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Now Pet Reviews 2,025

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TrustScore 4.5 out of 5

4.6

Pet Insurance Company
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Review summary

Created with AI, based on recent reviews

Evaluating 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional service, often highlighting specific individuals for their excellent support and clear explanations. The customer service is frequently described as outstanding, with many appreciating the personalized and patient approach taken by representatives. However, some people were dissatisfied with the claims process, mentioning issues with delays and repeated requests for information. Additionally, some customers expressed concerns about pricing, particularly regarding renewal increases and the perceived value for money, with a few noting that claims payouts were significantly less than expected due to various deductions or policy limitations.

What people talk about most

Staff

Consumers consistently report positive experiences with staff members. Many reviewers highlight the... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and first-class... See more

Claim

Reviewers highlight ambiguous aspects of claim. Many customers report significant issues, including rejected... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express dissatisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conrad phoned me back promptly. He did his best to find me a good deal, it just isnt worth my while at the moment. I understand that insurance companies have to make a profit but theyre supposed to sa... See more

Company replied

Rated 5 out of 5 stars

Nancy was lovely and helped me within minutes, she is a credit to the company. What I don’t like however is how much the company takes advantage when renewing customers quotations… I saved £100 per... See more

Company replied

Rated 5 out of 5 stars

Conrad was able to assist me with an issue I had with renewal costs. He gave me a full explanation of why there was an increase but also helped me by being able to give me a discount so that I could s... See more

Company replied

Rated 5 out of 5 stars

george was very efficient. he phoned me back as he said he would once my renewal was available. George explained the increase and detailed what i could expect re: cover in the new policy. The increase... See more

Company replied

Company details

  1. Pet Insurance Company

About Now Pet

Written by the company

Affordable, no-nonsense lifetime pet insurance for dogs and cats

Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.

Get a Quote now

Now Pet customers get access to

  • FREE 24/7 vet support
  • UK customer service
  • 15% multi-pet discount
  • Excesses from as low as £99
  • 0% interest monthly plans

    Lifetime cover as standard

    With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.

    Get a pet insurance quote now

    Cover for dogs and cats, sorted in minutes!

    Get a Quote now

    • Contact info

    4.6

    Excellent

    TrustScore 4.5 out of 5

    2K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 100% of negative reviews

    Typically replies within 24 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
    Rated 5 out of 5 stars

    Swift and efficient

    Each phone call that took minutes to sort out a failed payment.

    Helpful telephone operator who was super competent

    March 27, 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Jo, thank you for taking the time to leave us your feedback.

    Rated 5 out of 5 stars

    Ongoing claim

    Robyn was very helpful and advised me that my claim had been passed to finance for processing. It's just a shame that, as the policyholder, I was not made aware of this without having to make yet another phone call to chase.

    March 26, 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Joanna, thank you for taking the time to leave us your feedback.

    Rated 5 out of 5 stars

    I spoke to Will

    I spoke to Will, who was very helpful and quickly check the status of my claim.

    March 26, 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Anita, thank you for taking the time to leave us your feedback.

    Rated 5 out of 5 stars

    Excellent call handler

    Nancy the call handler was very professional and dealt with the enquiry quickly and to my satisfaction

    March 25, 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Maria, thank you for taking the time to leave us a review.

    Rated 5 out of 5 stars

    Polly was very kind and helpful

    Polly was very kind and helpful. She explained what i needed to do to complete a claim. Really pleasant, efficient experience.

    March 25, 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Cindy, thank you for sharing your experience with us

    Rated 5 out of 5 stars

    Jacob was very helpful

    Jacob was very helpful about our dogs renewal policy and price

    March 24, 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Phillip, thank you for taking the time to leave us a review.

    Rated 5 out of 5 stars

    Very efficient

    Reasonable waiting time. Efficient communication on the phone. Prompt action. Problem solved.

    March 24, 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Thank you for taking the time to leave us a review.

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