n+ Bikes Reviews 

My shining star, Brooke saved the day for me with exceptional customer service over weeks, tenacity in making sure I was taken care of and my bike was back to tip top shape (as expected from Mercedes) as it was damaged during shipping. Kudos to Brooke!! I love my Champion edition bike and its performance is AMG level.

I’m not sure what site I visited before purchasing my Mercedes Silver Arrow but the reviews I read were predominantly positive so I’m surprised at the reviews I’ve read here.
I hope my experience is not unique as it’s been 100% plain sailing. Ordered the bike early March 2023, after checking with sale’s regarding size as I’m 5’ 8”. I was asked for inside leg measurements and was advised Small was the size for me. Two weeks later bike arrived, very simple to put together as I had already watched the instruction video. I must admit my initial ride was odd as I was expecting a ‘boost’ so I emailed the support team who explained how the power worked. Wow, I love the bike, as an ex cyclist I found the ride great, the more I worked the smoother I travelled. I contacted support 3 or 4 times on various queries and in particular to understand how the 2 batteries worked and how best to charge as the socket underneath the saddle was difficult to get to. I now just use the one under the crossbar. I always received a prompt and clear response from Ola. I live in South Australia so my review is of the Australian service. I do hope that my experience continues to be positive and the bike does not fail me as it has with other users 🙏

I would appreciate the patience of Ms. Melissa who really took her time to answer all our queries without any hesitation. Thank once again & all the best

Horrible customer service. The Silver Arrows ebike I purchased back in May 2022, worked for about 3-4 months began to malfunction...it's been with the mechanic for 4 months now, even he's frustrated with the company. He wants me to pick up the bike without fixing it.
PS: I now have the bike in my possession for over a week, have tried to contact the company about shipping the bike back but won't respond to requests for a shipping label.

On 20230417, for the 3rd time, I requested to cancel my order, the team answers me that they will do it, and start the refund process, but no response since then after a full 5-day business day, just after the response, send a feedback email, maybe they thought after the response I will give them 5 stars.

BEWARE! I'm really fearful I've been scammed by this company. I spent $5500 and received a bike that was dead on arrival - even the power cord was for another country. They admitted it was faulty and offered to swap it for a new bike. They then contacted me and claim that I scratched and dented the bike - which is impossible because i never even got to ride it. They are now saying I have to pay $1400 before they will send me another bike. I don't think this is legal. Just to add salt to the wound I purchased this bike as a birthday present to myself. They mucked me around so much with delivery that I lost 3 days pay. I hope I am wrong about this company but so far it's been one nightmare after another. My bank is going to try to get my money back.

I ordered 2 Sport Plus bikes on their "immediate delivery" advertisement on Feb of 2023. It is now middle of April and the company is completely ghosting me. They tell you that here are the Fedex ship labels but of course after contacting Fedex they said the labels may have been printed but no call for pick up on those labels were ever made. This is the start of the lies from this company. I think they must be having huge issues and I would not recommend sending them any money. My $7500.00 has been out there going on 3 months. I think they must be going into financial trouble. Beware. Do not send them money in advance of seeing your bike.

Easy to purchase online and the ability to pay by instalments at no extra cost is appreciated, especially given the cost of the bikes. However, the promised delivery time was wildly optimistic and, like others, left me wondering if I'd been ever get my bike. However, it did finally arrive although I had to follow up with the company. The amount of effort to put together the bike after delivery is a bit rich, though, again given the high price of the product.
After-sales service has been adequate after an EU plug was sent to me with a replacement AU lead quickly dispatched after I reported this.

I ordered a bike (order 8711) with full payment from January. No clearence for delivery untill now. Respond very slow. Last email I replied directly in few minutes, but no response again. I ask for phone number to talk directly, left unanswered. I only want my money back!

UPDATE: After one month from initial review and some replies, still no progress. I dont expect to get my bike anymore. It has been too long. Please send back my money. With good intention, sending back my money should be simple and fast.

The support for my problem came quickly and I was helped a lot

DO NOT BUY THIS BIKE !! The n+ is a really crappy bike - very poor "ride" experience, it is uncomfortable to ride, the display doesn't work very well, the tires are super cheap, the seat is uncomfortable. THE PRICE IS OUTRAGEOUS for the bike you get. These guys sent me two bikes when I ordered one and it took two months of me badgering them to get them to send me the paperwork so I could return it. Buy another reputable brand - you'll be way happier.

Ordered over 2 weeks ago and have heard nothing from the company.
Emailed support for an updated on the order and no replay.
Rang support and the representative said they couldn't help and that I would be contacted. I haven't.
UPDATE:
Got an email after leaving this and another review on FB. Apparently my bike failed a QC test before shipping and N+ are organizing a bike to be shipped form German or "another arrangement".

NEVER BUY FROM N-PLUSBIKES!

I have repeatedly tried to contact N-Plusbikes as they have not refunded me as promised, nor have they responded to my last two emails. My patience has run out, and I will take further action.

