NOVA Reviews 196

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and approachable demeanor, making complex financial decisions much easier to navigate. The service provided is frequently highlighted as excellent, with many people appreciating the personalized advice that goes beyond just numbers, focusing on overall life goals. Reviewers are particularly impressed with the quick response times and the clear, comprehensive explanations, which create a smooth and stress-free user experience. Many people noted that the company's approach stands out from other financial advisors, offering transparent and honest guidance without jargon or pressure. The overall sentiment indicates a high level of trust and satisfaction, with customers feeling well-supported and confident in their financial planning.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, highlighting lower fees, better service, and a friendly,... See more

Customer service

Customers consistently note positive experiences with customer service, feeling supported every step of the... See more

User experience

Customers had positive experiences with user experience, consistently describing it as exceptional and highly... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started working with Joe just over 12 months ago and I have gone from having no plan to being comfortable that I will be able to look after my family in the future. The service Nova offer is very pr... See more

Rated 5 out of 5 stars

Will helped us to get our first mortgage. As first time buyers we were pretty clueless and he was always patient and knowledgeable when answering our many questions. He got us a good deal (which impro... See more

Rated 5 out of 5 stars

My wife & I have been working with Valentina (and Amy) for the past few years (and watched the youtube content). Unlike with other financial advisors the advice I'm getting here is personal and more t... See more

Rated 5 out of 5 stars

Toby and the team at NOVA Wealth have been excellent throughout our time with them. Toby is highly knowledgeable, professional, and clearly takes the time to understand what matters to us on a persona... See more


Company details

  1. Financial Planner
  2. Financial Consultant
  3. Investment Service
  4. Mortgage Broker

Written by the company

We’re a wealth management company that helps you ask more of life. We take the uncertainty out of your finances – with straight-talking advice to help you do more with your money. Maybe you’ve started to think about your retirement. It could be you’re wondering how to juggle your family’s needs and your own. Or perhaps you just want the reassurance that your money’s working as hard as it can. Whatever the goal, we’ll build you an expert plan to get you there. Because some things are too important to DIY. Getting help shouldn’t be a hassle, so we’ll pair you with an adviser in minutes. At NOVA (previously known as Octopus Wealth), you can chat to your adviser online, on the phone, or face-to-face. And we’ll do it all without an ounce of jargon. It’s smart, faff-free financial advice – on your terms.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Wealth Management induction session…

The Wealth Management induction session conducted with James Butler was informative and insightful. James is an excellent Manager to entrust with your financial planning needs. His knowledge, breadth of experience and the ability to handle all questions is very evident in dealing with him. My dealings with Octopus Wealth have been very positive to date and would not hesitate to recommend these guys!

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

Best experience with Ben Kehoe.

Ben Kehoe was fantastic! As first time buyers, his service was super professional, he was a pleasure to work with and made us feel at ease. We would certainly recommend using Octopus Wealth and Ben in particular for anyone looking for a smooth and seamless process for getting a mortgage.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend Ben & Octopus Wealth

Ben was very friendly, responsive and helpful throughout the entire process - helping me find a specialist lender for an initial property where the main banks wouldn't lend on it (sadly fell through), and then helping me lock in a good rate in a very short time frame right before the rates went up back in October! Very grateful and would highly recommend.

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Mortgage-First Time Buyer

Mortgage-First Time Buyer
I honestly cannot thank Ben enough for all of his help in gaining a mortgage for me. I am a first time buyer and had no knowledge on mortgages and where to begin. With it also being a tricky time with interest rates rising, Ben managed me to get the best rate on the market. Ben would always take his time to explain the rates and options to really help me understand. He provided an excellent service and I would recommend him to all my friends and family.

January 18, 2023
Rated 5 out of 5 stars

Amazing experience with Octopus Wealth

Amazing experience with Octopus Wealth. After purchasing my first home and having no idea where to even start, Ben made things extremely simple and smooth by breaking everything down for us. He was always on hand whenever I had an questions and was extremely quick at responding which we really appreciated as these things can sometimes be time sensitive

Alongside that he was able to find us a really good mortgage rate which we were over the moon with especially with the current situation going on. Would highly recommend, a truly please experience

April 3, 2022
Unprompted review
Rated 5 out of 5 stars

Octopus - Really professional and efficient service!

