n+ Bikes Reviews 

The whole experience was very bad.
I was really happy to buy this bike and thought i will get a high quality product.
It isn´t a high quality product.
It arrived with scratsches and small damages. Ok maybe the shipment company but the only thing they do is to send me paint and the worst thing a sticker. I should use a sticker to hide scratches on a offered 5500€ E-Bike!!?? I thougt this was kidding but this was the only offer they made. The next thing was a missing/wrong Part it tooks 2 Weeks to get the right part. Thy also send me the wrong Charger i´m from Germany. The Replacement Charger was a very Cheap chinese Modell with lower power. At this Point i was really pissed on and want to send it back. But no more respond on my Mails. This is not serious!! Don´t buy this bike. Yes it looks nice but it´s maybe a cheaper Chines Bike with nice Color and a terrible costumers suppot.

The customer service I received from Danny was outstanding! When I ordered the bike he let me know a realistic delivery time and kept me updated often. After receiving it and enjoying it for a while, I had a problem with the electronic switch. Danny didn’t hesitate and told me a new bike was on the way! Would highly recommend.

Company needs a transparent timeline. For example with Amazon you know when product will arrive.
I wonder if paying full amount up front is a mistake. Perhaps they expedite partial paid orders.
Wondering what timeline experience people have from order to receiving bike.

I found the service Claire gave me amazing. Just ordered the bike 4 days ago, so are waiting for it to arrive. Hopefully within the 2 weeks as we were told. Other staff member (I spoke to 3) really didn't seem to know or be able to help us order the bike but Claire went above and beyond to help. I'll put more of a reviews when our bike arrives!

terrible. paid too much. ordered 2nd battery that never showed up. asked for a call back since december. nothing. bike still does not work. terrible customer service.

william

I did not receive my bike it was guaranteed to be delivered in two weeks an I was told it was delayed it has now been 2 months an still not received my bike so then I contacted customer support for a explanation an they couldn’t offer me an reimbursement or anything after paying for it so then Brook from customer support then behind my back refunded me the full amount after I stated clearly I still wanted the bike an no refund this is the worst company I’ve ever dealt with I highly recommend do not order anything from them

Could not have been more helpful. Great bike, great service, great people.

I’ve just got my N+ Mecedes AMG F1 V13 limited edition which is one of a kind design on frame, handle bar & paint job. It took a little while to received it but it’s worth the wait no regrets. The customer support is very knowlegeable to make sure the bike fits you well. After a couple of rides now I found it very aggressive, smooth to ride & built to last. I’m very happy with this bike & would highly recommend it❤️🚴‍♀️!

The n+ Mercedes Bike is fabulously designed. I love it, but what i love most is the service i got. I was visited by their technical staff to my home, and the tune up, overview of how the bike works just made me more appreciative of my purchase. I can’t wait for spring to arrive, so i can make use of my bike on the roads.

This is a good commuter bike with the exception of three things. No water bottle mount. Handlebar is such that attaching a light is possible but difficult. The seat stem diameter virtually eliminates the ability to add a seat bag or a stem rear light. The brakes are good. The shifting system is fantastic. The range is about 35 miles. The bike is pricey but the company stands behind the product and is responsive to all inquires.

Bike fine but came with no assembly instructions
Was missing the wheel magnet so motor would not engage
Otherwise pleased with product
Does what it says it will

4 Weeks on N+ still can't even answer basic questions, when i ask to raise a formal complaint, then they are super quick to collect for return. Just looking at Trustpilot it is clear they are useless and they quickly delete negative Facebook and Instragram posts, so no one knows how bad they are.

