Noviroa Reviews 

230
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, most reviewers were let down by their experience overall. Many customers received products that bore little resemblance to advertised items, often described as cheap, poorly made, or significantly lower quality than expected. Order fulfillment was also a major concern, with people experiencing significant delays, receiving incorrect items, or products that arrived damaged or not as described. Reviewers frequently faced difficulties with refund and return policies, often being offered only partial refunds or store credit, and sometimes required to pay for costly international return shipping. However, some customers also noted satisfaction with their purchases, praising the quality, design, and sturdiness of the items received.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers reporting that items received were... See more

Refund

Reviewers highlight negative aspects of refund, with many reporting that the company refuses to issue full... See more

Quality

Reviewers consistently express strong dissatisfaction with the quality of products received, often describing... See more

Order

Customers had negative experiences with order fulfillment, with many reporting that items never arrived or... See more

Return policy

Consumers find the return policy to be a source of dissatisfaction, often reporting that despite website... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Two weeks after order was still in Hong Kong. Delivery is misleading. Customer services don’t respond other than to give an Update saying 7/10 more days to wait. Would strongly advise anyone avoids t... See more

Rated 1 out of 5 stars

I ordered 1 x PlushTherm Robe | Soft Flannel Warm Bathrobe for Winter. It arrived yesterday and when I saw how small and lightweight the packet was, I knew I had a problem. I unpacked the robe and bea... See more

Rated 1 out of 5 stars

Amazing that every review has a one star rating!!!! I would NEVER buy anything from this company again. Their policy states FULL REFUND if not satisfied. Well the item I purchased was expensive ( bat... See more

Rated 1 out of 5 stars

AVOID, SCAMMERS. Like many people here, I ordered a glass, heavy lamp and instead received a cheap plastic rubbish of very poor quality. I have opened a dispute because I paid via PayPal but the retu... See more

Company replied



Contact info

1.3

Bad

TrustScore 1.5 out of 5

230 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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1.3

All reviews

(230)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company, avoid at all costs. Item arrived and was the wrong item and very poor quality, would not accept a return and full refund.
Not worth 1 star, please do not order from them.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Returns nearly impossible

I bought some headphones and tried to return them. 20 emails later, I'm allowed to send them back at my own expense, and won't be credited for a long time. They sent me several offers for % of credit, and really didn't seem to want me to return them. I never opened the package, but it seems very light weight for what it is.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

I would give 0/5 if I can

I would give 0/5 if I can. Ordered a toy puppy. It was disappointingly small, did not have features they described, and came in a crumpled box completely unfit to use as a gift. When I try to return for a refund, (full well knowing I am dissatisfied)they keep talking about sending a replacement. This is a scam. Do not waste your money . Wish I can post a picture of what they sent me

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

This is a shocking site didn’t get the…

This is a shocking site didn’t get the item they advertised and it was damaged. Tried to get my money back and they said they could only replace it. They wanted to charge me another 8.98 for a replacement, I didn’t want a replacement of something quite different from what I ordered!
Don’t touch this site I found the same advertised dog on Amazon for a third of the price, they are disgraceful!

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Expect lies and no refunds

I was sent a fraudulent 2TB SSD. I got a thumb drive dressed as an SSD with software in it masquerading as 2TB. I complained and after sending videos, these were replaced with identical fraudulent products, and when I complained, they simply stopped responding.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

BE WARE ⛔️ I wouldn’t give them one star.⛔️

I wouldn’t give them one star.⛔️

Noviroa is NOT reputable or honest.⛔️They take hard earned money from consumers and ship us garbage, thinking that we won’t be able to get our money back because they’re not in the USA. I called my credit card company immediately. Within an hour of receipt.

Noviroa’s response “To provide a prompt resolution, we are happy to offer a 30% refund without requiring you to return the items. This allows you to receive compensation immediately while avoiding the effort and cost of a return.”

⛔️ It’s shameful! $110.00 for two toy dogs that could be found in a recycle heap.

Go to reputable stores like FAO. At least you know the quality and care you’re paying for!!!

