Number Six Reviews 541

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY. Non existent customer service. Sent me wrong size trousers, but then no one answers phone or email, can’t leave message, website returns doesn’t work. ZERO RESPONSE AFTER WEEK... See more

Rated 5 out of 5 stars

The team at Number Six went above and beyond to get this item to me promptly despite issues that they were having with their usual courier at the time, good work! I’m very happy with my purchase and t... See more

Rated 1 out of 5 stars

This company is a scam Trying to exchange an item for a different size but their portal won’t allow returns and they cannot be contacted using phone, email, or instagram. Despite their fancy web... See more

Rated 5 out of 5 stars

Unreal customer service! Amazing presentation too, I bought a few gifts for my brothers bday and everything came wrapped in brown paper so I didn’t need to re-wrap! The team were also real... See more

Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

Number Six first opened its doors in early 2009. Bringing together sourced menswear from around the world and local brands from right here in London, number six has created the perfect juxtaposition of menswear and lifestyle products.


Contact info

3.3

Average

TrustScore 3.5 out of 5

541 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I made a purchase in October but…

I made a purchase in October but haven’t received it. The bot assistant said they’d get in touch with me after speaking with Royal Mail and two weeks on, I haven’t heard anything back. I tried calling the main number cause usually it’s much easier to chat over the phone. It rings but no one will answer. The WhatsApp number hasn’t been seen since July 2023. I’ve sent many emails which have disappeared into the ether. This has been hands down the most frustrating customer experience I’ve had. Could be easily solved with a timely response and refund.

November 20, 2023
Unprompted review
Rated 1 out of 5 stars

Impossible to get hold of anyone, beware

First order with Number Six, the product arrived swiftly but was the incorrect size, i ordered a medium but was sent a large.

Have been trying to get hold of them since the 2nd of November to arrange an exchange but have had no response. I've called, emailed, whatsapped multiple times.

Can someone please respond to me??

Have been patient with 12 days of waiting but something isn't right here.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Companies like this still exist!

Great outlook, with equivalent service levels and especially good communications, which made the process feel that like bit more personal. Will actively look to do more business with them as a consequence.

October 5, 2023
Rated 5 out of 5 stars

Phenomenal service

Phenomenal service. Quick and prompt with excellent communication. A stand-alone email thanking me for my first purchase & a hand written card in my package. Lovely folks running a great store.

October 10, 2023
Unprompted review
Rated 1 out of 5 stars

Took a week to dispatch it, contacted 3 times and ignored on every occasion

Took a week to dispatch it, during that week I emailed you twice with some questions and you didn’t bother to reply. Received the jacket which I sadly had to return, returned it to you at my own expense, you’ve had it for a week, no email from you to say you’ve received it or when I’ll get my refund. I’ve emailed you again this week which you haven’t replied to. I guess you’re ok if everything’s fine, slow but ok. Completely useless if you have a query.

September 25, 2023
Rated 1 out of 5 stars

I am trying to get in touch with them…

I am trying to get in touch with them about returning/exchanging a product I bought but have had no response for almost a week and have tried all means of communication! I have sent the product back but have not been refunded and no longer wish to exchange for another one.

September 28, 2023

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