At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... See more
Company replied
Location
Switch locationSaint Georges Terrace 105, level 3 suite 16, 6000 Perth, Western Australia, AU
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See what reviewers are saying
Just finished my appointment after choosing my wedding band. I was tossing up between getting something unique or something as a perfect match to the engagement ring. I tried on multiple designs and w... See more
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I purchased both mine and my partners engagement rings from Novita Diamonds last year. Doria was responsive, helpful, and very patient throughout the design process. I provided examples of what I was... See more
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The Novita Diamonds experience was amazing! The staff were extremely helpful, very knowledgeable and an absolute pleasure to deal with. Upon picking up the ring, I was treated like royalty as was my f... See more
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Company details
About Novita Diamonds - Perth
Written by the company
Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
Ethical Lab Grown Diamonds
Written by the company
- We're committed to our planet!
Free lifetime warranty and cleaning
Buy with confidence!
Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.
Contact info
Saint Georges Terrace 105, level 3 suite 16, 6000, Perth, Western Australia, Australia
4.9
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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From the moment we made the appointment…
From the moment we made the appointment and even after picking up our ring their service was fantastic, helpful and so friendly
October 14, 2023
Reply from Novita Diamonds - Perth
Thank you for your thoughtful feedback! We are thrilled to have provided you with a positive experience. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Service was amazing
August 31, 2023
Unprompted review
Reply from Novita Diamonds - Perth
We're thrilled to hear that you had an amazing experience with our service! Your satisfaction is our top priority, and we're grateful for your kind words. If there's anything more we can do for you or if you have any questions or requests in the future, please don't hesitate to let us know. We look forward to serving you again, and thank you for choosing us!😍
First time making the ring and the lady…
First time making the ring and the lady was very helpful with explaining things. Good price as well
June 16, 2023
Reply from Novita Diamonds - Perth
Thank you for sharing your positive experience with us! 💍 We're thrilled to hear that the process of making the ring was aided by helpful explanations, and you found the pricing to be good. If there's anything else we can assist you with or if you have more details to share, please don't hesitate to reach out.
doria is amazing!
June 16, 2023
Reply from Novita Diamonds - Perth
We're ecstatic to hear about your fantastic experience with Novita Matt! We're thrilled that you had a wonderful time Doria. If there's anything more we can do for you or if there are further milestones ahead, feel free to reach out. We will be sure to pass on the warming words!🥰🎉😊
Doria from the Perth office assisted us…
Doria from the Perth office assisted us when we came in to pick up the ring we had ordered. She was very kind, hospitable and professional. She made the whole experience enjoyable and we will definitely be back for the next purchase. We had to return to have the ring resized, which was a very smooth and easy process, not to mention efficient. Thanks again Doria!
April 24, 2023
Reply from Novita Diamonds - Perth
🌟 Doria's kindness, hospitality, and professionalism made your experience enjoyable! We're glad to hear that the resizing process was smooth and efficient. Thank you for choosing us, and we look forward to assisting you with your next purchase! 😊💍
Excellent help staff were amazing to…
Excellent help staff were amazing to deal with kept me informed every step of the process
May 12, 2023
Reply from Novita Diamonds - Perth
🌟 Wonderful to hear that the staff provided excellent help and kept you informed every step of the way! If you have more needs or questions in the future, feel free to reach out. Thank you for choosing us! 😊👏💎
Thank you Doria in Perth
Great experience working with Doria in Perth. My husband and I are very happy with our wedding bands. Helpful team and fair pricing.
June 17, 2023
Reply from Novita Diamonds - Perth
You're welcome! We're thrilled to hear you had a great experience working with Doria in Perth. It's fantastic that you and your husband are very happy with your wedding bands. Our team is always here to help, and we appreciate your kind words about the service and fair pricing. If you ever need anything else, feel free to reach out.
Congratulations on your wedding bands!
Reply from Novita Diamonds - Perth
Thank you for your feedback Peter! We're glad to hear that our staff was prompt and exceptionally helpful. If there's anything else we can assist you with or if you have more questions in the future, please don't hesitate to reach out. We're here to help!🌸💍🥳
I needed a engagement ring ASAP and…
I needed a engagement ring ASAP and everywhere I looked I couldn’t find what I was looking for, but then I came across Novita diamonds website where I easily navigated through to find a wide range of custom rings and diamonds designs which was exactly what I was looking for. I made a quick email inquiry to which I got an instant response from Sam.
Sam had very clear communication and answered all my questions. Three weeks later I received a message/email that the
Ring was ready to collect a day early !
I am really happy and impressed with how it looked in real life. The team did an amazing job. Great Service & Thanks again !
June 12, 2023
Unprompted review
Reply from Novita Diamonds - Perth
Thank you for sharing your wonderful experience with Novita Diamonds! 💍 We're thrilled to hear that you found the perfect engagement ring through our website and that Sam provided clear communication and answered all your questions promptly. It's fantastic that you received your ring ahead of schedule and were happy and impressed with the final result!!
Excellent Service & Experience
Doria provided the best customer service you could ever ask for! She was friendly and professional from the start, after initially showing Doria what I wanted before setting up our appointment she then organised a range of options that were similar when i visited her in their Perth showroom and we narrowed it down to a stunning ring that my partner loves. I know I wouldn't have ended up with the same result if it wasn't for Dorias genuine interest in helping me achieve what I was looking for. Her vast knowledge, great communication and professionalism is second to none. Thank you!
