, lengthy delay in the delivery of the item, which when delivered was rubbish quality and grossly overpriced. I requested a return/refund and was met with mindless requests for photos of item etc. but WAS NOT given a return address. I returned the item (at my expense) which was delivered to address provided on the novant.fr website. Next, (surprise, surprise) I was informed it was the incorrect address and the refund could not be processed. ***AVOID THIS WEBSITE AND DON'T BUY ANYTHING***

The items received were not as advertised on their website. What was shown was priced relatively expensively for what it was (a coat and a jumper in this instance), but what arrived was was cheap Chinese knock-off toot - Temu quality.

When we tried to arrange a return based on fraudulent trade as the products were not correct they were mute until we started a Paypal complaint, then they offered only 40% return of our payment. Under EU/UK laws this is not acceptable.

Then they wouldn't pay return fees to China (£20 for tracked postage). They then privately messaged behind Paypal's back asking us to close the case to get a full refund as they couldn't issue it with the case open (DO NOT CLOSE THE CASE!)

Then the parcel got caught up in Chinese customs and Paypal closed the case in the sellers favour until we raised a further complaint.

The website seems like it's a European business but this is a cheap Chinese scam site. DO NOT USE.

It took almost two months to arrive .. no returns label and impossible to get into being a jumpsuit just a small opening at the neck… ridiculous BEWARE do not use this site!!!

I do not understand why this website is allowed to continue, they take money string the customer along and keep the money. It should be shut down, it is fraudulent.

I ordered the lead light cat lamp.
It was not lead light glass, but plastic.
It looked nothing like the advertisement.
I sent it back my cost. I sent photos of item being sent with tracking etc in January.
I am still waiting for a refund & now it’s 9th of March.
Not happy at all!!
I have sent about 20 emails to Luvonic requesting
a refund.
They ask for all the photos which l have already sent!!

DO NOT BUY from this company & yes they are in China despite saying they are in Europe.

The company strung me along through 33 emails telling me that my shirt was in transit. I finally called my bank and they told me it was a scam, shut down my credit card, and refunded me the money. Do not buy from them.

I ordered a suit, quite a pricey suit. It taken around 4 weeks to fulfil. It was around 2 sizes too small, EVEN though I ordered 2 sizes over my usual (anticipating smaller sizing). The garment was also more like a fancy dress/costume style suit rather than premium product as the price would imply. It taken 3 months of backwards and forwards, then offering partial refunds, asking me to send a video ofthe garment, only to refuse a return/refund due to it being outside the return windown. Absolutely shocking experience and it's a wonder how companies like this survive.

Only put 1 star as there isn’t a0 option.
After waiting nearly 1 month for my item it finally arrived. Wasn’t sure if it was the stunning lightweight cotton jumper I ordered for £54 or a chamois leather to clean my windows. Rest assured it will be used for the latter. Jesus! When will we learn. Avoid this site at any cost🤬🤬🤬🤬🤬🤬🤬🤬🤬

This company is a disgrace
The goods arrived after three weeks waiting
I was paid sixty five pounds for a rag of a blouse which was four sizes too small and I had ordered the correct size
The blouse was also very shoddy and of an inferior standard
I wasted a great deal of time trying to get a refund

Eventually I was told that if I returned the blouse for a refund I must pay £26 postage up front to Novant
I was also informed that their policy is to refund only 10% of the purchase price
Do not trust these people
They are gangsters
Do not buy from them

This is a scam. We got caught because we didn’t check reviews. Product received was complete rubbish and yet we paid over$100 for it. The coat bore no relation to the high-end coats in photos on web site. Was more like something you might buy for a few dollars in an Asian market. Products come from China, not France.

Almost impossible to get a refund despite emailing the company three times.

My item never arrived despite paying extra for shipping assurance. Four times I reached out to their carrier verifying they correct address - which they had - and each time they said it was "undeliverable." This is fraud.

This company is a SCAM. Believe these reviews. I purchased a XL jacket, it was too small, after contacting them they offered a “courtesy replacement” in a 2XL that I had to pay shipping for. The replacement 2XL jacket was SMALLER than the XL. I sent photos, they actually admitted that the jacket may be mislabeled, I sent multiple emails but they offered to do NOTHING else to rectify the issue, I was stuck with 2 jackets that did not fit. Luckily, I reached out to my credit card company, sent them all the info, they opened an investigation and reversed both charges. If you get scammed by this company, reach out to your credit card company and see if they will reverse the charges. I had documentation from Novant refusing to help, and photos of the sizing issue, they reversed both charges within 24 hours.