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

The item we received is nothing as…

The item we received is nothing as described on the website. It basically is light as a toy. Customer service is awful, when I asked for a refund instead of refunding atleast 50% they offered 10% and then after going back and fourth they agreed to 20%. Also, I asked if I could return the item as it was not working properly and instead of resolving the issue they advised 20% again and said I would have to cover shipping fees.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful at every level - complete con

I bought an electronic dog toy from Noviroa, also known as Linvora, as a present for my daughter. The website looked slick, and delivery was meant to take 5 days. It cost £45. The product turned up 3 weeks later from Hong Kong and was the cheapest tat I have ever seen. It was so bad, my daughter said it looked scary. The only good thing to come out of it is the hilarity from friends when comparing the picture on the website to the actual thing. And after MANY emails, the con artists did refund me £9.

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

False advertising and terrible customer service

I purchased an external hard drive from the website on which it claimed the drive had transfer speeds of up to 1000MB/s however when I received it and finally got to use it. Transfer speeds are near zero. It would take minutes and minutes just to start the transfer then once initiated so slow like less than 10mb a second 100x slower than advertised. Reached out to them sent them a video they refused to refund because it was more than 30 days. But it's a faulty product and blatant false advertising. It's not just that I changed my mind. I would stay away from these guys at all costs.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Danger! This is a total scam. AVOID! If anyone wants to do legal actions against them, let me know. Someone has to stop these charlatans.

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

Avoid at all costs - tried to order a single item it went through as 2no couldn't change it so into them for £300 email sent to me cancelling the order because their logistics company couldn't manage the size of the package and will advise when they have refunded - some hope!!

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

If I could have given 'no stars' I…

If I could have given 'no stars' I would have. DO NOT use this company for any purchases. I ordered walking poles in September (cost of £38.98) - they were never delivered - and in fact, I was notified that they had been returned to them. Despite this, my refund - which I eventually got towards the end of November - was for £29.74. Apparently, I have been charged £9.24 for 'processing' an order which I never received. I can only assume that this is some sort of scam as I have no proof that the goods ever reached these shores.

November 27, 2025
Unprompted review
Noviroa logo

Reply from Noviroa

Hi! We’re really sorry to hear about your experience, that sounds incredibly frustrating, and we understand why you’d be upset.

We’d love to help sort this out right away. Please reach out to us at support@noviroa.com
with your order details so we can look into it and assist you further.

Thank you for letting us know. We're here to help.

Rated 1 out of 5 stars

Do not buy this product

Do not the Cat light, it's cheap and nasty and is not what was advertised. The one I received was not glass, just cheap resin and the colours were awful, and the cat didn't have any whiskers. Customer service have been okay but I now have to pay the shipping before I can get a refund. I am appalled.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from here. Poor product and cannot return despite what the website says.

Tricksy checking out on their website meant I ended up ordering 2 of their dreadful yapping dogs rather than one. They eventually arrived, one with no packing, the other in a very beaten up box. Both are so much less in every way, than the website suggests, I tried to return them. They have refused this, offering a 10% and then 20% refund not to return them! They have now stopped communicating with me despite their website clearly stating easy and free returns within 30 days! They need to be stopped from trading.

November 26, 2025
Unprompted review
Rated 4 out of 5 stars

Hiking safety stick

Took a long time to receive and I nearly cancelled the order. I ordered the safety hiking stick, it was very well put together, sturdy and value for money. Apart from the time it took to be delivered, I’m happy with the purchase

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Two weeks after order was still in…

Two weeks after order was still in Hong Kong. Delivery is misleading. Customer services don’t respond other than to give an Update saying 7/10 more days to wait. Would strongly advise anyone avoids this company. Dr E Hall

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Scam on xmas trees

I ordered a xmas tree from them at £29.99. I have received an email from them saying sorry they had priced it wrongly and I needed to send them £200+ . No offer of a refund and an offer of 20% discount presumably on the tree. By law I am entitled to the tree at the price advertised

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Delivery via China and then the packaging was very scrunched. On reaching out to customer services they said they could only offer 30% refund. Speechless this is a Christmas present do not go there….

November 21, 2025
Unprompted review

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