Purchased four copper bands on a buy one get one free deal thinking this seemed to good to be true and thinking the quality might be poor But... I was wrong , it took about two weeks to arrive but wa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... See more
Brilliant product! Unfortunately blades snapped and loved being able to buy replacements. However you can only buy 1 and the have to pay postage. Tried to call but they never return the attemp... See more
We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... See more
Company details
Written by the company
Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com
Contact info
United Kingdom
- novauk.com
4.1
Great
372 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still not received it
March 30, 2023
Reply from Nova UK
I am very sorry to hear this, are you able to send us an email so we can help find this order for you? Our email address is: info@novauk.com. Thank you
Reply from Nova UK
Thank you!
Very efficient service
Very efficient service, goods arrived within a few days of ordering. Product us very good quality.
March 23, 2023
Reply from Nova UK
Thank you!
It's a much loved part of my kitchen and glad I could replace the blade easy
After 2 years of constant use my slice & dice larger blade broke my fault I was trying to cut corners and tryed to slice a raw sweet potato which snapped only 2 on the blades but was able to carry on using it but wanted it fixed. I couldn't find the blade for this on any sites so came to the sauce. Found what I needed and not expensive and even better it showed up within the week. Have used it already it is a much needed peice in my kitchen.
March 17, 2023
Reply from Nova UK
Really glad we could help restore your dicer :) thank you for writing us a lovely review!
Reply from Nova UK
Thank you!
Conscious company
So the dicer has been fantastic in itself. The white base lock broke and I didn't want to trash the entire dicer.. so I emailed to check if they have a spare lock! They sent me a base! No questions asked on when I bought it, no receipt nothing! It's so good to see a conscious company that doesn't let things go to waste!
March 13, 2023
Unprompted review
Reply from Nova UK
Thank you for your lovely review :) really appreciated
Great product
March 2, 2023
Reply from Nova UK
I am glad you like your product, thanks for your review :)
Nice fast delivery and very helpful…
Nice fast delivery and very helpful people fully recommend
March 1, 2023
Reply from Nova UK
Thank you for your lovely review!
Reply from Nova UK
Thank you for taking the time to write a lovely review and we're glad you were able to find exactly what you wanted! :)
Feeling like a valued customer
My 7 year old daughter accidentally left an item we bought from NOVA at a trade show. I reached out and they sent me a replacement as it had been handed back in. The service was over and above and I would rate this customer service as 100/100. They sent to me at cost to them within 6 days of me informing them of the issue. Outstanding!
March 3, 2023
Unprompted review
Reply from Nova UK
Thank you for your lovely review. It was no trouble at all, we felt really bad hearing your daughter had accidentally left it and we wanted to help! I hope you enjoy using your whisk :) thanks, Lauren
Brilliant light
Easy to order, a great light and easy to put wherever you need it. Good that you can also carry it as a torch!
February 10, 2023
Excellent service from Nova
Excellent service from Nova. My delivery got caught up in the Royal Mail strikes before Christmas but, when I contacted Nova, Lauren was so helpful and resent my item to make sure I got it in time. Very pleased with the product too. Would highly recommend Nova.
December 13, 2022
Unprompted review
Reply from Nova UK
Thank you for such a lovely review and I am glad to hear that you got your items in time! Hope you enjoy using them :)
Delivered items as requested promptly…
Delivered items as requested promptly and kept me informed throughout the process.
February 17, 2023
Great product and service
Product delivered speedily and well packaged. Chopper is really good.
February 11, 2023
Excellent service.…
Very prompt service and delivery,good pricing,and quality machine.
February 7, 2023
Reply from Nova UK
Thank you for your lovely review and I am glad to hear you like our products!
I wish I had found these slicers…
I wish I had found these slicers earlier, They are great, especially for dicing Apples.
Vivien Chesney
February 8, 2023
Reply from Nova UK
Thank you for your lovely review and I'm very glad you like it! :)
Reply from Nova UK
Thank you for your lovely review and glad you like the toilet brush! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.