Novita Diamonds - Perth Reviews 105

TrustScore 5 out of 5

4.9

Saint Georges Terrace 105, level 3 suite 16, 6000 Perth, Western Australia, AU


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Rated 5 out of 5 stars

At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... See more

Company replied

Rated 5 out of 5 stars

Just finished my appointment after choosing my wedding band. I was tossing up between getting something unique or something as a perfect match to the engagement ring. I tried on multiple designs and w... See more

Company replied

Rated 5 out of 5 stars

I purchased both mine and my partners engagement rings from Novita Diamonds last year. Doria was responsive, helpful, and very patient throughout the design process. I provided examples of what I was... See more

Company replied

Rated 5 out of 5 stars

The Novita Diamonds experience was amazing! The staff were extremely helpful, very knowledgeable and an absolute pleasure to deal with. Upon picking up the ring, I was treated like royalty as was my f... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer

About Novita Diamonds - Perth

Written by the company

Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.

At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.

Ethical Lab Grown Diamonds

Written by the company

We're committed to our planet!

Free lifetime warranty and cleaning

Buy with confidence!

Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.

Contact info

  • Saint Georges Terrace 105, level 3 suite 16, 6000, Perth, Western Australia, Australia

4.9

Excellent

TrustScore 5 out of 5

105 reviews

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Rated 5 out of 5 stars

Amazing service from my consultant…

Amazing service from my consultant Doria. Doria made the process of choosing the diamond and making the ring so seamless. Her attention to detail and kindness are second to none. I would thoroughly recommend Doria and Novita Diamonds.

August 26, 2024
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Reply from Novita Diamonds - Perth


Thank you so much for your kind review! We’re thrilled to hear that Doria provided such exceptional service and made your experience so seamless. Her attention to detail and kindness truly make a difference, and we’re so happy she was able to assist you in finding the perfect diamond and ring. 💎✨ We really appreciate your recommendation and are grateful for the opportunity to help you with such an important purchase. Thank you for choosing Novita Diamonds!

Rated 5 out of 5 stars

Engagement ring

My partner, Claire and I chose Novita Diamonds in Perth, and are so thankful that we did. Doria was amazing to deal with. Her knowledge and pleasant nature made choosing an engagement ring an easy and memorable experience.

July 10, 2024
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Reply from Novita Diamonds - Perth

Thank you for sharing your lovely experience! 💍✨ We're so glad you and Claire chose Novita Diamonds in Perth. Doria will be thrilled to know she made the process easy and memorable for you both. Wishing you endless happiness! 😊💎

Rated 5 out of 5 stars

Doria at Novita Diamonds was amazing

Doria at Novita Diamonds was amazing. She explained every aspect of the process and then gave me lots of time to think and choose. I highly recommend Novita Diamonds and Doria especially!

December 18, 2024
Unprompted review
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Reply from Novita Diamonds - Perth

Thank you so much for your glowing review! 🌟 We're delighted to hear about your wonderful experience with Doria. 😊 Her thorough explanations and patience truly make her stand out. 💎 We're thrilled she could help make your journey special. Thank you for recommending Novita Diamonds and Doria—your kind words mean the world to us! 💍✨

Rated 5 out of 5 stars

From when I walked in initially to when…

From when I walked in initially to when I picked up the ring the experience was amazing.
Brilliant advice and so helpful! The staff couldn't have been more amazing!
The ring was more beautiful than I could have imagined! Strongly recommend!!

May 18, 2024
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Reply from Novita Diamonds - Perth

Thank you so much for your kind words! 😊 We're thrilled to hear that your experience with us was amazing from start to finish. It’s wonderful that the ring exceeded your expectations! We truly appreciate your recommendation and look forward to assisting you again in the future! 💍✨

Rated 5 out of 5 stars

The best day of my life!

Thank you Novita Diamonds because my proposal was simply perfect! I am the happiest man to be able to give my fiancée the ring she dreamed of since she was a little girl. And of course, thanks to Doria Q. who gave me the best advice throughout my entire process of acquiring the engagement ring, the best experience with the best professionals! 10000% recommended!

December 2, 2024
Unprompted review
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Reply from Novita Diamonds - Perth

Thank you so much for your heartfelt review! 💍✨ We’re absolutely thrilled to hear that your proposal was perfect and that your fiancée loves the ring she dreamed of. Doria will be so happy to know she helped make the process special for you. We’re grateful for your recommendation and wish you both all the best in your journey ahead! 😊💎

Rated 5 out of 5 stars

Perfect engagement 💍🥰

We just got engaged yesterday and I am still in shock✨😍 I CAN’T BELIEVE I HAVE MY DREAM RING ON MY HAND 💍✨ absolutely stunning. Thanks guys to make this possible

December 12, 2024
Unprompted review
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Reply from Novita Diamonds - Perth

Congratulations on your engagement! 💍✨ We're so thrilled that your dream ring is now a reality! It's wonderful to hear how happy you are with it. Wishing you both all the best as you start this exciting new chapter! 😊💖

Rated 5 out of 5 stars

"5/5 Stars!


