nutricity.com.auReviews 

164
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays in receiving their orders, with some waiting weeks or even over a month without updates or delivery. People also experienced issues with product delivery, including items arriving damaged, incorrect, or with seals broken. Several reviewers expressed frustration with the lack of communication regarding their orders and the difficulty in obtaining refunds for undelivered products. However, some customers were satisfied with their purchases, noting that products arrived safely and in good condition, even if there were some delays. A few people also praised the effectiveness of the products, particularly melatonin, describing them as game-changers for sleep. These positive experiences often mentioned good communication about shipping and timely delivery in some instances.

What people talk about most

Order

Clients share ambiguous opinions on order, with many expressing significant frustration due to long wait... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction, calling it a... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and issues with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Extremely sus and RED FLAG to deal with. They demanded a copy of my bank statement. "To proceed with the processing of your order, we kindly ask you to provide us with a screenshot of your b... See more

Company replied

Rated 1 out of 5 stars

Took 6 weeks to be delivered and then was a completely different product and dosage to what I ordered. When I emailed them they wanted me to keep the wrong order with 50% refund. I had to request twic... See more

Rated 1 out of 5 stars

Our order was placed on the 10th Dec 2025. It is now January 8th 2026 and no sign of our order. Tracking tells me it is only half way here from the USA. Bit disappointed so far. If it arrives short... See more



Contact info

2.2

Poor

TrustScore 2 out of 5

164 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

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2.2

All reviews

(164)

35 reviews in the last 12 months

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Rated 3 out of 5 stars

The products that I did receive are…

The products that I did receive are excellent, as was the Customer Service Support from Mandy...The reason for the 3 stars only is because instead of 7 - 12 days delivery as stated, the delivery took 7 weeks & part of my order did not show at all - however that was refunded in a timely manner. My suggestion would be to let customers know if the product is not here in Australia & that it may take some weeks for orders to arrive from other countries.

May 31, 2024
Rated 1 out of 5 stars

Delivery take ages

I don’t know the estimate time for the delivery, has been too long already. If i knew that it would takes ages I wouldn't have bought

May 24, 2024
Rated 1 out of 5 stars

If I could vote less stars I would

If I could vote less stars I would. Do not purchase from this website. I ordered a Biotin supplement over a month ago and I’m still waiting for it. There’s no tracking information provided and when enquiring about an eta I keep getting the same automated response. Their website states they are located in Australia however there’s no evidence to support that and when doing further research I find they are located in India. I am now taking this further legally. Don’t waste your money or time.

May 3, 2024
Rated 1 out of 5 stars

Not in a million years would I buy from…

Not in a million years would I buy from them again. I’m still waiting for my refund for an item that is weeks past delivery and hasn’t moved in 3 weeks from the depot in America. They refuse to refund saying it’s just a delay despite what their policy states. Don’t waste your money or time and shop elsewhere

April 26, 2024
Rated 1 out of 5 stars

Do not purchase from this company…

Do not purchase from this company unless you want to lose your money. They never sent the item, refused to provide valid tracking information and refused to offer a refund for a product not delivered.

April 21, 2024
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