1) No more bundles option 2) Customer account options not controlling on website 3) Customer cannot see bundles remainings - no request option 4) No phone application 5) Cannot talk on 4G/LTE... See more
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We have 2 year deals for my wife’s phone and mine with RWG who have switched my EE provider to now about a month ago and since neither phones can no longer make any calls because it connects but impos... See more
Company replied
RWG cust services did not respond to my enquiery, but NOW cust service did so (via my mobile), and quickly, twice. First prob:- dreaded 'call forwarding' mssg. David patiently talked me (a non-tec... See more
Company replied
Just don’t bother. Not even a basic FAQ on their website, and won’t respond to emails. It seems they don’t support tethering - not that they are willing to state as much (this is based on me never ha... See more
Company replied
Company details
Written by the company
A mobile network that talks your language, the language of NOW.
Contact info
Studio 2, Anchor Brewhouse, 50 Shad Thames, SE1 2LY, London, United Kingdom
- 02078717669
- hello@nowpayg.co.uk
- nowmobile.co.uk
2.7
Poor
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Now mobile is great 👍
Now mobile has been our simcards for nearly the entire family, we recommended nowmobile to family and friends and ita worth it!
May 14, 2023
Unprompted review
Reply from Now Mobile
Dear Shifa,
Thank you for taking out the time to rate us.
We are glad that your family is enjoying our services.
Keep using Now mobile.
Regards,
Customer Service
Awesome & Fabulous service im using…
Awesome & Fabulous service im using since 2011
May 14, 2023
Unprompted review
Reply from Now Mobile
Dear Bilal,
Thank you for taking out the time to rate us.
We are happy to know that you are satisfied with our services.
Best Regards,
Now Mobile
Great email customer service from…
Great email customer service from Ismail! Nice to be able to speak to good customer service, very quickly!
May 14, 2023
Unprompted review
Reply from Now Mobile
Dear Sam,
Thank you for the appreciation.
Your kind words have reached Ismail.
Keep using Now mobile.
Best Regards,
Now Mobile
I moved to Now mobile because I don't…
I moved to Now mobile because I don't use my mobile that often. The price rate is very good and my experience with Now has been excellent. Thanks
May 14, 2023
Unprompted review
Reply from Now Mobile
Dear Robert,
Thank you for providing your feedback.
We are glad to know about your experience.
Keep using Now Mobile.
Best Regards,
Now Mobile
More than 11 years with Great Now Mobile
I have been using Now Mobile services since 2012,
The customer services team are very helpful, via calls and email.
May 14, 2023
Unprompted review
Reply from Now Mobile
Dear AbdelRahman,
It sounds awesome that you have been with us for more then a decade.
We do honor a loyal customer like yourself.
Keep using Now Mobile.
Best Regards,
Customer Service
Great network and good service
Great network and good service. I am using for several years.
May 13, 2023
Unprompted review
Reply from Now Mobile
Dear Daalia,
Thank you for sharing your experience.
We assure to provide the same services in the years to come.
Keep using Now Mobile.
Best Regards,
Customer Service
I left 3 to join Now Mobile and have…
I left 3 to join Now Mobile and have been with them for a few years now. They use the EE network for coverage so no issues there. On the rare occasion I need to speak with someone in customer services I always manage to speak to someone within 3 minutes and never an offshore call centre. Overall not a bad network and good value.
May 13, 2023
Unprompted review
Reply from Now Mobile
Dear David,
It's good to hear you have been with us for years now and found our network good.
We would like to know how we can improve further to get a 5-Star review from you. You can send your suggestions at hello@nowmobile.co.uk
Best Regards,
Now Mobile
Great service
Now mobile is a very easy, fast and cheap and just makes calling and texting much easier. NOW Mobile is a great service provider that offers a wide range of features and benefits to its customers. It provides fast and secure connection as well. Overall, I highly recommend NOW Mobile to anyone looking for a reliable and affordable mobile service.
May 13, 2023
Unprompted review
Reply from Now Mobile
Dear Aaliyah,
We feel honored by your kind words.
We do appreciate your feedback and experience.
Keep using Now Mobile
Great value and excellent Customer…
Great value and excellent Customer service, they are very helpful.
May 13, 2023
Unprompted review
Reply from Now Mobile
Dear Andrew,
Thank you very much for sharing your experience.
Keep using Now Mobile.
Best Regards,
Customer Service
Very positive experience with Now…
Very positive experience with Now Mobile. Moved my number to this company as they have the best reception out of all networks in Tamworth. Customer service very supportive and almost instantly responsive. Great for people who she family abroad as offer minutes for all over the world.
May 13, 2023
Unprompted review
Reply from Now Mobile
Dear Agnieszka,
That sounds great.
We are more than happy to have a satisfied customer like you.
Keep using Now Mobile.
