I’m interested to know if this product works. However, I’m sensing a scam as nearly every wonderful review is written by someone with just one other review (all of them for either a Myflightsearch or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Update (June 21): Despite replying to the company and making multiple additional attempts to contact them after their public response, I still have received no reply and no resoluti... See more
Company replied
would give Nuovaluce Beauty negative star if it was an option. I ordered the LED mask on July 5th 2025 after seeing it on a national TV show Good Morning America. This company used a national TV show... See more
Company replied
I've heard mixed opinions about using such skincare products but finally went ahead and ordered it as the product went on sale and got it for a good price, and thank God that I did! Nothing really wor... See more
Company replied
Company details
Information provided by various external sources
Nuovaluce Beauty is a Californian based company dedicated to providing our clients with trusted, scientifically tested and FDA Approved therapies. We offer home use products that utilize the science of high tech light emitting diode (LED) light therapy...
Contact info
United States
- nuovalucebeauty.com
2.5
Poor
74 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
They had no issues delivering my order…
They had no issues delivering my order to Germany with expedited shipping. Very happy with the product too! Will be back after a couple months to update my review and give a little more detailed overview how it has affected my skin.
April 1, 2023
Unprompted review
Reply from Nuovalucebeauty
Dear Crystal,
Thanks for taking the time to share your positive experience with our company! We're glad to hear that you're happy with our product and that the shipping went smoothly.
We appreciate your feedback and look forward to hearing more about how our product has affected your skin after a couple of months. If you have any questions or concerns in the meantime, feel free to reach out to us through our website or social media channels.
Thanks again for choosing Nuovaluce Beauty!
Best regards,
Angelo
CEO, Nuovaluce Beauty
My device stopped working while still…
My device stopped working while still under warranty. There is no working phone number for this company anywhere and I have left multiple emails on all platform I can find them on and nobody will get back to me.
April 2, 2023
Unprompted review
Reply from Nuovalucebeauty
Dear Seniors Blue Book,
I am sorry to hear about the issues you have been experiencing with your device and the lack of response from our team. As the CEO of Nuovaluce Beauty, I take full responsibility for this and I assure you that I am investigating this matter thoroughly.
We strive to provide exceptional customer service and it is unacceptable that you have not received a response from us. Please rest assured that we are a legitimate company and we stand behind our products, including honoring warranty claims.
In order to assist you with your issue, could you please provide me with your order information and any relevant details about the issue you are experiencing by emailing me at angelo@nuovalucebeauty.com? I will personally ensure that your issue is resolved as soon as possible.
Once again, please accept my apologies for any frustration or inconvenience this may have caused you. We value your business and look forward to making things right.
Best regards,
Angelo
CEO, Nuovaluce Beauty
Scam Company
Please do not purchase from this company. This is a scam company. Check BBB review before purchase. Owner name is Angelo. All videos, social media reviews are purchased. Product quality is very bad. Made in China. This company screwed a lot of customers. Be aware of them.
February 1, 2023
Unprompted review
Reply from Nuovalucebeauty
Dear Karoline,
I am sorry to hear that you have had a negative experience with our company. It is never our intention to deceive or scam our customers, and I can assure you that we take any such allegations very seriously.
While some of our products are manufactured in China, we also have products made in the USA, and all of our products go through rigorous quality control processes to ensure they meet our high standards.
Regarding your specific issue, I would like to investigate it further and work towards finding a resolution for you. Please email me directly at angelo@nuovalucebeauty.com with your order information, and I will personally see to it that your issue is addressed as soon as possible.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
Angelo
CEO, Nuovaluce Beauty
I had ordered my about six months ago…
I had ordered my about six months ago still haven't received anything yet!!!! Tried to contact them but no response 😡
April 7, 2022
Unprompted review
Reply from Nuovalucebeauty
Dear Rattanaporn,
I am sorry to hear about the delay in receiving your order and the lack of response from our team. As the CEO of Nuovaluce Beauty, I take all customer complaints seriously and want to make things right.
