Novotel Reviews 123

Excellent venue and service!
Naz was amazing so helpful and welcoming throughout. The venue was perfect and everything ran smoothly. Highly recommended!

Noisy room loud humming noise none stop as well as quite hot in the room and stains on carpet all over the room paid £97 for night left at 2 am as I couldnt sleep the gym and sauna were nice to have access to thgh

I travel to the Novotel Kolkata on a regular basis, the staff here are wonderful, polite and extremely accommodating, I had a snack in the coffee area and was served by Ankita and Santanu, both were extremely polite and helpful, it was a very pleasant experience.

I booked a stay at Novotel Coventry M6. I booked an Accessible room as I have a problem with my leg.

I was shocked to be given a normal room with facilities that I cannot use.

Furthermore, on the morning of checkout, housekeeping open my bedroom door before my checkout time TWICE, even though there was a no do disturb sign on the door.

Very poor experience. I expect more from such a chain, especially around customer accessibility needs.

Just had an afternoon tea at Novotel Greenwich very disappointing it felt like they had forgotten our booking and quickly put something together. Although the food was ok it wasn't special and when I cut a scone it was hard I thought I gad broken the plate. Definitely not worth the money

We stayed at the Novotel Brickell in Miami before boarding a Cruise Ship. The hotel was fabulous. Staff very friendly and polite. The rooms were spacious and clean. Unfortunately didn't use the rooftop bar or had food,, but I'm sure it would have great seeing the standard of the hotel that we saw

The below hasn’t been responded too, do not stay at this hotel (food was awful and the room wasn’t particularly clean either) -

I am writing to formally lodge a complaint regarding an incident that occurred during my recent stay at your hotel from April 2nd to April 4th, 2025.
During my stay, I used the iron provided in my room, which unfortunately malfunctioned and caused significant damage to my shirt.I am requesting compensation for the damaged shirt, I trust that Novotel Ipswich values its guests and will address this issue promptly.

I was so disappointed of the dining experience we had at the Novotel Edinburgh today. I had purchased a voucher for a special occasion, my husband’s birthday, and unfortunately, the experience did not meet our expectations.
To begin with, we ordered a Caesar salad but received a different salad with tomatoes instead. When we brought this to the staff's attention, the mix-up was acknowledged. The waitress fixed the mistake, but when we got our Caesar salad, it did not include the chicken, which was a key component of the dish. We were disappointed…
Furthermore, when our main courses arrived, there was another error: My husband did not receive the steak he ordered, and the dish that came was not what he expected. We didn’t complain about that because at that point, I felt there was no point. I just wanted to leave as soon as possible.
Overall, the service and food quality are below standard. I wish customer service would take this seriously and improve its services.

Recently i made booking in Novotel Zurich Airport messe hotel in zurich

First of all hotel is under rennovation and still they are operating in dirty environment. In booking websites it shown as a 4 star hotel , but this hotel not even eligible for 1 star , reception you have to cellar and they provided only one towel for entire family , when we asked answer is limited availability , i never saw this kind of hospitality in 4 star hotel , it is just like student or traveller dormitory with premium price . Break fast also not as per novotel standards

Booked a trip to Paris through Gate 1 and the Novotel Vaugirard Montparnasse was our hotel. Luggage storage was a restroom. We had to open our luggage in hallway near elevator. Our floor flooded before we got into our floor. We were then placed on that same moldy smelly floor, with no option to be moved. Other travelers stuck in elevator for 1.5 hrs. If you wanted to use stairs they went through a storage area scary, and you would need someone to guide you. The desk person on 2/28/25 around 8 am on arrival was rude and not helpful (white female). Jeffrey (black male) another front desk staff person responded to me “like I told you”. No way to talk to anyone. We were just trying to get some English speaking channels on TV. Customer service by these 2 was awful. Gate 1 has a choice and so do customers.

A recent experience left me extremely disappointed. I booked a room at Novotel near Auckland International Airport in New Zealand through a booking agency bookingdotcom and, two hours later, realized I had mistakenly selected the wrong date. When I contacted Novotel for assistance to change the date on my booking, they redirected me to call the booking company—whose provided phone number is based in the Netherlands—even though I was in New Zealand. I couldn’t get hold of the booking company, and Novotel refused to help change the booking date. As a result, I was forced to forfeit the full amount for the original booking and pay again for a new reservation. This experience reflects very poorly on Novotel, and I am deeply disappointed by their unhelpful and rip-off behavior.

