My sales contact Dee was very helpful. However now that I have it’s been politely suggested to call someone else. Who? There is no communication, the documentation is pathetic and in some cases jus... See more
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Review summary
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I bought a silver arrow n+bike a couple of years ago. I was super excited for the bike to arrive. I'm afraid to say it's been riddled with issues. Only one of the charging sockets works and the batter... See more
Still waiting for my bike. Customer service isn’t good at all. Poor communication and excuses when they do get back
I ordered a City bike and some accessories. The bike came after one month, but it’s been two months now and still haven’t received all the accessories I ordered. I have called numerous times to find... See more
2.6
Poor
230 reviews
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Hasn’t replied to negative reviews
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Subtle but powerful
The bike arrived more quickly than expected (in 2022). It is a high quality bike that's a pleasure to ride. Newer versions seem to include the integrated LCD screen which is the only thing that was missing from mine. Looks sleek and is relatively quiet.
May 3, 2022
Unprompted review
Reply from n+ Bikes
Thanks for taking the time to submit your feedback Mike, we really appreciate it!
Great Service and Product
The sales process was smooth and even though during the pandemic, I always received an update. The bike came almost fully assembled. The Team were very responsive when I had any query.
February 19, 2023
Unprompted review
Reply from n+ Bikes
Thank you for your feedback Bill!
Mechanical issues upon receiving bike
Mechanical issues upon receiving bike. Took to local cycle store and repairs were reimbursed. Expected more from Mercedes branded product. N+ came through in the end. Bike was off the road for about 2 months….
January 20, 2023
Unprompted review
Reply from n+ Bikes
Hi, thank you so much for taking the time to submit your review. We apologise that our product didn't arrive fit for your purpose. We will pass this feedback onto our teams. Thank you
Prompt respond and earlier than…
Prompt respond and earlier than scheduled delivery with product nicely packed. Easy assemble guide included.
May 26, 2022
Unprompted review
Reply from n+ Bikes
Thank you for your feedback Yap! We are glad you loved the service you received. Thank you
No customer service.
No customer service.
I received my e-bike, but directly after assembly found two technical problems concerning front disc brake and speed indicator (Goes up and down) / no continuous e-support. Directly mailed Sales. No response.
Thereafter mailed Support. No response.
Now I turned to the Warranty section. Hopefully I now Will response, moreover a solution to my problems. I very much like to Exchange the bike with a new one, so I can truly enjoy my Formula E merc bike
February 8, 2023
Unprompted review
Reply from n+ Bikes
Hi Erwin, thank you for taking the time to submit your feedback. We are currently working through a peak period and apologise for the delay you have experienced. I have escalated this to our support team to have this sorted for you as soon as possible. Thank you
No response from customer service or order department
I have put in an order for 2 formula teams bikes and one is on order by my company. In EU, you shall not invoice VAT and have requested correction. No response.
I have order the 2021 Citybike and have requested to order an extra battery and asked if the new accessory battery fits, 10ah. No response.
We have asked when the cycles can be expected to arrive. No response.
Without answers, our trust has totally disappeared and the orders will be cancelled after this week if no reply has come. I don't understand how Mercedes can be connected to this?
February 13, 2023
Unprompted review
Reply from n+ Bikes
Hi Peter, thank you for taking the time to submit your feedback, we will pass this onto the appropriate teams. We apologise that our service didn't meet your expectations, and apologise for the delays you have experienced. We would like to follow up on this for you, can you please email concierge@nplusbikes.com with your order number? Thank you.
Terrible company no customer service
##update - stil no response from nplus, now with my card company to resolve. And all of a sudden positive reviews appear on this site from during the pandemic and for bikes that have not been available for 12 months???? ## Terrible company no customer service. Purchased a formula e team bike, came after 3 days. Assembled the bike took for a test ride and made a horrible noise over every bump in the road. All the cables running inside the frame rattling. Would not expect this from a £500 bike. Emailed and Facebook messaged customer services, got fobbed off with how busy they are. Have been in contact with splitit who did the 0% finance offer. Will be sending bike back. Really poor stay away. Also not sure where all the positive reviews on their website come from as there is no option to leave a review.
