Nugo 

Excellent customer service from order to delivery,

Nugo attempted delivery four times and each time they rang me when they were just about on my doorstep despite me asking when I initially ordered my fridge to be given 24 hours notice of delivery so I could make sure somebody was there to take delivery. After the fourth attempt they finally contacted me to arrange a delivery day, very simple and should have done that from the start. My fridge was finally delivered 10 days after original delivery date. Working in Logistics myself I expected a lot better.

Happy with the service overall. However, nugo needs to call and arrange a date with the customer or have a manage delivery portal online to make it convenient

Can't recommend this company enough, I was dealing with Andrea and she went out of her way to help, excellent communication and instructed delivery driver to hold on to package until a day that suited me to be at home to receive it, I highly recommend anyone who has any large items to be delivered to strongly consider using them, and if you are lucky enough to have Andrea helping you, then I have no doubt that the experience will be a stress free one. 👌🏻

I ordered a table and chairs from jysk usually orders came in one go from one company they used to work with and they were amazing! Today I get an email saying delivery is today and my delivery is in two parts! One phone call back despite ringing all day to rearrange delivery as I’m working today and have to say jysk not so eager to solve it either I personally won’t be ordering online form jsyk again absolutely useless service! I wouldn’t go with any company who has nugo they don’t answer the phone and they lie and say they will solve and call you back! I have already documented to jsyk if anything is left outside damaged I won’t be accepting it and for 50 euro this is a disgraceful service! I will be expecting the fee returned for this farce!

Let me describe my experience: ordered a table with a delivery fee of €50.

Monday: get a text saying it's due for delivery the next day.

Tuesday: no sign of the delivery, no calls or texts

Wednesday: no sigh again, so I call and they tell me it'll be delivered on Thursday, no explanation offered for why it didn't come before. I'm not at home Thursday, so I ask to reschedule for Friday. They say maybe because "they deliver when they're in the area"
I get a call back later saying it's scheduled for Friday

Thursday: I get a text saying it's out for delivery... again I call to say I'm not available, and to deliver Friday. No problem they say

Friday: no sign of the delivery, no contact. I call, they say it's out for delivery. Never comes.

I'm at a loss for words... complete waste of my time.

We were delighted with the service we received from Nügo.
Caroline in the office was so helpful and efficient to deal with, and kindly organised very prompt delivery of our furniture.
Claudio who delivered the furniture was very efficient. He called to say when he would be with us and arrived on time and was very professional and helpful.
Thank you both very much.

I contacted this company regarding a delivery of a tv i spoke to Andrea who was so helpful i had no tv for a few days and Andrea was an amazing help she could not do more a great person to have in your company 😀

Terrible. Placed my order on Wednesday evening with expected delivery in 3 - 8 days. I expected delivery Monday at earliest. I received an email the next day saying they were organising my order and I would receive a call to arrange delivery or if not in you can call the number in the mail to reschedule, no problem. The mail was factually incorrect.
I received a text at 6:30am the next morning telling me delivery on its way. I tried calling and texting the number to reschedule no response. Then I received messages from the driver saying I must be there to accept the order, I was not. Or arrange to have it delivered elsewhere. It was furniture, so having it delivered elsewhere defeats the purpose. I asked them to deliver to Jysk in Sandyford, they would not. I was not there and had to drive 3 hours to be there for the delivery. I was afraid it would be left on the side of the street. I will never order from any company that uses Nügo Junction ever again. Unless you are always at home, avoid as there is no ability to reschedule.

Such a positive experience with the customer service team. I was late ordering a bed and needed it to be here for a specific date. I contacted the team at Nügo who were understanding and advised they would check with the team.
Within an hour I had confirmation that they could deliver well ahead of the time I had outlined.
Thanks to Andrea for organising it all and Caroline who I was speaking with, my guests will now have a bed to sleep on when they arrive.
Thank you both very much!

Super service. Received an email at 7:09am from the driver asking to confirm my post code. Assuring that it wasn't spam and I could call, to confirm authenticity. Asking for direction on where it could be delivered safely.

I replied my husband would be home.

An image was sent to me with the packages delivered

Extremely helpful and polite customer services agents who went above and beyond to organise a quick delivery for me.

one the worst customer service I ever got that and that's me being nice, this young women told me to contact jysk for the right tracking number after I gave her one that was sent to me.i had to call jysk (who were super helpful) to give me the right tracking number, I had received the right one eventually I called her and gave her the right one. In the email it says to call this number to reschedule but apperantly to reschedule is to miss out on the delivery and make them come again when they are in the area in a later date. Super rude. waste of time

Chayla in the office was so great to deal with, she made sure my couch from Jysk was loaded up in time for delivery before my holidays, and Gary who delivered couldn’t have been nicer - great communication and a great service

Absolutely horrible company to deal with. as Very's carrier they were tasked with delivering a fridge to me. delivered the fridge damaged, never called beforehand. Very arranged for them to come back and collect the damaged fridge. They have not done so in 2 weeks, they have never called with an excuse, they o not answer their phones and their mailbox is permanently full. They show no respect for either myself nor Very. I am stuck with a useless tall fridge blocking up my kitchen for over 2 weeks

I ordered a fridge freezer from Very and Nugo is their delivery partner, I was informed Nugo would contact me the day before delivery to schedule a time for drop off of my goods, no call or email was made they just showed up, recycling my old fridge freezer was included in the price they informed me a separate team would be out to collect the old one fair enough. I contacted Very to arrange pick up through Nugo Very were excellent. After a lot of back and forth Nugo customer care namely Chayla said she would have it sorted for me day or two went past no sign contacted Chayla again she just ignored me eventually got through a few days later again said she would sort it and never did I eventually ended dealing with it through Very three weeks it took them to collect the item and they didn’t even give the delivery driver our address he had to contact me for my eircode. Avoid this company they are diabolical one star is far too kind Chayla from customer care is about as useful as a knitted condom.

First time using this delivery company and all I can say is thank god for good neighbours. As far as I was aware they were supposed to contact me 1 hour - 2 hours before they delivered, but for I i got a text out of the blue saying my parcels were delivered and signed for while I wasn't there. I found out later that day the they left my parcels outside the main door of me flat complex and walked away. Thankfully my neighbour was leaving at the time and spotted them outside, he ended up carrying it upstairs 3 floors by himself to keep it safe.
I will never use this company again.

Chayla was honestly so helpful. Answered my questions in no time and ensured my parcel had arrived in good time, nice and safe!! Honestly, she was such a blessing and really appreciate her help!

Customer service were very helpful once I was able to make contact.

Great communication and assistance from Chayla. Resolved issue with lost package. Thank you