NP Works Ltd  Reviews 166

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Neil and his team are amazing. They weren’t able to fix the problem the first time but came up with a temporary solution to allow me to have hot water before coming back to fix the boiler permanently... See more

Rated 5 out of 5 stars

Can't recommend them enough - helpful, thorough, patient, and effecient. Booked in for a boiler maintenance as it hadn't been checked for a few years, Nil was fantastic. He took the time to expla... See more

Rated 5 out of 5 stars

We had a serious issue with our drain pipe from our shower, this resulted in water going down the plug hole to then being pressured back out of the plug hole at random moments, and over flowing our sh... See more

Company replied

Rated 5 out of 5 stars

I had a great experience today with the plumbers from NP Works. They came to replace two taps (one kitchen and one bathroom) and did a very professional, fast and thorough job. They involved me in... See more

Company details

  1. Plumber
  2. Handyman
  3. Heating Contractor
  4. Boiler and Heating Service
  5. Painting
  6. Property Maintenance

Written by the company

NP Works Ltd, led by Nil, stands as a prominent player in the heating, plumbing, and maintenance industry. With a rich 15-year history in the field, Nil's journey includes valuable experience as a Maintenance Manager for various reputable companies. Drawing from this expertise, Nil has embarked on a new venture with NP Works Ltd, determined to offer customers a superior standard of service. Working closely with Nil is Sean, an adept professional skilled in maintenance, painting, and decorating. Together, they form a dynamic team dedicated to executing every project with the utmost precision and care. The cornerstone of NP Works Ltd's ethos is customer satisfaction, and their unwavering commitment is to ensure each customer's contentment with the services they provide. Check out our Facebook,Checkatrade,Yell and google for photography and reviews


Contact info

4.9

Excellent

TrustScore 5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nil and Sean did a excellent job with…

Nil and Sean did a excellent job with relocating a new boiler. The work involved re-routing gas line and fitting a new flue. As a construction industry professional myself, I recognise the skill and professionalism that NP Works provided. They explained each step of the installation process and how to use the smart programmer and app. I would certainly use them again.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly and prompt

Very friendly and prompt, honest service. I was given advice on other issues in my (tenanted) property that I wasn't even aware of and how to deal with them!

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Stop scrolling - NP Works were great!

Stop scrolling. NP Works provided outstanding service! They were prompt, professional, and fixed the issue quickly. The work was high-quality, and the pricing was fair. Highly recommend!

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Washing Machine plumbing

It wasn't a straight forward job, and the original installers wouldn't do it. Nil and Sean came round on the same day of asking, were very polite, very good with communication, and ultimately did a great job. They also left the place really tidy. I won't hesitate to use them again and would definitely recommend them to anyone.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Best plumbers

The guys are so lovely, easy to deal with & great at communicating & explaining everything. They work so hard to get the job done even when they come across obstacles. Really pleased with the job (installing a washing machine in our hallway cupboard). Thank you so much!

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommended

Great service from Nilesh and his colleague. We had a leak from underneath our bath, which had come through the ceiling, and they did a brilliant job at identifying the problem and fixing it efficiently and very professionally. Excellent communication and advice which we really appreciated. We would highly recommended the company to others.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Nil and Sean did a top job with our office fit out. They tackled everything we threw their way and the final result is excellent. Not only did they do a great job but they also advised us on a number of areas where we were clearly out of our depth and made sure that everything was done for a fair price.

Communication was excellent throughout and nothing was too much trouble. All of their work was clean and tidy, plus they have a network of other people to call on which helped us out loads. I cannot recommend them more highly.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

The plumbers my landlord sent out were excellent. They knew what they were doing and got the job done efficiently, and were very professional. Highly recommend their services!

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Refurbished bathroom

Nil and Sean refurbished a bathroom for us. Great service all the way through - helping me plan it out, giving me pragmatic solutions to problems, and being great to work with throughout the project. I could trust them to do great work and I was very happy with the result. This is the third project they have done for me, and will definitely use them again in future and would recommend them highly to anyone else.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

I cannot recommend this company enough

I cannot recommend this company enough. Called me back out of hours, understood that I was a bit worried and so came first thing the next day. They could have ordered a broken part, taken the money with a potential no resolution but instead they helped and advised me on the best course and what would be beneficial to me. Will 100% be using them again - what a brilliant find.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Clear upfront costs, prompt response and arrival. Very professional with quality parts. Highly recommend

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Adapting bathroom for disabled user

I found NP plumbing through an online recommendation - I am so pleased I did: Neil and his assistant Sean did a wonderful job installing a sink, replacing a shower with a bath, hanging a sliding door etc. Most significant were the efforts they made to ensure everything would be accessible for me as a wheelchair user. I particularly love the way they made modifications that are stylish rather, a reminder that bathrooms modified for the disabled do not always need to look orthopaedic: for instance they adapted the panel on the side of the bath so that I can grip it at any position along the length of the bath. Not only is this practical, it looks great. The end result is a beautiful bathroom that suits my needs, and all the time Nil and Sean were cheerful and easy to have in the house. This was a very satisfactory experience with an excellent outcome.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Water leak

NP Works came out to fix a mysterious water leak on Friday evening. They were extremely thorough and professional and did a fantastic job. No more leak! I wouldn't hesitate to use them again or recommend them to others

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend A+++

Would highly recommend, plumbers helped us replace kitchen tap with Brita 3 way tap and fixed showerbase mastic.
Arrived on time, completed work within suggested time slot (2hrs) and was tidy. Was also given advice on how to use and maintain the tap/mastic going forward.
Very happy with results, charged good rate and service was excellent.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Gas leak investigation and repair

NP Works were incredibly responsive and arrived at our flat within hours recognising that no heating or cooking was possible until the gas leak had been dealt with and gas restored to the flat. They investigated and fixed th issue in one visit. He explained everything he planned to do and what he completed very thoroughly.

Its the first time we have used NP Works but they are first on my list if we need help in future.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service; good communication; arrived as promised and excellent feedback. Thoroughly recommended. Thank you Nil at NP Works.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Np Works Ltd - washing machine installation.

I had a new washing machine delivered that should have been installed by that company. They said they couldn't do it as a hole needed to made for the hoses in adjacent side panel. I contacted Np Works Ltd and they came out at the end of same day. Excellent experience as they managed to install the washing machine without making a hole! Tested the machine & fixed longer hoses so it would be easier to get out for cleaning/ maintenance/ future repairs. I felt they went out of their way to help me out of a sticky situation! Would definately recommend & use this company again. Tania Z

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Efficient and amiable technician who just made the whole thing seemless. Will definitely use again

December 12, 2023
Unprompted review
NP Works Ltd  logo

Reply from NP Works Ltd

We sincerely appreciate your time and effort in sharing your thoughts about our company. Customer feedback is invaluable to us as it serves as a driving force for enhancing our services.

Warm regards,

NP Works Ltd

Rated 5 out of 5 stars

Friendly, professional and thorough

Neil was recommended to me from a friend, and he lived up to the recommendation. He was friendly, professional and thorough with my job, and managed to start sooner than originally planned too. Also he was happy to talk through some other future projects in detail to give his opinions on the most effective and cost efficient approach.

December 7, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look