"5/5 Stars!

I recently had the pleasure of working with Ana V. to design the perfect engagement ring for my partner. From the initial consultation to the final product, Ana was an absolute delight to work with.

Their expertise, creativity, and attention to detail are truly exceptional. They took the time to understand my vision, preferences, and budget, and presented me with stunning design options that exceeded my expectations.

The final ring is breathtakingly beautiful, and my partner was completely blown away by the design and craftsmanship. Ana went above and beyond to ensure that every detail was perfect, from the quality of the diamonds to the comfort and durability of the band.

I would highly recommend Novita Diamonds to anyone looking to create a custom engagement ring. Their passion, professionalism, and dedication to their craft are truly inspiring, and I feel incredibly fortunate to have had the opportunity to work with them.

Thank you, Ana for creating a truly unforgettable piece of jewellery that will be cherished for a lifetime!"

December 6, 2024
Unprompted review
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Reply from Novita Diamonds - Perth

Thank you so much for your incredible review! 🌟 We're thrilled that Ana was able to bring your vision to life with such care and creativity—it sounds like the perfect collaboration! From the dazzling design to the breathtaking final product, it's wonderful to hear how much you and your partner love the ring. 💍✨
Your kind words about Ana's dedication and attention to detail mean the world to us. We'll be sure to pass along your compliments—she’ll be absolutely delighted! Thank you for choosing Novita Diamonds to create such a meaningful piece. Here's to a lifetime of love and memories! ❤️

Rated 5 out of 5 stars

Dhyana was absolutely amazing

Dhyana was absolutely amazing, and very kind to deal with. She is very knowledgeable and helped myself and now husband a lot. Thank you so much.

July 9, 2024
Unprompted review
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Reply from Novita Diamonds - Perth

Thank you for your lovely review! 🌟 We’re thrilled to hear that Dhyana made your experience so special and was able to assist you and your now husband with such care and expertise. 💍✨ We appreciate your kind words and look forward to welcoming you back in the future! 😊

Rated 5 out of 5 stars

Helpful staff and beautiful ring

The staff were very helpful and knowledgeable, the ring was fabricated quickly, and when it came it was beautifully made.

September 21, 2024
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Reply from Novita Diamonds - Perth

Thank you for your wonderful review! 🌟 We're so glad to hear that our team was able to assist you with their expertise, and that your ring turned out beautifully crafted. 💍✨ We appreciate your feedback and hope to assist you again in the future!

Rated 5 out of 5 stars

Mesmerizing such brilliant craftsmanship✨

This is the second ring I’ve had made by Novita diamonds and it’s as beautiful as the first. Just mesmerizing😍
Thank you to Doria for being so accommodating and helpful throughout the process. Also thank you to the team at Novita, your craftsmanship is exceptional.

September 27, 2024
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Reply from Novita Diamonds - Perth

Thank you so much for your glowing review! ✨ We’re beyond thrilled that your second ring from Novita Diamonds is just as mesmerizing as the first! 😍 A big thank you to Doria and our team for making the process smooth and delivering exceptional craftsmanship. We're so grateful for your continued trust and can’t wait to help you sparkle even more in the future! 💎

Rated 5 out of 5 stars

Helpful staff and an exceptional ring

The ladies at Novita were very helpful in selecting the different features of an engagement ring too surprise my partner. They were also able to have it made within a couple of weeks before we went on holidays. Needless to say, she said yes. People always come to on how beautiful the ring is.

August 24, 2024
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Reply from Novita Diamonds - Perth

Thank you so much for the lovely review! We're beyond thrilled to hear that she said YES! 💍🎉 It was a pleasure helping you design the perfect ring, and we're so glad it got the ‘wow’ factor! Wishing you both endless happiness and more compliments on that stunning ring!

Rated 5 out of 5 stars

From the very first moment..

From the moment we came in to look the staff were so helpful! I was one of those people who actually had no idea what I wanted and a few other jewellers really didn’t want anything to do with me when I said that but Novita were so excited to help me find my perfect ring!! The communication from ordering the ring to pick up was seamless and they were all so helpful. When we picked it up, I cried it was so beautiful. It’s been on my finger since March 16th when my partner proposed and to this day I wear it every day and it’s still as beautiful as ever! I recommend Novita to everyone I possibly can, the customer service and communication is excellent!

December 9, 2023
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Reply from Novita Diamonds - Perth

Wow, thank you so much for sharing your beautiful journey with us! We're beyond excited that we could help you find the one (the ring, of course! 😉). From happy tears to daily sparkle, it sounds like your ring is living its best life on your finger! We're so honoured to be part of your story and thrilled to know you're spreading the Novita love. 💍✨ Wishing you endless joy and shine!

Rated 5 out of 5 stars

Such a great and easy process from…

Such a great and easy process from start to finish.
Helped my partner and I choose and incredible ring to the budget we wanted with the style we chose.