A brief overview of my experience with buying a bike from them:
On January 24th, I ordered a Silver Arrow bike as I had read that N-Plusbikes had a service partner in Denmark. Shortly after ordering, I became aware that this was not true, and that repairs could not be made in Denmark. The fact that they advertise a service that does not exist is deeply problematic and unfortunately speaks to the very poor service they provide!

On February 5th, a colleague named Brooke promised me a refund on the bike as it was further reduced in price just days after I purchased it.

On February 8th, another colleague named Claire mistakenly replied to a completely different customer.

On February 22nd, Elisabeth wrote to me stating that they would not refund the difference after all.

On February 25th, I replied to support stating that it is beyond criticism and disrespectful to their customers that they provide such poor service and price-adjust from -25% to -40% on an already reduced item.

In March, yet another colleague named Callum stated that they would refund the difference within 14 days. It is now February 27th, and I have not received my money back. I have also not received a response to my emails on March 16th and March 22nd, where I requested my refund.

It is deeply unprofessional, and I will do my best to warn other customers against doing business with N-Plusbikes in the future!

Sincerely, Per Rovelt

Great service from the team. Especially Alex.

Was hesitant to purchase due to other bad reviews. But so far, very good service.

My Mercedes Benz bike had an issue and they repaired it very quickly. I have been to their headquarters in Perth, they are nice and honest people, just maybe a bit overwhelmed with the many orders they are receiving lately. Definitely NOT a scam company. Just be patient and your bike will arrive, or they will refund you if it doesn't.

I picked up my Large Silver Arrows Sport from N+ Bikes office in Perth, Australia this morning and was pleasantly greeted by of their staff. They expertly gave me a rundown of what I needed to know and politely saw my off. So glad they assembled it for me as its a very smooth ride from the get go. No kinks, weird sounds or anything like that.

It's a beautiful bike, heavy but stealth in nature. So glad I went for the Sport model, as that extra boost comes in handy. The max speed I reached was 39 km/hr albeit for a few seconds. You really need to keep pedalling to sustain it and my fitness levels are far from ideal.

To be honest, I struggled to get home though as it was a 40km ride that took just under 2hours. I ended up with a numb butt, blistered thumb using the Enviro CVS while going up hills and sore shoulders from having to lean too far forward in order to reach the handle bars. I did stop frequently to relax and enjoy the riverviews. I plan on biking it to work so am relieved that that trip is half the distance.

The first things I will change out are the seat, handle bar grips and pedals as they are not comfy for longer rides. I will also look into getting a stem riser which should make it a perfect ride for me afterwards.

All in all its a great bike at a great price. Customer support and communication have been great and while I hear a lot of others complaining, you could see a hard working team working on coordinating the influx of order. If anyone else out there is still considering, go for it or if you're still waiting, hang tight, as it's definitely worth the wait.

As an owner of two Mercedes Benz cars I was quite excited about owning a Mercedes Benz ebike given the quality of my vehicles. I guess its just an unspoken expectation that anything carrying that symbol will have amazing engineering. Unfortunately it's just not there. Having ridden and raced both mountain and road bikes for many years I know the parts and components that are of the highest quality and this ebike most definitely doesn't have them. After watching a inline video on the rear hub assembly I find this a very clever design but that's as far as it goes. In frame batteries are now a pretty common thing in most big brand bikes as is mid drive units. The Tectro brakes are as cheap as they come in the world of bicycle stopping power and they perform as such. It also sports a set of very cheap aluminium rims. Having ridden other major brand ebikes I find the power delivery underwhelming also. The gearing doesn't go low enough to tackle really steep inclines and it runs out of torque anyway. All the gear, electronic and brake cables are poorly routed and are far too long and rub on the frame meaning after a few short rides they are rubbing the finish off the frame. The concept is great but unfortunately the whole thing as a product I feel isn't worthy of the Mercedes Benz name. It's actually a little embarrassing for the brand.

Ordered a bike and asked when it would be dispatched they said 2 weeks.

Three weeks later and nothing I've emailed on a daily basis and no reply I want my money back the reviews I've seen in trustpilot and the owners club on Facebook are shocking.

I'm honestly starting to think this is a scam company do not order a bike from them

Company sucks. They don't answer emails. Took forever to get my bike now they won't give me the information to open the codes. Not to mention I had emailed them to change my bike too a med and they sent a large.

My son ordered this bike and then decided to return it ( did not like the way it rode) . They agreed to a refund and sent him a box and Fedex shipping label. I personally dropped the box off in perfect condition to Fedex. Apex 2 weeks later the Bike showed back up to his place in two different boxes and slightly damaged. He emailed, Texted and called the company and eventually got a hold of Danny who said to ship the Bike Back again and he would forward a shipping label. # weeks of calls, text's and emails and no Shipping label. No Return calls, Text's and emails only way we are 48 to 72 Hours behind. Yesterday I finally got hold of an agent who would only tell me the staff is busy unloading a new container of bikes and someone will call you. Worst customer service I have seen in a long time.