Can you please provide me with your order information so I can investigate the status of your order and ensure that your issue is resolved as soon as possible? You can email me directly at angelo@nuovalucebeauty.com with your order details and any additional concerns or questions you may have.
Thank you for your patience and understanding. I look forward to resolving this issue for you.
Best regards,
Angelo
CEO, Nuovaluce Beauty
I like the device when it works
I like the device when it works. I sent the micro current head back to the company over a month ago. My contact Amy will not respond to my emails. I’m wondering if they went out of business.
March 14, 2022
Unprompted review
Reply from Nuovalucebeauty
Dear Heidi,
I am sorry to hear about the issues you've experienced with our company, specifically with regards to the lack of response from our team. I can assure you that we are still in business and take all customer complaints very seriously.
I understand that you have sent the micro current head back to us and have not received a response from Amy. I apologize for any inconvenience this has caused you. I have personally reached out to our team to investigate your case and ensure that your issue is resolved as soon as possible.
If you still have an outstanding issue please provide me with your order information by emailing me directly at angelo@nuovalucebeauty.com, I will personally ensure that your issue is addressed promptly.
Thank you for your patience and understanding. We value your business and look forward to making things right.
Best regards,
Angelo
CEO, Nuovaluce Beauty
CHARGER FAULTY
CHARGER FAULTY, HAVE EMAILED THE COMPANY SINCE SEPTEMBER, AND BEEN PROMISED, BUT TO DATE STILL WAITING FOR THE PART. THERE'S NO TELEPHONE NUMBER FOR CUSTOMER SUPPORT. REALLY TIRED OF CHASING NOW AND HOPE THEY IMPROVE THEIR SERVICE
November 16, 2021
Unprompted review
Reply from Nuovalucebeauty
Dear Jag,
I am sorry to hear about the issues you've had with your charger and the lack of communication from our team. We take all customer complaints seriously and I apologize for any inconvenience this may have caused you. If your issue has not been resolved, please reach out to me directly at angelo@nuovalucebeauty.com and provide your order information so that we can get to the bottom of this and fix the issue as soon as possible.
Thank you for your patience and understanding.
Best regards,
Angelo
CEO, Nuovaluce Beauty
Terrible company. My devise quit working after 6 months. I sent the part back and was told they would replace it. It has been 4 months and I still have not received the new part. They do not return
Terrible company. My device stopped working after 6 months. I sent the part back. Was told they would replace it. Have not received after 4 months and they won't call me back. I am out the money I paid for it.
November 9, 2021
Unprompted review
Reply from Nuovalucebeauty
Dear Susan,
I'm sorry to hear that your device has stopped working and that you have not received a replacement part from us. We take all customer complaints seriously and I apologize for any inconvenience this may have caused you. If your issue has not been resolved, please reach out to me directly at angelo@nuovalucebeauty.com with your order information. I will personally ensure that we address your concerns and make things right for you.
Thank you for your patience and understanding.
Best regards,
Angelo
CEO, Nuovaluce Beauty
They don't ship their products
They don't ship their products. Just go onto BBC and see dozens of complaints and they all sound the same. The company is not reputable
October 15, 2021
Unprompted review
Reply from Nuovalucebeauty
Hello Lisa,
We're sorry to hear that you've experienced difficulties with our shipping. Due to the high demand for our products, we experienced a temporary backorder on some items, which caused some delays in shipping.
We apologize for any inconvenience this may have caused you. If you are still waiting for your order to arrive or have any other concerns, please do not hesitate to reach out to me directly at angelo@nuovalucebeauty.com.
Thank you for your patience and understanding, and we hope to have the opportunity to serve you again in the future.
Best regards,
Angelo
CEO of Nuovaluce Beauty
Nuovaluce's Red Light therapy is…
Nuovaluce's Red Light therapy is something that should be very popular
considering the things it can do for you. It works exactly as advertised and I highly recommend everyone to give it a try.
September 15, 2021
Unprompted review
Reply from Nuovalucebeauty
Dear Ellie,
Thanks so much for sharing your positive experience with our Nuovaluce Red Light Therapy. We're thrilled to hear that you're loving it and recommending it to others.