Definitely recommend anyone looking any jewelry.

August 24, 2024
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Reply from Novita Diamonds - Perth

Thank you for the fantastic review! 🎉 We're so glad the process was a breeze for you and your partner! Helping you find the perfect ring within your budget and style was an absolute pleasure. 💍✨ If you're ever in the market for more stunning pieces, we're here to make the magic happen again. Happy sparkling! 💎🌟

Rated 5 out of 5 stars

Top notch

Top notch. Very good experience.

August 24, 2024
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Reply from Novita Diamonds - Perth

Thank you for the awesome feedback! 🎉 We’re thrilled to hear you had a top-notch experience with us! If you ever need more sparkle in your life, you know where to find us. 💎✨

Rated 5 out of 5 stars

Looked up online about reasonably…

Looked up online about reasonably priced diamond engagement ring and found Novita Diamonds. They had outstanding reviews online and it turned out to be true. Dhyana was very approachable and not intimidating (as I have felt this on some stores). I chose the ring and diamond on their easy to use website and showed it to her. It was not possible on my short time frame but Dhyana assisted me all the way through on choosing a very similar type of ring and stone that would fit on my time frame. She was extremely helpful in make everything possible and even plotted my schedule and reminded me the procedure. I was very elated that everything went smooth given my short timeframe. Even claming it too was a breeze. The ring was very pretty and my wife liked it very much. Thank you Novita Diamonds for a very memorable experience.

December 11, 2023
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Reply from Novita Diamonds - Perth

Thank you so much for sharing your experience with Novita Diamonds! We're absolutely thrilled that you found us and had such a positive journey with Dhyana by your side. 😊 She really knows how to make the whole process a breeze, even on a tight schedule! We’re so glad to hear your wife loved the ring—what a perfect ending to your story! We aim to make every moment as memorable as possible, and it sounds like we hit the mark.
Wishing you both all the best, and thanks again for choosing Novita Diamonds to be a part of such a special occasion! 💍✨

Rated 5 out of 5 stars

Perfect birthday gift

Just purchased a beautiful diamond solitaire pendant. Very happy with the friendly and attentive service as well as quality and value for money. An exquisite piece for an unforgettable birthday! I would highly recommend Novita Diamonds.

July 8, 2024
Unprompted review
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Reply from Novita Diamonds - Perth

Thank you so much for your glowing review! 🌟💎 It was our pleasure to provide friendly and attentive service to make sure you found the perfect piece. We're thrilled it added sparkle to an unforgettable birthday! 🎉✨ Your recommendation means the world to us. If you need anything else, we're here to help! 😊💕

Rated 5 out of 5 stars

I cannot recommend this place enough!

I cannot recommend this place enough! When I first came to speak with Doria, I was immediately impressed. She was incredibly helpful throughout the entire process, assisting me in selecting the right size and design for my ring. The end result was nothing short of amazing—it’s a beautiful, perfect ring.

After I proposed, Doria invited us back to go over the ring in detail. Her expertise and attention to detail made the whole experience even more perfect. We have even returned for multiple other purchases!

I also recommended this jeweler to a friend, and he had an equally fantastic experience.

Thank you, Doria!

June 30, 2024
Unprompted review
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Reply from Novita Diamonds - Perth

Wow, thank you so much for this fabulous review! 🎉 We're over the moon to hear about your amazing experience with Doria. She's truly a gem, isn't she? 💎 It's wonderful to hear that you've come back for more sparkly treasures and that your friend had a fantastic experience too! 🌟 Thank you again, and here's to many more dazzling moments with Novita Diamonds! ✨💍

Rated 5 out of 5 stars

Great service

Doria was very helpful, she took the time to show me all the options for engagement rings they have, my fiancé and I are very happy.

June 29, 2024
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Reply from Novita Diamonds - Perth

✨ Wow, thank you so much for the sparkling review! 💍 We're over the moon to hear that Doria made your ring search as magical as can be. 🌟 We're thrilled you and your fiancé found the perfect bling! Here's to many more sparkling moments together. 💕✨

Rated 5 out of 5 stars

Great support and guidance through the…

Great support and guidance through the process.

June 29, 2024
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Reply from Novita Diamonds - Perth

Thank you for the shoutout! 🌟 We're delighted to have been your guides on this sparkling adventure. ✨ Here's to love, laughter, and lots of bling! 💍🥳

Rated 5 out of 5 stars

Highly recommend!!

The one on one appointments make the process private, easy and enjoyable. Very professional with instant pricing, details on availability and sample stones and bands all ready to try on.
Would highly recommend.

June 1, 2024
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Reply from Novita Diamonds - Perth

Thanks a ton for the glittering review! 🌟 We're thrilled our one-on-one appointments made your experience private, easy, and enjoyable. 💍 Our team loves bringing the sparkle with instant pricing, availability details, and plenty of samples to try on. Cheers to many more dazzling moments! ✨ We're so glad you enjoyed the experience! 🥳💎

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