I’m interested to know if this product works. However, I’m sensing a scam as nearly every wonderful review is written by someone with just one other review (all of them for either a Myflightsearch or... See more
Company replied
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See what reviewers are saying
Update (June 21): Despite replying to the company and making multiple additional attempts to contact them after their public response, I still have received no reply and no resoluti... See more
Company replied
would give Nuovaluce Beauty negative star if it was an option. I ordered the LED mask on July 5th 2025 after seeing it on a national TV show Good Morning America. This company used a national TV show... See more
Company replied
I've heard mixed opinions about using such skincare products but finally went ahead and ordered it as the product went on sale and got it for a good price, and thank God that I did! Nothing really wor... See more
Company replied
Company details
Information provided by various external sources
Nuovaluce Beauty is a Californian based company dedicated to providing our clients with trusted, scientifically tested and FDA Approved therapies. We offer home use products that utilize the science of high tech light emitting diode (LED) light therapy...
Contact info
United States
- nuovalucebeauty.com
2.5
Poor
74 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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My Experience has been great so far
My Experience has been great so far, I placed an order through nuovaluce beauty website and received my package within the week. Product came nicely packaging and I am very impressed so far.
February 8, 2025
Unprompted review
Scammers
I ordered a part from this company in September. I am still waiting. I’ve had many emails with Amy who is probably a bot. Been told it’s on its way. Over 4 months now and no refund. Scammers
September 16, 2024
Unprompted review
Reply from Nuovalucebeauty
Hi Lindsay,
I’m deeply sorry for the inexcusable delay and the frustration this has caused. While a refund is always an option, I’d like to propose alternatives to resolve this fairly and regain your trust:
1. Expedited Replacement + Compensation
Ship your part overnight with tracking (on us).
Include a 20% discount on your next order for the inconvenience.
2. Store Credit + Complimentary Gift
Issue store credit for 150% of your order value
Add a free gift (e.g., premium accessory/service) as our apology.
3. Personal Follow-Up + Accountability
I’ll oversee your case daily and share direct updates.
Our team lead will call you to explain the delay and steps we’re taking to prevent this.
You’ve waited far too long, and I’m committed to fixing this. Simply reply with your preference, and I’ll act immediately.
Sincerely,
Customer Care Lead
Nuova Luce Beauty
FRAUD COMANY....Dont buy from them
Please dont waste ur hard earned money...
I placed a big order from them 1 month and 10 days ago.... and still have not received the items.. i keep following up and in reply they always say be patient..now not even bothering to reply..
Please dont buy from them, they take ur money and leave u empty handed...
I have even been requesting a refund, they don't act on that either.
Still waiting, now they have stopped responding 🙄😬
I am going to make sure I spread this message far and wide, so no one else loses their money to these frauds.
Been emailing again and again for a refund now, and completely stopped responding..
Fraud fraud frauds.. all the 5 star reviews have been falsely made by bots too, notice they r all only one review.
Now 2 months later still waiting for my order. I just noticed, all of their 5 star reviews were around May - July 2023, they obviously paid to have them for that period which proves even more that they r falsely made.
SCAM ALERT !!!!!
December 6, 2024
Unprompted review
Reply from Nuovalucebeauty
Hi Sairah,
I’m so sorry for the frustration and delays you’ve experienced. This is not the service we strive to provide, and I completely understand your disappointment. I’ll resolve this personally.
Here’s how we’ll fix this:
Immediate refund or replacement: Let me know your preference, and I’ll process it today.
Direct support: Reply with your order number, or email me directly at amy@nuovalucebeauty.com. I’ll track your case daily until resolved.
Accountability: We’re reviewing our shipping and communication processes to prevent this from happening again.
Your trust matters deeply, and I’m committed to making this right. Please reach out so I can act immediately.
I use this daily and have noticed an...
I use this daily and have noticed an incredible improvement in skin tightness. A friend recently saw me and even thought I had cosmetic work done! I'm 51 years old.
January 5, 2025
Unprompted review
Don't bother, product not worth it!
