Delivered a vehicle which was 37,000 miles overdue a service. After a lengthy drive it became apparent there was a slow puncture (our issue), but that the tyre was also leaking because of a faul... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Wondering if they’ve gone bust, as we didn’t receive the LV van we booked on moving day. Thankfully we had an enterprise up the road so booked a van with them instrad. The fee and deposit are yet to b... See more
BEWARE THEY WILL NEVER GIVE DEPOSIT BACK THEY ARE FRAUD WITH 16 PENDING JUDGEMENTS !!!! This company is the biggest fraud. I cancelled my booking and was being told will get refund back in 28days.... See more
Like so many others have found, vehicles are ok, if really battered. The problem is you don’t get your £500 deposit back, so the real cost of rental is significantly higher than expected. It is impo... See more
Nationwide Vehicle Rentals never disappoints. I’ve used them multiple times and every experience has been smooth and hassle-free. This time, I booked a van for some heavy lifting across town and it wa... See more
Company replied
Changed my booking last minute due to flight cancellation - staff were incredibly helpful. Found me the perfect alternative vehicle with no extra charges. Service that goes above and beyond!
Like many other reviews we have not received our deposit back. (Wish I had looked on here before hiring from this company). We are a small Scout group, and hire 2 minibuses end of July 25. Since then... See more
They will not give us our £500 deposit back. Despite numerous emails and even a promise the refund had been processed, we still haven't received. If a guy called Allen Iverson tells you it has been pr... See more
Like so many others have found, vehicles are ok, if really battered. The problem is you don’t get your £250 deposit back, so the real cost of rental is significantly higher than expected. It is imposs... See more
So, ths is the 2nd time I've used NVR, they were late wth the deposit first time round but I stupidly gave them the benefit of the doubt. This tme round it's been worse and I've tried caling... See more
Nationwide Vehicle Rentals saved the day when my car broke down. They delivered a replacement within hours—clean, modern, and ready to go. Brilliant service!
BEWARE: Refuse to refund £500 deposit (Charity funds) I am writing this to warn anyone considering renting from this company. We rented a van in June 2025, and as of February 2026, they still have... See more
Awful experience. Van was really battered but then for the collection they kept changing their minds on. when they would collect despite us agreeing a very specific pick up date / time. To add to this... See more
Hired a mini bus months ago for a charity fund raising event. They told us the afternoon before (less than 24 hours) that the vehicle was no longer available & the booking was cancelled. No pho... See more
Company replied
Deposit withheld for no reason - also noted accounts were submitted late. These charlatans only paid once I secured a CCJ against them and was in the process of securing a Warrant of Control to have t... See more
Read this carefully. Do not use this company! I am a business journalist (BBC, ITN, Reuters, Money Channel, Euronews). I rented a van from NVR in the summer. It was not fit for purpose. Many issues... See more
London to John O'Groats with multiple stops. Unlimited mileage meant no route restrictions. Comfortable seats made the long drive enjoyable!
On a work visa - they expertly handled my overseas license. Other companies refused but Nationwide made it simple. Lifesaver for expats!
Booked 3 luxury cars for our big day. Flawless timing and professional drivers. Vehicles were immaculate. Made our wedding transport completely stress-free!
This company makes vehicle hire effortless. From booking online to returning the van, everything was smooth and efficient. No hidden surprises, just great service.
I hired a vehicle for 24 hours on 27th June 2025. The vehicle broke down during that 24 hour period and The AA ran diagnostics and found multiple intermittent faults which deemed the vehicle not fit... See more
Nationwide Vehicle Rentals made my business trip a breeze. The car was fuel-efficient, GPS-equipped, and comfortable for long drives. Highly dependable company!
Robbers, Thief's stay away from this company it looks like they give you a good price but then they keep your deposit so the price including deposit is not cheap at all. We returned our vehicle 3 mon... See more
Hired classic Rolls Royce for daughter's wedding. Impeccably maintained and chauffeur was superb. Made stunning wedding photos. Worth every penny!
AVOID!! Terrible company. Terrible communication. The van delivery was fine initially but didn’t pick up the van until two days later and that was with me chasing. We paid the deposit in July and stil... See more
Booked a one-way rental for a relocation, and it couldn’t have gone smoother. Minimal fees, easy drop-off, and a reliable vehicle for the whole trip.
