NOVA Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and approachable demeanor, making complex financial decisions much easier to navigate. The service provided is frequently highlighted as excellent, with many people appreciating the personalized advice that goes beyond just numbers, focusing on overall life goals. Reviewers are particularly impressed with the quick response times and the clear, comprehensive explanations, which create a smooth and stress-free user experience. Many people noted that the company's approach stands out from other financial advisors, offering transparent and honest guidance without jargon or pressure. The overall sentiment indicates a high level of trust and satisfaction, with customers feeling well-supported and confident in their financial planning.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, highlighting lower fees, better service, and a friendly,... See more

Customer service

Customers consistently note positive experiences with customer service, feeling supported every step of the... See more

User experience

Customers had positive experiences with user experience, consistently describing it as exceptional and highly... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started working with Joe just over 12 months ago and I have gone from having no plan to being comfortable that I will be able to look after my family in the future. The service Nova offer is very pr... See more

Rated 5 out of 5 stars

Will helped us to get our first mortgage. As first time buyers we were pretty clueless and he was always patient and knowledgeable when answering our many questions. He got us a good deal (which impro... See more

Rated 5 out of 5 stars

My wife & I have been working with Valentina (and Amy) for the past few years (and watched the youtube content). Unlike with other financial advisors the advice I'm getting here is personal and more t... See more

Rated 5 out of 5 stars

Toby and the team at NOVA Wealth have been excellent throughout our time with them. Toby is highly knowledgeable, professional, and clearly takes the time to understand what matters to us on a persona... See more


Company details

  1. Financial Planner
  2. Financial Consultant
  3. Investment Service
  4. Mortgage Broker

Written by the company

We’re a wealth management company that helps you ask more of life. We take the uncertainty out of your finances – with straight-talking advice to help you do more with your money. Maybe you’ve started to think about your retirement. It could be you’re wondering how to juggle your family’s needs and your own. Or perhaps you just want the reassurance that your money’s working as hard as it can. Whatever the goal, we’ll build you an expert plan to get you there. Because some things are too important to DIY. Getting help shouldn’t be a hassle, so we’ll pair you with an adviser in minutes. At NOVA (previously known as Octopus Wealth), you can chat to your adviser online, on the phone, or face-to-face. And we’ll do it all without an ounce of jargon. It’s smart, faff-free financial advice – on your terms.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Retirement Planning

I've been with NOVA Wealth (Octupus prior) for nearly two years and its refreshing to have a Financial Planner, Joe Checkley who understands you and your goals.
The Projections he provides for our retirement are an eye opener. You'd be suprise how much sooner you could retire.
For me, its having that personal touch with Joe that sets NOVA apart from the competition.
When NOVA are managing a large chunk of your wealth you want reassurance and guidance, I get this with Joe.

June 24, 2023
Unprompted review
Rated 5 out of 5 stars

Working with Nova has been absolutely…

Working with Nova has been absolutely fantastic. Ben has been instrumental in ensuring that I have access to all of the necessary information that have enabled me to make effective decisions. I have felt supported and would recommend Nova to everyone.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Chris O’Connor is the person to work with for your financial plans!!

Chris has been really communicative and helpful in helping my husband and I plan our financial future. Our regular online meetings are full of informative facts and advice, we have regular email communication and most of all, he is a good person that we feel we can trust and feel very comfortable working with. I highly recommend NOVA Wealth!

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

James Butler and the Nova Team have changed my life for the better.

I originally approached Nova Wealth as I worked in an environment where redundancies were a high possibility and I wanted to know if I could survive, if I were to drop out of employment completely, with my portfolio as is. I also wanted to look to see if there was more, I needed to do for the future looking to ensure a comfortable retirement in my old age.

James talked me through the options, providing clear direction where I was carrying too much risk and how to address this. James also described a view of a potential future that I hoped I could achieve, but did not in reality think I could attain. The entire process was clear and easy to follow. The team supporting James were brilliant too, providing swift response and ongoing progress updates.

The outcome from the review has given me confidence that if made redundant, I would be fine and could stop working completely. However, the rest of the advice has potentially changed the trajectory of the rest of my life. I could, if I so desire, wind down and stop working, taking early retirement, in my early 50s. In fact, James recommended that I could draw down more than I initially thought, enabling me to live a more comfortable life in my old age. Knowing this is a huge relief for me. More importantly, it has given me the option where I can live a life doing the things I would like to do, that I currently cannot do due to work commitments. Engaging in this process genuinely has had a positive impact on the rest of my life. I cannot thank James and the team enough.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant advice

Brilliant advice. Always on the ball. Amazing, efficient and wonderful service. Simon Cahill and all the team at Nova always go above and beyond

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Highly recommended. Ben helped a lot throughout the process and was very professional.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

A Heartfelt Thanks to Joe at Nova

I recently had the pleasure of consulting with Joe, a wealth manager at Nova, regarding my financial portfolio and numerous pensions. From our very first interaction, Joe distinguished himself with his patience and clarity, thoroughly explaining every aspect of the process and approach. He conducted a diligent and comprehensive review of my pensions, demonstrating not only his expertise but also a genuine concern for my financial well-being.