Ben at Octopus was really responsive, communicative and helpful, providing us with various different mortgage products as we played around with the various options available to us. This gave us confidence in deciding the right course and took a lot of stress out of the process, which was invaluable during the changing interest rate environment. Would definitely recommend!

November 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ben was so helpful and friendly. He supported me throughout the process. I will definitely recommend him and Octopus Wealth for any mortgage related services.

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service from Octopus Wealth

I started with the very ambiguous arena of a mortgage for buying a house as a first-time buyer. Ben has been excellent at walking through all the steps involved in buying a house. He started with such ease and his explanation answered all my questions before I could ask any. Really helpful in thinking along to make the right decisions. Thanks Ben and Octopus wealth!

July 27, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

We're first time buyers who used Octopus Wealth as our mortgage advisors. Service from Ben was fantastic. Ran through all the options in an easy to understand and non-pushy manner unlike some of the advisors from other firms we spoke to, response times to emails was second-to-none, and was happy to help even after we moved in and the mortgage process was finished.

July 27, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent expereince

My brother and I worked with Ben recently to get our flat remortgaged recently and the process was impressively smooth. Ben was very quick and efficient when he needed to be and was always there with responses when we needed him to be. We couldn't recommend his services more

July 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service, very happy.

Ben helped my wife and I purchase our new home. Ben worked very hard to not only get us the best mortgage possible, but was great at demystifying the application process.
Ben is an excellent communicator, who is very patient and is great at explaining things.
Having a high pressured job whereby I spend alot of time in meetings makes having personal calls during the day tough. Ben was very accommodating. He had numerous calls with me in the evening to keep the application moving and answer questions we had.

I've already referred a colleague to Ben given the great experience we had.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Ben is super friendly & helpful

Ben is super friendly, knowledgeable and helped my husband and me sort out a new mortgage. When we had to change some parameters of what we needed, he helped with that and kept us informed of anything else we needed to know. He also gave great advice when we were unsure about which options would work best for us. I thoroughly recommend him!

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

I recently worked with Ben Kehoe to…

I recently worked with Ben Kehoe to understand the mortgage process and obtain his help in acquiring a mortgage via Octopus Wealth. From start to finish Ben was amazing. He shows in depth knowledge of the process and is well linked to exceptional conveyancing solicitors. As a first time buyer I couldn't have asked for a better experience. I 100% recommend Ben and Octopus Wealth and would have no hesitation in using them again.

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

We've been in touch with Ben for well over a year now, having several meetings and he's always been really helpful and knowledgeable of the market. The advice was always tailored to our situation, giving us all options and eventually helping us settle on the mortgage we needed.

I'd highly recommend Octopus Wealth for mortgage advice.

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend Ben!

Thoroughly thoroughly recommend Ben! He is super friendly and helpful and goes above and beyond, but is also really knowledgeable and puts your mind at rest during the stressful process of getting the right mortgage in place.
Will be recommending him to all our friends who are looking to move, and will also be back in touch in the future whenever we move again.
Thanks so much Ben, all the best, Claire & Ollie

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

Seamless start to finish

Ben was incredibly transparent, hands on and kept things moving at pace, even when we had set backs. Everything was done with ease and the Octopus portal made things simple. I certainly now have my contact for all future mortgage needs. Thank you to Ben and Octopus.

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

Five star Mortgage Advisor

I don't think I could have asked for a better Advisor. This was my first property purchase and I had 101 questions about the process and options. Ben was incredibly supportive and patient, going above and beyond to talk me through everything. He found us a great mortgage that worked for all of our requirements and he worked hard with the provider to get our mortgage agreed in time for exchange. Not only that, he also made us feel like we were his top priority and had a very professional and personable manner. I'd recommend Ben time and time again.

January 27, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look