At Nuovaluce Beauty, we're dedicated to developing effective skincare solutions that meet the needs of our customers. Our Red Light Therapy is one of our favorites, and we're happy to hear that it's been working well for you.
If you have any other feedback or questions, feel free to reach out to us at angelo@nuovalucebeauty.com. We're always here to help and support you in your skincare journey.
Thanks for choosing Nuovaluce Beauty!
Best regards,
Angelo
CEO of Nuovaluce Beauty
Something is fishy
I’m interested to know if this product works. However, I’m sensing a scam as nearly every wonderful review is written by someone with just one other review (all of them for either a Myflightsearch or finotive funding). Not going to support a business that is clearly paying for reviews. Booooooh
September 7, 2021
Unprompted review
Reply from Nuovalucebeauty
Dear Melissa,
Thank you for your interest in our product. At Nuovaluce Beauty, we are committed to delivering high-quality products that meet the needs and expectations of our customers.
We are confident that our product will meet your expectations, and we stand behind its effectiveness. However, if for any reason you are not satisfied with your purchase, we offer a full refund within the first 90 days of purchase.
If you have any questions or concerns about our product, please do not hesitate to reach out to us at angelo@nuovalucebeauty.com. We are always happy to assist our customers and ensure their satisfaction.
Thank you for considering our product, and we look forward to serving you soon.
Sincerely,
Angelo
CEO of Nuovaluce Beauty
The product is cheap and breaks easily.
January 24, 2021
Unprompted review
Reply from Nuovalucebeauty
Dear Kristen,
I am sorry to hear that you were disappointed with the quality of our product. As the CEO of Nuovaluce Beauty, I take full responsibility for ensuring that our products meet the highest standards of quality and durability.
I would appreciate it if you could provide us with more details about the issue you experienced. This will help us understand the problem and take corrective measures to prevent it from happening again in the future.
Please feel free to email me directly at angelo@nuovalucebeauty.com, and I will personally address your concerns and work with you to find a resolution that meets your satisfaction.
Thank you for taking the time to bring this matter to our attention. We value your feedback and are committed to improving our products and services.
Sincerely,
Angelo
CEO of Nuovaluce Beauty
DO NOT BUY THIS DEVICE!
I have the same review as the other person. The device literally does not work. Nothing happens when you turn it on. I cannot believe this company hasn't been shut down by the BBB. It's a scam. The light does nothing either. Useless. I'm still waiting for a return label.
December 18, 2020
Unprompted review
Reply from Nuovalucebeauty
Dear Anita,
I am sorry to hear that you have had a negative experience with our product. We take product quality and customer satisfaction very seriously, and it is unacceptable that you have received a faulty device and unsatisfactory customer service experience.
Please accept my sincere apologies for any inconvenience this has caused you. We will be taking immediate action to investigate and resolve this matter.
If you are still waiting for a return label, please email me directly at angelo@nuovalucebeauty.com, and I will ensure that you receive it as soon as possible. I would be happy to assist you personally and ensure that this matter is resolved to your satisfaction.
Thank you for bringing this matter to our attention.
Sincerely,
Angelo
CEO of Nuovaluce Beauty
The device came defective
The device came defective. No microcurrent at all. The intensity never changed. It just felt like rubbing two cold marbles on my face. I have tried to contact customer service and no resolution yet. They only got back to me to ask what the problem was to handle my case. A return shipping label was sent. Will let you know if I receive a full refund.
June 4, 2019
Unprompted review
Reply from Nuovalucebeauty
Dear Jan,
I am sorry to hear about the issue you experienced with our product and customer service team. We take product quality and customer satisfaction seriously, and we want to make sure we address your concerns.
Please feel free to email me at angelo@nuovalucebeauty.com if your issue has not been resolved. I will do my best to assist you personally.
Thank you for bringing this matter to our attention.
Best regards,
Angelo
CEO of Nuovaluce Beauty
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.