I received the mini device , with 2 serums, 1 of the serums was empty so I contacted customer service. I was promised a replacement product and almost 3 months later I still have not received it. I keep on getting lied to. Honestly, don't waste your money, product doesn't work and the customer service is horrible. I will never buy another product from this company and I will tell all of my family and friends not to buy from this company.
November 1, 2024
Unprompted review
Reply from Nuovalucebeauty
I’m so sorry to hear about your experience, and I completely understand your frustration. This is not the kind of service we want to provide, and I can only imagine how disappointed you must feel.
I want to make this right for you as quickly as possible. Please email me directly at amy@nuovalucebeauty.com so I can personally look into this and ensure your replacement is sent out immediately. I’ll also include something extra to apologize for the delay and inconvenience.
We truly appreciate your feedback and are working hard to improve. Thank you for bringing this to our attention—I hope we can regain your trust.
I have one of these beauty appliances
I have one of these beauty appliances. Have loved it however I have had to order a new attachment as the original fell apart.
Here I am 3 months after paying for it and just get no resolution. I have asked for a refund but no response. Replies from bots.
There are companies that offer better service. Use those .
September 16, 2024
Unprompted review
Reply from Nuovalucebeauty
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We’re so glad you’ve loved using our device, but I completely understand how frustrating it must be to face delays and feel unheard.
This is not the kind of service we strive to provide, and I want to personally make sure we resolve this for you. Please email me directly at amy@nuovalucebeauty.com so I can look into your order and process your refund or replacement right away.
We appreciate your patience and will work hard to ensure this doesn’t happen again. Your trust means a lot to us, and I hope we can make things right.
This was the number one item
This was the number one item in my shopping list for a long time! It has just arrived and I am excited to start using it. The instructions have been straightforward and easy to follow. Will come and update once I see the first results kicking in.
July 1, 2023
Unprompted review
Reply from Nuovalucebeauty
Dear Helen,
We wanted to extend our warmest gratitude for your wonderful review! Knowing that our product has exceeded your expectations brings us immense joy. We are thrilled that it is delivering the results you've been eagerly anticipating. Don't hesitate to reach out if you need any assistance along the way. Happy using!
Warm Regards,
Nuovaluce Beauty Team.
I was afraid
I was afraid that this device will make my skin sensitive or otherwise would irritate it but they proved me wrong. It's totally safe and I am so glad that I went ahead with the purchase. Can definitely recommend to everyone else too!
July 4, 2023
Unprompted review
Reply from Nuovalucebeauty
Hi Anastacia!
Thank you for your wonderful feedback! We're thrilled to hear that our device exceeded your expectations and didn't cause any irritation. Your safety and satisfaction are our top priorities. We truly appreciate your recommendation and look forward to serving you again in the future!
Warm Regards,
Nuovaluce Beauty Team.
My dermatologist recommended me their
My dermatologist recommended me their products and it really works! So happy with the outcome and the device is very affordable. 10 out of 10 stars!!
June 26, 2023
Unprompted review
Reply from Nuovalucebeauty
Hello Stella!
Thank you for sharing your positive experience with our products! We are delighted to hear that your dermatologist recommended the Nuovaluce device to you and that the device worked well for you. We also appreciate your feedback on the device's affordability. Your 5 star rating is greatly appreciated. If you have any more questions or need further assistance, please do not hesitate to reach out to us.
Warm Regards,
Nuovaluce Beauty Team.
I faced no difficulties in using and…
I faced no difficulties in using and understanding the instructions. Everything was well-resented and clear. The communication with the support was also fantastic. Thanks again
June 27, 2023
Unprompted review
Reply from Nuovalucebeauty
Hello Izabella!
Thank you for your kind words! We're delighted to hear that you had a smooth experience using our Nuovaluce products and found the instructions easy to understand. Our team takes great pride in providing clear and well-presented information. We're also glad to know that you had a positive interaction with our support team. Your appreciation means a lot to us. Thank you once again!