Most impressively, Joe’s integrity shone through when he advised me against transferring my pensions, highlighting that I would lose significant benefits due to their age. His honesty in recommending that I stay with my current plan, despite this meaning no business for him, was both refreshing and reassuring. He also provided valuable pointers to help me manage my finances better.

What I’ll miss most are our regular chats, where Joe’s insights and friendly demeanor made discussing finance both informative and enjoyable. His professional advice, underpinned by a strong ethical compass, has earned my deepest respect and gratitude. Thank you, Joe, for your exceptional service and integrity.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Nova provide clarity and exemplary service.

Nova has enabled me to fully understand my overall position, pull together disparate investments, and be able to more effectively plan whilst laying it all out clearly in models, and taking time to explain everything in detail.
Simon Cahill, Amy and their team have been exemplary in their work providing detail and overall clarity.
Would highly recommend.

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

Ben Kehoe - NOVA - What a guy !!

We engaged with Ben about purchasing our rented property. We didn't think thanks to our situation we would get a mortgage but from minute one Ben made us feel at ease. His personable nature and simple way of covering everything off was fantastic. I would recommend Ben all day every day !

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

This was an exceptional experience from…

This was an exceptional experience from tip-to-tail with Ben going above and beyond to help guide us throughout the process of obtaining a mortgage. It was highly personalised, which is a great contrast to the rest of the home-purchasing process. I couldn't recommend more.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Simon at Nova/Octopus has been very…

Simon at Nova/Octopus has been very good at helping me think about planning for the future. I appreciate that everything is explained clearly and feel that the quality of service from the company as a whole is excellent.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Personable, attentive and professional

Having had multiple pension pots setup over the years we wanted to consolidate into one actively managed fund, focused around our retirement ambitions. After much research we opted for Octopus Wealth (Now Nova Wealth Management). From day one Joe and the team have been great in helping us understand the options and solutions as well helping us to as steer the minefield of pension transfers. They are very responsive to queries and have created a trusting relationship. I hope we have many successful years with Nova.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Working with James on my Retirement plans

I have been working with James for a couple of years now, and I have to say he has been excellent in the way he has worked with me to help me build my bridge to retirement. He has opened my eyes and educated me on what one should consider when building a strong financial and retirement plan. I appreciate his perspectives and this has helped clarify my thinking as well as fill in the gaps in my knowledge. He has opened my eyes to different ways of approaching flexible retirement. I also have to mention a big thank you to Amy who assisted in the background with transfers of certain assets to my portfolio under Nova's management.

Other aspects

Timeliness - both face to face and remote.

Good understanding of my requirements

Good recommendations - even though at the time I thought I knew best!!

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Literally the best service when remortgaging

Literally the best service and experience we (my wife and I) have ever received when remortgaging. Ben Kehoe and his colleague Kerri Gibbons were incredible from start to finish. They explained everything in simple enough terms, shared their screens to show us the mortgages on offer and were transparent throughout. Nothing was too much for them, and we had bi-weekly calls with Ben to check how the application was progressing and crucially keeping an eye out for lower mortgage rates. Thanks to this strategy, Ben and Kerri locked us in at the cheapest possible rate just before the mortgage prices increased again! Couldn't recommend highly enough and will use again! Thanks team.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Jush had a fab call with Ben at Nova

Jush had a fab call with Ben at Nova.

Need to review a smaller part of my mortgage and got some amazing advice from Ben to ensure I stay with my current provider so that I don't have to pay a 2nd mortgage charge which would have been far higher.

Also found out that I can save 3% if I wait until the end of my current deal.

Ben was wonderfully clear in informing me about this complicated and confusing financial system with ever evoloving charters and T&Cs.

It was also free as I am a member of Octopus Money, so even more money saved!

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Ben and Kerri ... simply the Best!

I have been through various remortgages and mortgage applications over the years and without a doubt Ben and Kerri have made this recent one the most seamless and helpful. They are always so friendly and it never feels like anything is too much to ask. When I read all the reviews here and lots mentioned Ben I assumed he must ask for people to review him. But neither of them have. I just have found them to be so friendly and helpful, so many times, that I couldn't not leave a review. They are simply the Best!

April 28, 2023
Unprompted review

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