Number Six Reviews 541

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY. Non existent customer service. Sent me wrong size trousers, but then no one answers phone or email, can’t leave message, website returns doesn’t work. ZERO RESPONSE AFTER WEEK... See more

Rated 5 out of 5 stars

The team at Number Six went above and beyond to get this item to me promptly despite issues that they were having with their usual courier at the time, good work! I’m very happy with my purchase and t... See more

Rated 1 out of 5 stars

This company is a scam Trying to exchange an item for a different size but their portal won’t allow returns and they cannot be contacted using phone, email, or instagram. Despite their fancy web... See more

Rated 5 out of 5 stars

Unreal customer service! Amazing presentation too, I bought a few gifts for my brothers bday and everything came wrapped in brown paper so I didn’t need to re-wrap! The team were also real... See more

Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

Number Six first opened its doors in early 2009. Bringing together sourced menswear from around the world and local brands from right here in London, number six has created the perfect juxtaposition of menswear and lifestyle products.


Contact info

3.3

Average

TrustScore 3.5 out of 5

541 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Avoid

Item arrived quickly but when we returned it we have not received a refund. No response to emails asking for updates. Would avoid.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

I was sent an item that did not match…

I was sent an item that did not match the photos on their website. I emailed four times to have them address this issue, but I heard no response. They did, however, have time to change the photos on their website rather than reply to my emails. I just wanted help with a full refund, as I do not want the item. Terrible customer service. Do not purchase from this site. Will need to do a chargeback if they don't respond within a week.

May 30, 2025
Rated 1 out of 5 stars

I've requested a change of email…

I've requested a change of email address because their website doesn't allow it, up to four times in one month, and not only have they not done so, they haven't even had the courtesy to respond, despite my insistence that they at least give me an explanation.

The department responsible must be suffering from widespread apathy. Do they think anyone is going to buy something from them with such behavior? Is it so difficult to make the change or respond? It's a management disaster. You can imagine how they operate and their respect for customers.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

This isn’t a scam website

This isn’t a scam website, I ordered a carharrt jacket on Wednesday, posted to mine for Friday but the size was too big so went onto the refund page, swapped size, shipped back on Saturday and got the replacement the following Thursday. Very easy and quick service so I personally don’t understand the bad reviews

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Chancers with zero customer service

Bought a pair of fatigues and have no problem with the dispatch time etc. Trousers arrived and were clearly faulty. Item was sold out on the site, so rang and whatsapped them about a return, no answer or reply.

Returned them by 48hr courier at own expense. 2 weeks after they received the return, money still hadnt been refunded, so emailed in - no response. A further 10 days later I wrote an email threatening to do a charge back via my bank. 4 days later they instigated the refund. Their customer service is nil - they dont answer emails, phone calls or their whatsapp.

28 days to get a refund!!

Avoid at all costs.

Edit: looks they've only relisted the faulty item on the site as well!

Proper chancers this lot…….

April 18, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

Over £100 taken from my account with nothing to show for it. Tried to get a refund. No response to emails, no response to DMs on Instagram, the WhatsApp numbers they provide are not valid, the telephone numbers they list ring out. Currently raised a dispute with my bank to try and get my refund.

May 3, 2025
Unprompted review

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