Warm Regards,
Nuovaluce Beauty Team.
The shipment arrived on time
The shipment arrived on time and was well-packaged. The instructions were easy to follow and I already notice some positive differences on my skin.
June 28, 2023
Unprompted review
Reply from Nuovalucebeauty
Hello Paloma!
Thank you for your feedback! We're glad to hear that your shipment arrived on time and the parcel was well-packaged. We take great care to ensure that our products are delivered in excellent condition. We're also pleased to know that you found Nuovlauce's instructions easy to follow, and after using the Nuovlauce device, you have noticed positive differences in your skin. Enjoy the benefits!
Warm Regards,
Nuovaluce Beauty Team.
This is the second time
This is the second time we have ordered their products and we have consistently received world class service. The device is perfect and works exactly as advertised, everything was seamless and very professional.
June 20, 2023
Unprompted review
Reply from Nuovalucebeauty
Hello Harriet!
Thank you so much for your five-star review! We truly appreciate your continued support and loyalty as a returning customer. It's fantastic to hear that you have consistently received world-class service from us.
We take great pride in delivering products that meet and exceed our customers' expectations, and we're thrilled that the device you ordered works perfectly and lives up to its advertised features. Our team strives to ensure a seamless and professional experience for every customer, and we're delighted that we were able to provide that for you.
Warm Regards,
Nuovaluce Beauty Team.
I am so happy now
I am so happy now! My skin looks a lot better and this device really is working wonders. I have tried different skincare routines in the past but this definitely takes the cake. Ten points!
May 10, 2023
Unprompted review
Reply from Nuovalucebeauty
Hello Isabel!
Thank you for your wonderful review! We are delighted to learn that our device has had such a positive impact on your skin. It brings us immense joy to hear about the noticeable improvements you are experiencing and how our product has exceeded your expectations.
Our device has surpassed any previous skincare routines you have tried. We have dedicated a lot of effort to designing a device that truly delivers exceptional results, and it is gratifying to see its success in your case.
Your satisfaction is incredibly important to us, and we genuinely appreciate your kind words and acknowledgment of our product's effectiveness. We will continue working diligently to ensure that we not only meet but also surpass your skincare needs.
Warm Regards,
Nuovaluce Beauty Team.
The interaction
The interaction with the customer service team was swift and they eliminated all my doubts. Went ahead and placed my order and have already received the shipment. I can say that the device really helps but you need to follow the routine meticulously as per the instructions to have the full effect.. regardless, a very good purchase!
June 21, 2023
Unprompted review
Reply from Nuovalucebeauty
Hello Natasha!
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're glad to hear that your experience with our customer service team was swift and helpful in resolving all your doubts. Additionally, we're delighted that you received your shipment promptly and that the device is proving to be beneficial for you. Following the routine meticulously, as per the instructions, is indeed crucial for maximizing the device's effectiveness. We appreciate your feedback and are pleased that you consider your purchase to be a very good one. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help!
Warm Regards,
Nuovaluce Beauty Team.
Being recommended
I saw their products being recommended in our local magazines that is quite big in terms of readers and many people swore by it so I decided to go ahead and test it out. Turns out that that were correct.. It did help a lot! I'd give it 9/10 for sure.
June 13, 2023
Unprompted review
Reply from Nuovalucebeauty
Hello Ruby!
Thank you for taking the time to share your positive experience with our products. We greatly appreciate your kind words and are delighted to hear that our products have lived up to your expectations.
We take pride in the quality and effectiveness of our offerings, and it's fantastic to know that our products have made a positive impact on your life. Your endorsement means a lot to us, especially considering the recommendation you received through your local magazines.
We constantly strive to provide exceptional products that deliver the promised benefits and exceed customer satisfaction. Your feedback reassures us that we are on the right track.
Your rating of 9/10 is truly encouraging, and it motivates us to continue delivering excellence in all aspects of our business. We value your support and will do our best to maintain the high standards you have come to expect from us.
If you have any further questions, suggestions, or need assistance, please feel free to reach out to us. We look forward to serving you again in the future.