May 12, 2023
Reply from Novita Diamonds - Perth
Thank you for your wonderful feedback Pat! We're thrilled that Doria provided exceptional customer service and helped you find the perfect ring for your partner. Her genuine interest, vast knowledge, and professionalism are qualities we value in our team. We're delighted that her efforts led to a stunning choice that your partner loves. If there's anything else we can assist you with in the future or if you have more questions, please don't hesitate to reach out. Thank you for choosing us!🥳🥳🥳🍻
Novita made the perfect ring for me to…
Novita made the perfect ring for me to propose to my girlfriend. Doria was very knowledgeable and helpful with the selection process. Thank you so much to Doria and her team.
May 12, 2023
Reply from Novita Diamonds - Perth
Thank you so much for your heart-warming feedback Ghian! We're thrilled to hear that your proposal ring from Novita was a success and that Doria played a significant role in making it happen. It's wonderful to know that Doria's knowledge and assistance during the selection process contributed to creating the perfect ring for such a special moment. Your appreciation means a lot to us. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. We're here to make every step of your journey exceptional. 😍😍😍💍🎉
Amazing product and amazing service…
Amazing product and amazing service highly recommend 👍
May 12, 2023
Reply from Novita Diamonds - Perth
We're thrilled to hear that you're satisfied with our service! Your recommendation means a lot to us. If there's anything else we can assist you with or if you have more questions in the future, please feel free to reach out. Thank you for choosing us!😍😍💍
Great and understands what you need
Doria provides a very reliable, friendly service and good price
May 10, 2023
Reply from Novita Diamonds - Perth
Thank you for your feedback Edwin! We're delighted that Doria provided reliable, friendly service, and that you found our prices reasonable. We will be sure to pass on the kind words! 😍😍😍🌸🥰
Reply from Novita Diamonds - Perth
Thank you for your kind words Jack! We're thrilled that you had an excellent experience with our communication, service, and the final result. If there's anything else we can do or if you have more questions in the future, please don't hesitate to reach out. Your feedback is truly appreciated!😍💍😎🎉
Two perfect diamonds, for two incredible rings!
I purchased both mine and my partners engagement rings from Novita Diamonds last year. Doria was responsive, helpful, and very patient throughout the design process. I provided examples of what I was looking for, the Novita team sourced the perfect diamonds, and were able to combine different design elements to bring two perfect rings to life! I couldn’t be happier with the end result - the rings are both stunning, and my fiancé loved the fact that hers was an original piece, designed specifically for her. Thank you Doria & Novita!
January 10, 2023
Unprompted review
Reply from Novita Diamonds - Perth
Thank you for your amazing feedback Kiara!🌻 It's fantastic to hear that Doria and the Novita Diamonds team were instrumental in bringing your vision to life for both engagement rings. Designing original pieces that resonate perfectly with you and your partner is truly special, and we're thrilled that the end result exceeded your expectations. If there's anything else we can assist you with or if you have more ideas in the future, please feel free to reach out. 😍🎉💍🌸😎
Wonderful experience
Wonderful experience, friendly and supportive staff. Helped me pick the best ring possible. Definitely recommending them to all my friends.
May 12, 2023
Reply from Novita Diamonds - Perth
Thank you for sharing your wonderful experience with us!🌻 We're thrilled to hear that our staff was friendly and supportive, assisting you in picking the best ring possible. Your recommendation to friends means a lot to us. If there's anything else we can do for you or your friends in the future, please feel free to reach out. We appreciate your trust in us for such an important decision!🥳😎🌸
Will go to Novita for all my diamonds purchase from now on!
Got my ring with the help of Doria in Perth showroom a few months ago. Still can’t get over how beautiful and sparkly it is! Surely won’t be my last purchase from Novita Diamonds!
May 10, 2023
Reply from Novita Diamonds - Perth
Thank you for sharing your wonderful experience wit us Lim! We're thrilled that Doria was able to assist you in finding such a beautiful and sparkling ring. Your ongoing satisfaction means a lot to us, and we'd be delighted to assist you with any future purchases. If there's anything else we can do or if you have more ideas in mind, feel free to reach out. Thank you for choosing Novita Diamonds!🥰🥰🥰
Very easy to deal with
Very easy to deal with. Very professional with their work. Great timeframe with the ring being made and time to be picked up.
February 5, 2023
Reply from Novita Diamonds - Perth
It's great that you found the timeframe for making and picking up the ring to be satisfactory. If there's anything else we can assist you with or if you have more feedback to share, feel free to reach out. Thank you for choosing us, and we appreciate your kind words!
Great experience highly recommend!
We had a really good experience buying our engagement ring here. Communication was great, Doria was very knowledgeable and answered any questions that we had. It only took 7 weeks from order to receiving our ring and I absolutely love how it came out! Will definitely recommend, especially considering the value for money and sustainability aspect of the lab grown diamonds.
April 28, 2023
Unprompted review
Reply from Novita Diamonds - Perth
We're thrilled to hear about your positive experience in buying your engagement ring at Novita Diamonds! It's great that communication was excellent, Doria provided valuable knowledge, and you received your ring in a timely manner. We also appreciate your support for lab-grown diamonds and the sustainability aspect. If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. Congratulations on your engagement, and thank you for recommending us!
They were not pushy
They were not pushy. Simple as that.
Made life easy and had plenty of options and were flexible and tried very hard (and succeeded) in meeting my time frame.
Appreciate the support.
March 10, 2023
Unprompted review
Reply from Novita Diamonds - Perth
We're pleased to hear that your experience was free from pressure, and our team made the process easy for you. It's great that we could provide plenty of options, flexibility, and successfully meet your timeframe. If there's anything else we can assist you with or if you have more feedback to share, feel free to reach out. Thank you for choosing us, and we appreciate your kind words and support!
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