Recieved free advice from Tenants Advice about repairs in my council property. They sent us Mr Bobby, who is professional, friendly, and genuinely tried to help. He went around and checked everythin... See more
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Ray came and visited us and had a great chat about the problems with the kitchen from pre-covid times we are still having and offered some advise on the EV charging point as well battle with Delta hou... See more
Company replied
Thank you Asim for your wonderful help at my home today. Asim was very polite and friendly, he explained everything very clearly and answered any questions that I had for him. Hope you got home saf... See more
Company replied
Fantastic experience Colin was great He inspected so thoroughly even areas we weren’t expecting He explained everything in great detail including next steps He was a pleasure to deal with a... See more
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Company details
Written by the company
Tenants Advice has helped thousands of families across England & Wales with housing disrepair claims. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotting windows, rodent or cockroach infestations. At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help. We offer free housing consultations to establish if you can claim against your landlord. Alternatively, we will provide you with free no obligation advice. Tenants Advice is a trading name of Nuovo Law Limited. Nuovo Law Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN 837714. You are able to make a claim for free using the Housing Ombudsman Service or you could make a claim yourself.
Contact info
Tenants Advice, Arnold House, 21-33 Great Eastern Street, EC2A 3EJ, London, United Kingdom
- 0800 047 2017
- help@tenantsadvice.co.uk
- nuovolaw.co.uk
4.9
Excellent
825 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very professional company to deal with
Very professional company to deal with, Asim visited my property for an inspection and he was brilliant, very polite mannered.
September 3, 2026
Unprompted review
Reply from Tenants Advice
We are glad that Asim could be of assistance. We aim to keep the communication clear and kind to make the process simple.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
The gentleman I had come out to me…
The gentleman I had come out to me today was very polite and listened to my concerns and took enough evidence and pictures so my problem can be dealt with very respectful wood deal with them again
September 2, 2026
Unprompted review
Reply from Tenants Advice
We are glad that you had a positive experience with our surveyor, we try to make every visit as convenient as possible.
Thank you for your kind words!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Spoke to someone at tenant advice…
Spoke to someone at tenant advice called kevin. He was really good gave me solid advice and arranged for a surveyor to visit my property on the same day.
5 stars
September 2, 2026
Unprompted review
Reply from Tenants Advice
Hi there,
We're so pleased to hear you had a good experience with Kevin, we pride ourselves in quality customer service. Thank you for your review
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Reply from Tenants Advice
Thank you very much for your review. We pride ourselves in our customer service, so we appreciate your kind words.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Colin was very polite and pleasant
Colin was very polite and pleasant. He was very knowledgeable about his job and very helpful, providing information about the next steps.
August 27, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
I got referred and was called within…
I got referred and was called within minutes really friendly and helpful and already have an appointment with surveyor
August 26, 2026
Unprompted review
Reply from Tenants Advice
We’re so pleased to hear that you felt supported and kept informed throughout. Communication is extremely important to us, and we’re glad we could provide that reassurance.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
I would like to give Asim Hussain a…
I would like to give Asim Hussain a 5-star rating. He was very kind, professional, and helpful. His attitude was excellent, and he treated me with respect and made me feel comfortable throughout. I really appreciate his great service and positive attitude. Highly recommended!
August 24, 2026
Unprompted review
Reply from Tenants Advice
We truly appreciate your review. Our aim is always to provide straightforward guidance and support when it’s needed most, and we’re glad you had a positive experience with us.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
I have been contacted by the company…
I have been contacted by the company and explained what they can do to help me to solve my flats issues , the staff was very kind and patient did his jobs perfectly.
August 14, 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your kind words. We’re really pleased we were able to support you and provide clarity during what can often be a stressful situation. Your feedback truly means a lot to our team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Had a lovely visit from Kevin today
Had a lovely visit from Kevin today. Looked around and took images of the issues. Glad someone has finally came and helped. My housing association are not doing anything.
Thank you for your advice and help
August 14, 2026
Unprompted review
Reply from Tenants Advice
Thank you for taking the time to leave this wonderful review. We'll be sure to pass your feedback on to your surveyor, who will be delighted to know they made a positive difference to your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
He was very helpful and explained…
He was very helpful and explained things to on how things work.he wa friendly and I was at ease he answered every question I asked ..so id to say thank you ..
August 13, 2026
Unprompted review
Reply from Tenants Advice
We're incredibly grateful for your kind review. Hearing that our team provided such a positive experience is exactly what we strive for. Thank you for recognising their dedication.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Friendly efficientand detailed service…
Friendly efficientand detailed service I will recommend to family and friends
August 10, 2026
Unprompted review
Reply from Tenants Advice
We’re delighted to hear you were happy with the support provided. Helping clients move forward with confidence is exactly what we aim to achieve.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
My experience was good you called back…
My experience was good you called back soon as possible you acted sufficient you kept me updated your patient on the phone was good
July 1, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
This experience great somebody from…
This experience great somebody from harrow council to carry out the repair today he has started the repair will b back on Monday so finally this repair will b done thanks to the surveyor that come to day thank you for ur help
I do appreciate it 7
August 7, 2026
Unprompted review
Reply from Tenants Advice
We really appreciate you taking the time to share your experience. No one should feel ignored when dealing with problems in their home, and we’re glad we could help guide you through the process.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
I had a fantastic experience with tenant advice
I had a fantastic experience with the surveyor Ilhaan who came to my mother’s property. She was not only professional and punctual, but also incredibly clear in explaining the process. On top of that she was warm and kind, which made the experience really smooth.
August 7, 2026
Unprompted review
Reply from Tenants Advice
Thank you for highlighting the service you received from your surveyor. We know how important these visits are, and we're delighted they were able to provide the support and reassurance you needed.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
A good friendly approach took his time…
A good friendly approach took his time to listen to me very professional
August 6, 2026
Unprompted review
Reply from Tenants Advice
Thank you for highlighting the service you received from your surveyor. We know how important these visits are, and we're delighted they were able to provide the support and reassurance you needed.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Kevin Nguyen
Kevin Nguyen came out was really gelpful explained everything very clearly made me feel at ease. Great service would definatley recommend to anyone in need
August 5, 2026
Unprompted review
Reply from Tenants Advice
We’re delighted to hear you were happy with the support provided by Kevin. Helping clients move forward with confidence is exactly what we aim to achieve.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Came to help with my mould and damp and…
Came to help with my mould and damp and I felt safe and reassured. Hoping they can help me.
August 4, 2026
Unprompted review
Reply from Tenants Advice
We truly appreciate your review. Our aim is always to provide straightforward guidance and support when it’s needed most, and we’re glad you had a positive experience with us.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
It was so easy
July 30, 2026
Unprompted review
Reply from Tenants Advice
Hi Veronica, we're happy to hear the team managed to make the experience as easy as possible for you.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Brilliant
Contacted them. They got back to me the following day, had all my details , surveyor came out and checked everything and then sorted a solicitor and things are moving well
All staff were very professional and friendly.
Thank you so much.
July 30, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive comments. We’re glad we could provide clear guidance and reassurance when it mattered most.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Good start but we don't know how it's…
Good start but we don't know how it's gonna be all right bc you are the third company who's been inspecting the property to help my bébés to keep them safe what I can say good luck guys finger crossed
July 30, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your honest feedback. We completely understand your concerns, especially after having other companies inspect the property without seeing the outcome you hoped for.
We appreciate you giving us the opportunity to help. Our team will keep you informed throughout the process and do everything we can to ensure your concerns, are properly considered.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
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