Best Regards,
Nuovaluce Beauty Team
I am very satisfied
I am very satisfied. Their skincare products worked wonders on me and I am definitely going to recommend them to others. Many thanks!!
June 8, 2023
Unprompted review
Reply from Nuovalucebeauty
Hello Elsie!
Thank you so much for your glowing review! We're thrilled to hear that our Nuovaluce Device products have worked wonders for you. It's always our goal to provide effective solutions that bring satisfaction to our customers.
We greatly appreciate your recommendation and support. Your satisfaction is our top priority, and we're always ready to help with any questions or concerns you may have.
Warm Regards,
Nuovaluce Beauty Team.
This company is a scam!
I bought a device in Sept 2021 after following up for months, being told "its on its way", they stopped replying to me. I asked for a refund several times and the rep denied me and said that they would send the device asap. They then stopped replying to me. I tried messenger, twitter, emails. No response. They stole 200 USD from me.
I left a review on here to warn people as it seems they are buying positive reviews. There were so many other "scam"experience reviews like mine which have now been pushed to the bottom.
I received a reply from apparently their "ceo" Angelo, apologising and asking me to email him. I emailed him a month ago and guess what/m- nothing.
Do not risk losing your money.
June 6, 2023
Unprompted review
Reply from Nuovalucebeauty
Hello Rada,
This is Angelo, CEO of Nuovaluce Beauty, again. We do not have any record of any emails from you contacting us within the last few months. Furthermore, we looked up your order number #24401 and confirmed that you were refunded on December 4th, 2021.
It appears that your order was initially sent back in 2021 but was lost in transit. On December 4th, 2021, your order was refunded to you with order number #24401 via a chargeback request we received. Please note that we did our best to fulfill our part and even offered to send a second product free of charge, despite the loss of the first one. If you have any other questions or concerns, please feel free to contact us via our website at www.nuovalucebeauty.com under the "Contact Us" page. Thank you!
Been using for month
I have been using their products for months and can say that they work exactly as advertised and even better but I guess that's individual. The support is also very keen to assist and always ready to assist.
March 6, 2023
Unprompted review
Reply from Nuovalucebeauty
Hi Beatrice,
Thank you so much for your wonderful review! We're thrilled to hear that you've been using our products for several months and that they have exceeded your expectations. It's fantastic to know that they work as advertised, and even better in your experience.
We take pride in providing excellent customer support, and we're delighted that our team has been keen to assist you whenever needed. Your satisfaction is our top priority, and we're always ready to help with any questions or concerns you may have.
Best Regards
Nuovaluce Beauty Team
This product was so worth it
This product was so worth it! After just a few days of using I notice changes in my skin. I am very grateful as nothing else seemed to work. Many thanks!!
May 24, 2023
Unprompted review
Reply from Nuovalucebeauty
Hi Waverly!
Thank you so much for taking the time to share your positive experience with our product! We're thrilled to hear that it has made a noticeable difference in your skin after just a few days of use. we're grateful to have been able to provide you with a solution that works.
Your satisfaction and happiness are our top priorities, and it's reviews like yours that make our hard work and dedication worthwhile. We appreciate your trust in our product and are honored to have been a part of your skincare journey.
Best Regards
Nuovaluce Beauty Team
Good quality product
Good quality product! Got one for me and one for my sister.. a couple of other items too, all received by now.. Will come to update once the first results are kicking in but so far after a week, I can see small improvements of my skin.
May 29, 2023
Unprompted review
Reply from Nuovalucebeauty
Hi Dalia,
Thank you so much for taking the time to share your positive experience with our products! We are thrilled to hear that you and your sister are enjoying the Nuovaluce Device.
It's fantastic to know that after just one week of use, you are already noticing small improvements in your skin. We strive to provide high-quality products that deliver effective results, and your feedback reassures us that we are on the right track.
We truly appreciate your support and would love to hear more about your experience as time goes on.
Best Regards
Nuovaluce Beauty Team
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