I am still waiting (and I won't get) my £2750 deposit back from last August (2025) against a fairly shabby mini bus - AVOID THIS COMPANY AT ALL COSTS - I am in small court arena trying to get my money... See more
I have been dealing with customer services for a £250 returning drposit since I hired a van in March 2025. I received confirmation that the deposit was being returned in early April. Very bad that my... See more
STEER CLEAR! 0 STARS Requested a Luton van for a house move and firstly the delivery was delayed due to a "mechanical error" with the vehicle, so they said they would deliver the following d... See more
Giving one star only because I can't give 0. My deposit money is still outstanding, have not received a single pound back and I have chased this multiple times through their accountancy team, who ha... See more
Like every other 1* review I'm waiting for a deposit to be returned after more than 6 weeks. In my case Allen Iverson" has even stopped replying to my emails... If any other reviewers still have outs... See more
Terrible company. Dishonest and unprofessional. Car hire good but I’m still waiting for my deposit which was a substantial amount as I used them for 4weeks while holidaying in UK. They email me saying... See more
Do not use as they withhold the deposit I eventually got it back in 2024 after chasing for two months . Used them again this year had a rental for 4 months returned in September 2025 I am still chasi... See more
Couldn’t believe how easy it was to book! Within minutes I had a car reserved, and it was delivered right to me. Professional service and affordable pricing.
TLDR - Never again, avoid like the plague ! The good bits first: Van arrived (albeit later than booked). It was fine for the job and nothing broke. The bad bits: It should have been collect... See more
Car broke down before crucial meeting. Nationwide delivered replacement within 2 hours! Even threw in free sat nav. Saved my important business presentation!
Absolutely appalling. Don’t go near them. We hired a van for Friday evening so we could move our friends to London. An hour before the van was due to be delivered they called and said they couldn’t de... See more
Terrible experience, I have been chasing them for my £750 deposit for over 2 months now. They don’t reply to any emails and phone calls. It seems to be a pattern with them as I read several other revi... See more
Dishonest! The truck we hired had a faulty wire on the tail lift which became apparent during our journey. They told us this was a common fault and would send someone to fix it as it's quicker than... See more
Leaving aside that the van hired to us looked like it had been used for troop movements in an urban war zone, it was at least reliable and all the damage properly recorded. The van was collected a... See more
Booked a premium car for an important business meeting and it didn’t disappoint. The vehicle was immaculate, comfortable, and made a great impression. Smooth pickup and excellent service throughout.
Avoid this company if you have any desire to get your deposit back. The van I hired was delivered late, had no spare (as the previous renter had a puncture and it had just been left in the cab) a... See more
Company could not supply reserved vehicle on the day. The replacement was so late we lost a day of rental.on return the van was also late being inked after several delays. The company rep had no compa... See more
I appreciated how flexible they were with pickup and return times. The van was clean, reliable, and spacious enough for all my moving boxes.
I booked a Mercedes C class and paid a GBP 1000 deposit, was given a kia Sportage. I was promised in writing that the companu would refund the digference in the car hre. The vehicle was used for one d... See more
No issue with booking or the car being delivered and collected. No problem with the car. My issue is I have been waiting since 9th June to receive my deposit back (they said it would be 7-10 days). I... See more
I’ve used many rental services before, but none as reliable as this. The entire process was transparent, and the vehicle was in excellent shape.
Do not use this company. Absolutely horrific. Vehicle smelt horrible and looked like it was just hosed out. Im still waiting for my deposit which it seems like it will never return. I will be contacti... See more
Warning regarding Nationwide Vehicle Rentals (nvr.co.uk) I am posting this to warn other families and businesses. We hired a vehicle for a family trip to France and paid a £500 security depo... See more
Absolutely terrible experience with National Vehicle Rentals. We hired a van in August and paid a £250 deposit, which was confirmed for refund after the vehicle was returned with no damage. It’s no... See more
Company details
Written by the company
The UK's favourite in Car, Van & Minibus hire, with a FREE delivery & collection with each rental.
Contact info
International House, 10 Churchill Way, CF10 2HE, Cardiff, United Kingdom
- 0330 030 7777
- info@nvr.co.uk
- nvr.co.uk
2.2
Poor
1K reviews
Replied to 7% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked a transit van six weeks in…
Booked a transit van six weeks in advanced and all they could do is offer me a much bigger van for hundreds of pounds more. Useless.
November 10, 2025
Unprompted review
I appreciated how flexible they were…
I appreciated how flexible they were with pickup and return times. The van was clean, reliable, and spacious enough for all my moving boxes.
October 31, 2025
Unprompted review
DO NOT USE THIS COMPANY…I booked a van…
DO NOT USE THIS COMPANY…I booked a van for my recent move and paid the fee with a holding deposit totaling just under £400 for one days rental. The night before they were due to drop the vehicle, I had a email sent to me saying that they could no longer provide me with the vehicle I had booked and offered and much smaller one at a later time in the day. They did not respond to any calls and I had waisted so much time on hold music. They did eventually respond to my email agreeing to cancel the booking (as I had found another provider) and they have advised they would return my money. 2 weeks on, still waiting and still no one picking up the phone. All round awful. Stay clear.
November 6, 2025
Unprompted review
Absolutely seamless experience
Absolutely seamless experience. The car was pristine, customer service was prompt, and the unlimited mileage option gave me complete freedom on my road trip.
October 17, 2025
Unprompted review
Deposit thieves
Terrible experience, I have been chasing them for my £750 deposit for over 2 months now. They don’t reply to any emails and phone calls. It seems to be a pattern with them as I read several other reviews of customers saying exact same things.