FEEDBACK
1. The Silver Arrow Sport - instructions are poor and the video is not entirely
accurate.
CONCERNS
1. Bike came with an EU 2 PIN power block
2. Is this a UK spec and UK-legal bike
3. Time is taken to get support responses
4. Two charge ports (seat post and top frame), what is the top frame one for?
5. Seat post power light is permanently lit green, is that normal?
6. The pictures and video show carbon rear hangers, but the actual bike does
not.
7. My nearest service centre is Birmingham over 250 miles away.
A few more concerns to add to the list. [30/01/23]
8. The reflectors provided do not even fit the bike, they are a legal req;
9. Bike is EU setup, the brake levers on opposite sides are very confusing;
10. Green power button appears to have two settings, always green, then
recessed green when pressed
11. The setup required a bike technician 1.5hrs to tweak the brakes (travel was
excessive), the front wheel brake cylinder was touching, had to use another
Allen key to loosen, and reposition.
12. No instructions on how to remove the battery to charge, instead whilst on the
bike.
Latest issues to add to the list. [01/02/23]
13. So after a FULL charge the bike achieved barely 12 miles range (nowhere
near the 75 miles quoted for no doubt ideal scenarios), picture attached;
14. Error Code 26 has appeared, manual says it is low voltage, I still had two then
1 power bar left, does this mean a % of the battery is unusable
15. My second full charge has taken a total of 7 hrs, not the 3.5 hrs stated.
16. The carbon fibre sections are missing, see the website snips below)
17. Supposed UK service centre Birmingham has no clue they service bikes

The bike is ok. I bought the mudguards specifically because I presumed that they would be custom made for the Formula E Bike - one stay is way too long.
Support keeps wanting photos and said I should swap the front stay to the rear. Still has the same problem.

Now I am being ghosted by support in our string of email correspondence.

Rides great, looks awesome.

The bike is beautiful!! Assembly was easy enough and it is truly a trill to ride. I did have to take it to my local bike shop technician to iron out the rubbing/squealing front brake and pedals.

Given the price of the championship edition bike I became nervous after seeing many negative reviews so was pretty worried about any potential issues I might encounter.

I am happy to report I’ve had a very positive experience in all of my interactions with customer service. Over a 4 month span I faced two issues with the physical bicycle and reached out several times between simply asking additional questions. The reps who emailed me back were very responsive. The remedies provided from replacement to explanations and additional information regarding questions was great. These exchanges occurred thru 3 different reps. I was just easy. I love the bike and I’ve been really happy overall.

I can certainly understand potential delays with response time post-pandemic given staff shortages around the globe. I hope those with a negative experience are able to reach more positive resolution to issues as they enjoy their bike.

Awesome bike, doesn’t look like a typical e-bike and isn’t a typical e-bike. You still need to pedal to activate power.

My n+ Bike is the best (and most expensive) Bike that I’ve ever owned. I have a Specialized (Road Bike), Trek and Cannondale (Gravel Bikes) and a Bianchi (Mountain Bike). It’s lightweight, well-built, and absolutely beautiful. The Company was very responsive to my needs and concerns, although I thought they could do a better job of explaining that crank, brakes, shifters are Not Included. Overall, I couldn’t be happier with purchasing this Bike.

MB - superb engineering translates well to this performance bike, you’ll know the meaning of quality and one with the bike.

Dealt with a very responsive rep when making the initial purchase of a silver arrow sport. Bike arrived with a bent front wheel, but n+ did a good job expediting repair with the local service company. I'm in Canada. Getting fenders was a little slow and came with no instructions and the hardware loose in the box. Had to take the bike to a local shop for the install as it requires removal of the rear wheel and re-tensioning of the belt. Again, no manual or instructions so had to get pros to do it.
Happy with bike overall. Rides well, the Enviolo system with the belt drive is really nice. I would say that the electronic control of the motor could use some improvements (speed limiter is too abrupt, and torque sensor is too slow to engage the motor) but you get used to it.
I use this bike for my daily commute and frequently tow a Burlee stroller behind with my kid, and it really makes the ride easier given the hills I need to navigate.
Kind of wish I had waited to get the current model, but am happy regardless.