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NowPatient Reviews 199

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and empathetic approach, making every interaction pleasant and reassuring. Many highlight the outstanding customer service, noting the clear communication, quick responses, and personalized guidance received. The delivery service is frequently commended for its speed and reliability, with many receiving their products promptly, often the next day. People are also very satisfied with the quality and availability of the products, especially for hard-to-find items. Consumers appreciate the efficient and streamlined process, from detailed consultations to quick dispatch, making the overall experience smooth and stress-free. The service is often described as knowledgeable, supportive, and trustworthy, providing valuable advice and ensuring patients feel well-informed and confident in their treatment decisions.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its reliability, efficiency, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being kind, helpful, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the excellent and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Product

Reviewers express satisfaction with product availability and delivery. Many customers highlight the ease of... See more

Based on these reviews

Rated 5 out of 5 stars

My local pharmacy had been struggling to get a prescribed drug for me and was not even able to source the substition. They suggested I try other pharmacies but this was not possible, because I current... See more

Rated 5 out of 5 stars

I've struggled with insomnia for years and had heard good things about Quviviq. The consultation process was detailed and professional, and my prescription was dispatched quickly. Follow-up calls have... See more

Rated 5 out of 5 stars

I’ve recently used NowPatient for the first time and I cannot recommend them enough. I have been desperately looking for an item that is out of stock nationally and the team at NowPatient went above a... See more

Rated 5 out of 5 stars

I had a great experience with NowPatient. I have a regular prescription that, unfortunately, is often out of stock and has to be ordered. As a result, I end up going several days without it, which is... See more


Company details

  1. Online Pharmacy
  2. Health Consultant
  3. Pharmacy

About NowPatient

Written by the company

Now Patient logo

NowPatient is a digital health-technology platform functioning as both an online pharmacy and telehealth service. Packaged as a Class I software medical device, it’s accessible via web browser or mobile app (iOS and Android), and offers users in the UK and US on-demand access to virtual consultations, prescription services, and AI-powered health tools.

Ownership

The service is owned and operated by Infohealth Ltd, a licensed online pharmacy registered in England and Wales (company no. 04004930) with its registered office at Lynwood House, 373–375 Station Road, Harrow, England, HA1 2AW. Infohealth Ltd holds the necessary MHRA approvals for its pharmacy and telehealth offerings.

What It Does

  • Online Pharmacy: Order NHS-approved prescriptions (UK) or access major US drug-savings programs (coupons, savings cards, manufacturer assistance) with free home delivery.
  • Virtual Consultations: Book GP appointments directly (up to 16 weeks in advance for NHS patients in England) and consult clinicians via video.
  • Medication Management: Set up refill reminders, view private treatment plans, and track chronic conditions like diabetes or hypertension.
  • Health-Monitoring Tools: Use AI-driven assessments (e.g., genetic risk tests, home test kits, continuous blood-pressure monitoring through smartphone camera via Lifelight partnership).
  • Wellness Insights: Access real-time pollen counts, air-quality data, BMI and type 2 diabetes risk scores, plus comprehensive health-condition information.

Get started today and benefit from Medication Reminders, Get Treated Privately, NHS Online Pharmacy, GP Appointment Booking, Rx Savings Card, Drug Coupons, US Drug Savings Programs, Health Conditions Information, Genetic Testing, Home Test Kits, BMI Risks, Type 2 Diabetes Risks, Pollen Meter, Air Quality Monitor, and lots more!

Why we built NowPatient

Written by the company

We are committed to helping everyone, everywhere live healthier lives
The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.

Contact info

Get Treated Privately with NowPatient

Choose from 200+ treatments and 30+ conditions including weight loss

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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Rated 5 out of 5 stars

Outstanding Service - 5 Stars

I’ve recently used NowPatient for the first time and I cannot recommend them enough. I have been desperately looking for an item that is out of stock nationally and the team at NowPatient went above and beyond to source the item for me. They kept me up to date throughout the process and the item was dispatched the same day. The staff were so friendly and sympathetic to my situation, they really seem to care which is quite unusual in today’s world. I will definitely be using them again.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience

My local pharmacy had been struggling to get a prescribed drug for me and was not even able to source the substition. They suggested I try other pharmacies but this was not possible, because I currently have back problems which limit mobility. I should also add, the nearest pharmacy was 4 miles away. I found Nowpatient on the internet, checked them out, and can say that my experience with them was entirely positive. Drugs delivered today as promised. Obviously, I had to pay for them but the cost was not as much as I had thought.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support and smooth experience for international patient

I recently arranged a prescription through NowPatient while living abroad, and I’m really happy with how everything was handled. From the consultation to the payment process and final pickup in London, the team was responsive, patient and helpful, even with several questions and some tight travel timing on my end.

The pharmacy staff were professional and kind when I collected the medication, and I had no issues travelling with it back home. Everything was well organised and clearly explained.

It can feel a bit stressful managing a private order like this from outside the UK, but NowPatient made it manageable. Highly recommend them for anyone in a similar situation.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Super nice customer service

I've been a customer of Now Patient for over a month and I've been very happy with their service. Amish is very professional as well as super friendly. The delivery from UK to Finland is a bit slow, but otherwise everything's been smooth.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered travel sickness tablets on Day 1, received call back and discussion with pharmacist on Day 3, paid on day 3 and delivered on Day 4. Couldn't ask for better,thank you.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

I was amazed at how easy it was to work…

I was amazed at how easy it was to work with Amish and how thorough he was in explaining step by step the process. The product arrived as promised and I am delighted with the process and will continue to process my order monthly in the future

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, professional service

I've struggled with insomnia for years and had heard good things about Quviviq. The consultation process was detailed and professional, and my prescription was dispatched quickly. Follow-up calls have been provided, and I've finally found a solution to my sleeping problems, which have been chronic and impactful. Thank you!

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

I’m so happy I found this

I’m so happy I found this! My insurance copay is unaffordable! Now I can easily get reliable and safe medication 👏
I highly recommend Now Patient!
Thank you!
Marion H
Massachusetts

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

I was rung promptly.

I was rung promptly by a very courteous young man. He was a pharmacist and was very informative regarding the drugs I was interested in. He certainly built my confidence in the firm.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience; a thorough consultation and detailed explanation. I was very impressed by the service, the speed of despatch and the ease with which I could access the service. Highly recommend.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Easy service to use

Easy service to use. Thoroughly asked questions, clearly communicated everything to me. Will use again. Great prices. Fast shipping too.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

very professional service

Amish conducted a very professional consultation leading to a private prescription of new medication for insomnia for long term use.

This has been life changing and I am now sleeping 8-9 hours a night with no side effects.

Repeat prescription always received within 24 hours.

Great service from Nowpatient 10/10

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous safe service

Fabulous safe service. Really helpful knowledgable staff. Spoke with Amit. He could answer everything. Thanks Amit. Speedy delivery and Quviviq works. I’ve suffered with insomnia for a long time. No side effects

March 17, 2025
Unprompted review

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