Best Regards,
Customer Service
I went from now mobile because of the…
I went from now mobile because of the plans they do help people with low income they don't want to sit up a contract as they can't afford one and this is exactly with a contract you just top it up and you want to
May 13, 2023
Unprompted review
Reply from Now Mobile
Dear Callum,
Thank you for your kind review.
We are glad you are enjoying using Now Mobile.
Best Regards
Now Mobile
Fake reviews and poor experience
My SIM card was never sent out and I had no communication that this was the case.
I got in touch with support and they asked if I was at some random address which I can only assume is another customer. It ended up being that the SIM would arrive too late so I'd have to renew my current contract with another provider anyway.
At this point I asked for a refund and they said yes and that it would be processed. A couple of weeks later I had no refund so messaged them and they said there was no such request. Finally got my refund a few days later.
They then emailed me today asking if I wanted a "good will offer". I assumed this was due to the previous mistakes so I replied yes and then received an email saying to leave a review here in order to get the offers. I wouldn't trust many reviews on here due to this.
May 13, 2023
Unprompted review
Reply from Now Mobile
Dear Dean Hope,
We do appreciate your feedback.
We always encourage our users to rate the services at Trust Pilot and we have the link on the homepage of the website.
We also run surveys to have feedback from our valuable customers.
The goodwill offer is obviously for the inconvenience you have faced. You can write to us at hello@nowmobile.co.uk in case you need any assistance.
Best Regards,
Now Mobile
Cheap
Reliable service for a budgeting price, PayAsYouGo basis giving you plenty space keep Ing eye on your spendings.
May 12, 2023
Unprompted review
Reply from Now Mobile
Dear Michal,
We appreciate your kind words.
We do offer a huge variety of monthly and pay as you go plans so that every user can benefit themselves.
Keep using Now Mobile
Best Regards,
Customer Service
Efficient customer care
Customer care was able to resolve my number porting transfer and provided some credit when the payment system was not working
March 13, 2023
Unprompted review
Reply from Now Mobile
Dear Karl,
Thank you for the feedback.
It's our prime priority to make sure you are connected with your loved ones. Our customer care is highly professional and helpful, and your kind words will definitely reach them.
Regards,
Now Mobile
Very prompt and excellent customer service
Very quick to send out the SIM card, live chat has been very responsive and they've answered every question I've had, number was ported in 24 hours, good prices, would recommend.
May 11, 2023
Unprompted review
Reply from Now Mobile
Dear Carl Spiby,
It sounds amazing. We are honored by your kind words and more than happy to know about the 1st impression you had with us.
Best Regards,
Now Mobile
Great MVNO in UK
I am a now mobile subscriber for long time.their calling package are soo cheap.They use EE network for great coverage.Customer care advisor are very helpful.Highly recomended network specially for international call.
May 10, 2023
Unprompted review
Reply from Now Mobile
Good morning Sanaul,
You have precisely described the Now Mobile services here.
We are more than happy to know about your experience and assure to provide you the same kind of services in the years to come.
Best Regards,
Now Mobile
I am very satisfied from Now mobile
I am very satisfied from Now mobile. Everything is very nice. Service is very good for me. I highly recommend Now mobile. Thank You.
May 10, 2023
Unprompted review
Reply from Now Mobile
Dear Strahil,
Thank you for the amazing review.
We are glad you are satisfied with Now Mobile Services.
Best Regards,
Now mobile
Don’t Use Now Mobile
Used Now mobile just one month. Terrible service. Customer services are terrible. When you are on call 4G services will convert to 3G service. And some places internet disconnected while on calling.
Don’t recommend. It’s better to use EE OR 1p mobile.
May 10, 2023
Unprompted review
Reply from Now Mobile
Dear Vicky,
Thank you for providing your feedback. I would like to inform you that we are a Mobile Virtual Network Operator powered by EE network.
Please send us the details at hello@nowmobile.co.uk along with your mobile number. We will definitely check it for you.
Best Regards,
Now Mobile
Good, but 5g needs to improve
I joined because they use EE network which was good.... until I got a text to restart for 5g, which I did.... all I can say is that whenever I'm in a 5g area it's worse than 4g used to be.
If I could turn off 5g I would!!
Talking to friends they have same issues on other networks, but seems less often than me
May 9, 2023
Unprompted review
Reply from Now Mobile
Dear JL,
Thank you for sharing your feedback.
We would like to know a bit more about the problem.
Please send us your mobile number, handset model and location where you are facing the issue so that we can resolve it for you. Please send an email at hello@nowmobile.co.uk.
Regards,
Now Mobile
Highly recommend Now Mobile
excellent customer service, reliable network with 5G - backed up by EE network. I recently joined Now mobile and had no issues so far. I would highly recommend Now Mobile.
May 9, 2023
Unprompted review
Reply from Now Mobile
Dear Umar,
Thank you for the kind words.
We are glad you are enjoying and satisfied with the services.
Best Regards,
Now Mobile
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