Conrad phoned me back promptly. He did his best to find me a good deal, it just isnt worth my while at the moment. I understand that insurance companies have to make a profit but theyre supposed to sa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nancy was lovely and helped me within minutes, she is a credit to the company. What I don’t like however is how much the company takes advantage when renewing customers quotations… I saved £100 per... See more
Company replied
Conrad was able to assist me with an issue I had with renewal costs. He gave me a full explanation of why there was an increase but also helped me by being able to give me a discount so that I could s... See more
Company replied
george was very efficient. he phoned me back as he said he would once my renewal was available. George explained the increase and detailed what i could expect re: cover in the new policy. The increase... See more
Company replied
Company details
About Now Pet
Written by the company
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Contact info
United Kingdom
- 01992 926006
- nowpet.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely fast help provided on live…
Extremely fast help provided on live chat. Becky was fantastic and my query was sorted in minutes.
March 24, 2026
Unprompted review
Reply from Now Pet
Hello Richard, thank you for sharing your experience with us.
Conrad was really helpful with my…
Conrad was really helpful with my renewal
March 24, 2026
Unprompted review
Reply from Now Pet
Hello Nigel, thank you for leaving us a review.
I phoned to inform you that my pet had…
I phoned to inform you that my pet had died. The call was handled in a sensitive manner and I didn’t feel rushed at all. Sam was friendly and knowledgeable about the process.
March 23, 2026
Unprompted review
Reply from Now Pet
Hello Steven, thank you for sharing your experience with us.
Very helpful and freindly
Spoke to Polly, she was so helpful. She answered all my queries and put my mind at rest regarding my policy.
Wouldn’t hesitate to recommend .
March 18, 2026
Unprompted review
Reply from Now Pet
Hello Tim, thank you for leaving us a review.
Pet insurance
I left a voice message as the office was closed and a young polite very helpful gentleman named Sam, rang me first thing. He gave me the information I needed. Very clear information and a pleasure to speak to.
March 17, 2026
Unprompted review
Reply from Now Pet
Hello Julie, thank you for taking the time to leave us your feedback.
First Class Service
Spoke to elliot about renewing my policy and he was so helpful and found me a policy that was comparable to my original policy but with a better premium. First class service
March 16, 2026
Unprompted review
Reply from Now Pet
Hello Lynne, thank you for taking the time to share your experience with us.
Great customer service
Very helpful and easy to talk to - made claims process very straightforward
March 13, 2026
Unprompted review
Reply from Now Pet
Hello David, thank you for taking the time to leave us a review.
Conrad is a very helpful chap.
Really helpful sales rep- thanks Conrad for your help and getting our policy down.
March 13, 2026
Unprompted review
Reply from Now Pet
Hello Tish, thank you for taking the time to leave us your feedback.
Policy Renewal
I discussed my upcoming renewal with Conrad. He was very helpful and informative. Great customer service. Thank you
March 13, 2026
Unprompted review
Reply from Now Pet
Hello Shannon, thank you for taking the time to leave us your feedback.
Great advice and help fron George today
March 12, 2026
Unprompted review
Reply from Now Pet
Thank you for leaving us your feedback.
Professional Service
Conrad was able to assist me with an issue I had with renewal costs. He gave me a full explanation of why there was an increase but also helped me by being able to give me a discount so that I could stay with NOW Pet Insurance. I highly recommend Conrad as he gave me a professional service.
March 11, 2026
Unprompted review
Reply from Now Pet
Hello Elaine, thank you for taking the time to share your experience with us.
Despite not being happy with the price…
Despite not being happy with the price almost doubling due to an operation and x-rays what can you do nobody else will cover you. Increased the cover but you do not get the higher cover for the pre-existing issue.
However customer service was very good and very efficient. I am only giving 5 stars for customer service not the price!
March 11, 2026
Unprompted review
Reply from Now Pet
Hello Wendy, thank you for taking the time to leave us your feedback.
Good service very polite would recommend
Good service very polite would recommend
March 11, 2026
Unprompted review
Reply from Now Pet
Hello Raymond, thank you for taking the time to leave us a review.
Nancy was excellent
Nancy was excellent, professional, courteous and answered everything I needed without any attempted upsell. Thank you Nancy, you’re a credit to the company!
March 6, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us your feedback.
Good customer service
I received a renewal quote and phoned to check my options to increase the level of cover. Rebecca was really helpful and explained things clearly and I went ahead with a higher level of cover. Fortunately I haven't had to claim on this insurance so I can't comment on the claims process.
March 10, 2026
Unprompted review
Reply from Now Pet
Hello Liz, thank you for taking the time to share your experience with us.
Informative and quick responses on the…
Informative and quick responses on the live chat, thank you
March 10, 2026
Unprompted review
Reply from Now Pet
Hi Sue, thank you for leaving us a review.
Very helpful although the answer to my…
Very helpful although the answer to my question was favourable
March 10, 2026
Unprompted review
Reply from Now Pet
Hello Stephen, thank you for leaving us a review.
So far so good with this pet insurance…
So far so good with this pet insurance company. Good policy cover, no quibble claim processed and always keen to keep their policy costs competitive.
March 9, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us your feedback, We appreciate your kind comments.
Fast and comprehensive response via…
Fast and comprehensive response via email which is politely written and sympathetic to my pet’s condition. Haven’t actually submitted a claim yet so I can’t comment on that.
March 9, 2026
Unprompted review
Reply from Now Pet
Hello Tim, thank you for taking the time to share your experience with us.
Nancy friendly
Nancy friendly, but slow down. Lots of information, which was a bit overwhelming because of speed of delivery.
March 6, 2026
Unprompted review
Reply from Now Pet
Hello Kira, thank you for taking the time to leave us a review.
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