BEWARE: THIS HOTEL BUYS REVIEWS! I was contacted by someone on telegram asking me to rate the hotel for money.

Central reservation team booked the wrong dates and then argued and refused to help even though the call was recorded. Daughters birthday wknd was ruined and no one cared at Accor/Novotel. Disgraceful. Worst customer care I’ve ever known. So many other hotel options be wise and chose a better one than we did!

I booked the liverpool novotel for 21 june 2025. As i brought tickets to see Billy Joel in concert the same day at Anfield.
The concert has been cancelled due to billy joel having life changing surgery.
So i no longer need the above hotel, i contacted the to explain whats happened ?
Point blank theydidnt want to know.
Very poor understanding and very unprofessional .
I will place on record that i will never stay in a novetel ever again. I would rather sleep on the streets.
I have asked for there Ceo to call me and show some compassion.
As of now i am awaiting there call.
If i put 1 person of booking any Novotel i feel i have done my job.
All i want is my £266 back

The Novotel Leme hotel is located one block away from one end of the copacabana, which works well. Reception is good and rooms comfortable. Everything falls apart at breakfast. The food itself is fine. But the breakfast room is a chaotic place. Finding a table a challenge, with guests clearing previous guests table debris themselves. In 3 days there only once were there glasses for juice available, so folk were taking coffee mugs for juice.. and yes..2 mins later there are no coffee cups for coffee. Finding cutlery is hit and miss, and locating a clean bowl for cereal or fruit nigh on impossible. As people leave breakfast the comments overheard are this is insane, this is chaotic.
Breakfast spoils what is otherwise a nice hotel.

I had a recent stay at Novotel Hammersmith London. I have paid for my breakfast for 2 days. Apparently the hotel took payment for 2 persons per day for breakfast money, whereas the booking was only for 1 person. I was waiting for the deposit to come back to my account. And the return amount didn't look right. When I called the reception and I was told it has deducted payment for 2 persons breakfast for 2 days in advance. So I have paid £30 extra for no reason. This was not mentioned beforehand. I paid the breakfast money along with my deposit and realised when the deposited money was returned back.
Also I would like to highlight that the cleaning activities of floors above my room have continued till late night 11pm for continuously 2 nights. I woke up by the loud noise from upstairs and went up to check and found the cleaning team were on duty at that late night. I have spoken to other occupiers and had the same noise issue and dissatisfaction heard from them. I had to struggle with my sleep and also needed to wake up early for my course and definitely the noise didn't help me get a good sleep.

Recently I stay in novotel guwahati
my Stay was comfortable breakfast buffet is delicious staff is good
At reception staff is very helpful
Specially basu
who help us for smooth check-in,
will definitely visit with my family.!!!

I Informed everyone a named local car dealer company would come and pick up the bike we apparently left behind, but In the aftermath the manager bring on a note that your lady didnt have the correct ID and then keep the bike, and do accor keep the fine running, we payed more than 200.000 bath on the manager but on an official call they dig up a new amount 400.000 baht, I went with a new Ducati franchise for a new pick up, looking at It they preferred If I bought a new

Junk, vinding junk

- we arranged for special treatment, In the lobby due to band-aid care, definitely did carry a clinic bill for proof, but leave out the bike on the vinding aid agenda

- we showed the 200.000 baht manager bill receipt to the official In the airport before the office call to accor Novotel

- when the manager didnt comply on accor policy, we called accor for an evaluation but they were reluctant, and they thereby Involve the client In a religious venom plot

"Novotel hotels are intuitive spaces that allow you to make time for what matters most. We believe that it is important to leave space for slow living"

We had a wonderful time at the Canary Wharf Novotel booked in for a birthday weekend celebration . Room had an amazing view of the Thames river.Loved the wellness center and it was kept clean. Breakfast upstairs at the Bokan also super and beautiful view
Highly recommend!

If I knew the Novotel hotel have illegal immigrants in some of there hotels wouldn’t of booked here stick with the Hilton