February 10, 2023
Unprompted review
Reply from n+ Bikes
Hi Gary, we are sorry that our service has not met your expectation. Our team are working through requests as fast as possible and we sincerely apologise for the delays you have experienced. We appreciate you taking the time to submit your feedback, we have escalated this to our team. In regards to website reviews, all orders receive the request for feedback on our website after their order has been delivered. Thank you
N+bikes state on their web site…
N+bikes state on their web site servicing in Australia is done by Will Ride E-Bike Specialists. This is totally untrue , they have no connection to them at all. False Advertising by N+Bikes. Terrible service, in fact no service at all.
Since this review, I did receive communication from N+ stating they will amend their web site, and provided more information I required (although not entirely satisfactory at least they are communicating) I will remove this review once they carry out the amendment. Oh the power of social media :)
February 7, 2023
Unprompted review
Reply from n+ Bikes
Hi, thank you for taking the time to submit this feedback. We will reach out to Will Ride E-Bike Specialists and update our website accordingly. We are sorry our service did not meet your expectations, we would love for you to email us at concierge@nplusbikes.com so we can follow up on your experience. Thank you
SCAM COMPANY !!!
SCAM COMPANY !!!
UPDATE February 09 - 2023 This Bikes are fake and getting produced in Taiwan by Mexller in bad quality
NO MERCEDES AMG PRODUCT QUALITY AND SERVICE !
S C A M ! ! !
The company N PLUS HOLDINGS PTY LTD ABN 23618127021 who dealing as N+ Bikes is listed in Australia as company doing Plumbing, heating, air-conditioning . The company address in Australia is very small building with no company letters on the building . As that big official global supplier of Mercedes AMG licensed Bikes is this a total different view and information on your company ! All the info on your N+ Bikes business internet pages are fake and scam !
I received a 2022 Championship Edition eBike in bad quality - electronic engine not working . Request 15 times by email just in getting in a circle of promising to escalade to the support team . They don't take care and only playing on time to escalade the money out of your pocket .
February 03 - 2023
Update , again you scam your customers . You know very well what you are doing and you know all the reviews in same concern you receive . Allways the same answer from N+ Bikes , that you will take care . But you don't take care . AGAIN YOU SCAM YOUR CUSTOMERS !
December 28, 2022
Unprompted review
Reply from n+ Bikes
Hi, I can see that our team have been in contact with you today regarding your order. We can assure you we are not a fake or scam website. We sincerely apologise for the delay while we work through this peak period, our team are working through all queries as fast as they can. We appreciate and thank you for sending through your feedback on our service and have passed it onto the relevant team. Thank you
No response and I have been left with a…
No response and I have been left with a faulty unusable bike since the 25th of January.
I have contacted on social media, sent so many emails and no one is getting back to me, even my last trust pilot review has been replied to and disregarded still!
I don't understand how this service is affiliated to Mercedes!
I'm shocked
January 25, 2023
Unprompted review
Reply from n+ Bikes
Hi Hydar, our team is working as hard as they can to get back to all our customers as soon as we possibly can. We thank you for your patience and sincerely apologise for the delay. I can see our team has reached out to you today to try and resolve this for you. Thank you
bike delivered incomplete and faulty
- bike delivered incomplete
- bike was faulty
I had to repeatedly email and chase them up. Really got fed up with the bike and the support. Sent bike back. I had to send them repeated emails again before I got a refund.
definitely not recommended
January 25, 2023
Unprompted review
Reply from n+ Bikes
Hi Brian, we appreciate you taking the time to submit this feedback, I will pass it onto our team and we apologise that our service did not meet your expectations. I can see your refund has been actioned however if we can assist you with anything further, please respond via return email to your last correspondence with us. Thank you
I just brought a Silver Arrow Sports…
I just brought a Silver Arrow Sports form US and ship to Canada, but the motor does not work, so I try to reach out the customer services and already 48hrs. with no response, same with the sales as well, they don't have phone to reach, it only can be reach by email which is not acceptable with brand of Mercedes :(
January 11, 2023
Unprompted review
Reply from n+ Bikes
Hi Rony, we apologise that our service did not meet your expectations and I will feed this back to our team. I can see since this review you have had your query addressed by our support team. If you still require any further assistance, please reach out to our support team by contacting support@nplusbikes.com or replying to your last correspondence with them. Thank you
Poor after-sales, bike didn't arrive
I purchased a bike and paid it in full, but after a month there is still no update regarding the delivery. I sent a dozen of emails to the company and still no response of any sort.
January 4, 2023
Unprompted review
Reply from n+ Bikes
Hi, thank you for reaching out. As we cannot see your details on Trustpilot we ask if you can please send an email to concierge@nplusbikes.com and we can follow this one up for you. Thank you
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