Number Six Reviews 541

Great service, highly recommend

Brilliant service send out fast was happy as there were needed for a gift son left untill last minute to decide
Company keep me informed of delivery progress deffo use again 👍

Great store and service, love the attention to detail in their customer-centric approach. Prompt delivery and excellent products. Would ship here again!

Really accurate description, fast delivery and decent product. Will certainly be using again

I ordered a jumper from here at the end of November for a Christmas present. I tried to return the jumper at the beginning of January but was over the one month time limit by 1 or 2 days (I felt this was unfair as it was the Christmas period and they didn’t allow any extra to return items). I then contacted the company to see if I could at least exchange the item as it was too small for the person I purchased it for. I tried calling, emailing and messaging on the website but heard nothing for ages. I eventually got a reply to say I could exchange the item but then didn’t receive the link to do so. I then finally received the link to do the exchange so I completed this online and had to select the item I wanted to exchange for. Most items were out of stock so we opted for the one item that they had in the correct size which they liked. I then sent the parcel back and was expecting to receive the new item. I got an email to say that the item was no longer in stock so they couldn’t complete the exchange and to contact if I had any questions. I contacted them to ask what would happen next (whether I would get a voucher or something). I’ve heard nothing back so it’s now almost April and this has been going on since beginning of January! I have sent the item back and have no money back from what I paid, it’s an absolute joke! The customer service is terrible, I just want a refund now as it’s impossible to get anything else sorted but trying to get through to them is impossible!

Wrong item delivered and completely impossible for anyone to be reached through the customer service. I’ve tried to contact them via email phone and instagram with no response. Shame to see this from an independent but I would avoid ordering from them again. I’m now left with a jumper I don’t want and seemingly nothing that I can do about it….

Super impressed by the customer service from Number Six.

My order was delivered on time and was too big for me, so I had the option to send it back or use the value of my order for a replacement. Which I did and it was sent out to me to arrive the following working day.

I’m not used to doing returns and messed it, the customer support team were excellent, really quick to respond and helpful in sorting it out. I will definitely use Number Six again. 👍🏻

Product arrived looking used. I sent it back for a refund and yet I still have to pay for return packaging...

Yeah, next time I would rather not shop with them

Lovely selection of items, delivered promptly. Great service!

Excellent service and communication all the way from purchase to delivery. Great
Website too. Will only too happy to give
Number Six my future custom.

Ordered some socks last year and received without problem, however more recently I ordered a sweater which never arrived, and impossible to reach anyone from customer service either by phone, email or social media. Seems the company has just disappeared...

made an order - tracking hasn't updated since jan 24th saying 'sender dispatching item'. Tried to call, email and socials but no response. Pretty rubbish, £104 down the drain.

Difficult one because Jake was excellent before Christmas when Royal Mail lost the parcel, calling me personally and rearranging delivery. Really excellent.

Unfortunately though, I’ve not been able to contact him for a return. Multiple emails (on same email thread so no way are they in junk), multiple calls and a voicemail.

I’m reluctantly leaving this to try and get somewhere.

Haven’t heard from this company in nearly 2 weeks despite multiple emails and unanswered calls. Still no update on my delivery

Excellent service with very fast and free delivery. Great items and really nice products, lots of communications all the way through and a nice personal service. Really happy with the bag I bought and the best price too. Highly recommended.

I ordered a Carhartt jacket from NumberSix but recieved the wrong item. No problem - I returned the jacket and explained that I'd like a refund unless they could actually send the item I paid for.

I have tried calling roughly 30 times over the course of 6 days and not a single call was answered. I have tried alternate routes of comms but they're pretty much unreachable, yet I have recieved numerous marketing emails from them since the purchase asking for reviews of their service etc.

I have no problem with a wrong item being sent, it happens! The customer service however, is non existent because you cannot contact them AT ALL. I've tried email, instagram, Whatsapp and telephone. All either bounce, ring dead or do not work. How do you ever resolve any issues???

All I want to do is ask whether they have the correct item in stock. If they do, to please send it, OR, if they do not have the item, to confirm whether the refund has actually been processed.

Im not usually one to write bad reviews (specially for small businesses), but contactability/customer service is the most important aspect of ANY business. You should probably sort this out.

Wrong item recieved on 28th December, item return was processed on the same day. The only communication I have recieved since is an automated email saying they've recieved the coat, that was 4 days ago. Nothing since.

My son is thrilled with this bag. The size is large enough for his laptop and uni books. It looks smart and he can carry his skateboard on it due to the straps. It also holds his flask. Perfect!
Number six delivered it next day, a week before Christmas. I was very impressed with the professional website and updates sent once dispatched.
I will buy from Number Six again👍 Thank you! Happy New Year 🥳