November 5, 2025
Unprompted review
You are unlikely to get your deposit back
Like so many others have found, vehicles are ok, if really battered. The problem is you don’t get your £250 deposit back, so the real cost of rental is significantly higher than expected. It is impossible to contact NVR by phone, so all you can do is leave a poor review in the hope of warning others. Don’t use this company.
October 28, 2025
Unprompted review
Daylight robbery
Daylight robbery, won't be using again. Refuses to return large deposit (£5,000) despite no damage to vehicle etc. and now are uncontactable.
July 27, 2025
Unprompted review
My first time renting with them
My first time renting with them, and I’m already a fan. The process was quick, transparent, and affordable. The car was in perfect condition and great on fuel.
October 27, 2025
Unprompted review
Diabolical Service
Giving one star only because I can't give 0.
My deposit money is still outstanding, have not received a single pound back and I have chased this multiple times through their accountancy team, who have never even acknowledged my emails. I have then escalated this as a formal complaint, but I never received a response back. I have called the customer services more times than I can remember, but they don't seem to be able to do anything other than "mark" my request as urgent - but they have allegedly been doing that every time, and yet here I am, with no money being returned. Absolutely diabolical service. Stay clear and don't book with them. They have breached their own T&Cs and contract and they just don't seem to care, happily not returning customers' money.
October 29, 2025
Unprompted review
Theifs
Absolutely terrible experience with National Vehicle Rentals. We hired a van in August and paid a £250 deposit, which was confirmed for refund after the vehicle was returned with no damage. It’s now been months, and the deposit still hasn’t been returned.
They never answer the phone — every call involves waiting nearly an hour, only to reach someone who says they can’t help and that the finance team “isn’t available.” We’ve sent multiple emails, including a formal complaint, which has been completely ignored.
This company clearly has no interest in customer service or accountability. Taking people’s money, refusing to issue refunds, and ignoring complaints is unacceptable.
Avoid at all costs — they took our deposit and have provided no resolution whatsoever.
August 23, 2025
Unprompted review
Do not use this company.
Looks like i am going to have problems getting my deposit back. Keep passing the buck. Also charged me for a full tank of fuel but when the car arrived the tank was empty. Really disappointing as i cant afford to lose £250.00 !!
October 25, 2025
Unprompted review
no deposit returned
no deposit returned
After 7 month and still no deposit returned, now time to take them to court
October 24, 2025
Unprompted review
Awful experience
Awful experience. Van was really battered but then for the collection they kept changing their minds on. when they would collect despite us agreeing a very specific pick up date / time. To add to this, they have been sitting on our security deposit for about 3 months now. I have been chasing weekly and keep getting lots of apologies, but the deposit is not forthcoming. They've stopped replying now so it appears they just decided to take our refundable deposit.
October 20, 2025
Unprompted review
Poor deposit refund experience
Hired a Luton van twice with a short time in between hires (April 2025). Received one refund of the £250 deposit after a couple of months of asking but I find myself still waiting for the second, some 5-6 months since I returned the van. They are very good in apologising but keep saying they are going to speak to their finance team. Same story each time I chase. Off to the card company now to see what they can do. Wouldn’t hire from them again.
April 30, 2025
Unprompted review
Unavailable despite taking the booking and all my personal information.
I was very happy when I found that I was able to book an extra long Luton van as I have to move an item that is slightly longer than the standard Luton. The booking process was lengthy as I had to send driving licence details for both drivers as well as proof of address. I got a confirmation but this was just a web page. I expected a confirmation email but got nothing. This meant that I had to spend 25 minutes on hold the following morning. I was only able to get through to reception who could not assist but promised a call back from the reservations team. Nothing. I phoned again later in the day and waited 26 minutes on hold this time. Same again - reception, who could not help. I eventually received an email to say that the vehicle was not available and they could offer no alternative. I must have wasted over 2 hours dealing with this firm. Its now close of business on Friday and I needed the van urgently for Wednesday. So much for a National Firm. Hopeless
October 16, 2025
Unprompted review
This company fails in every area...
I attempted to rent a LWB Luton for a house move. The website states 'No Deposit' however at the final stage tried to take £250 deposit. I had to agree to their terms and conditions, however when you click on them the page is blank (on all browsers). I wanted to check their locations...click the button and they remain visible for less than 1/2 a second. Called their main number to check all of the above...I gave up after being on hold for 16 minutes. This is especially concerning as being able to contact the company in the evident of a problem is vital, especially after moving home.
After giving up on the phone, I emailed them using their online form...never received a response back.
I have never known a company fail across so many areas however looking at other reviews, it would appear this is another company formed on a budget, believeing they are doing the customer a favour.
I don't get it...a company lives or dies on the quality of its customer service...shocking!
October 16, 2025
Unprompted review
Theft of deposit still fighting
Had to wait for 3 hours for the delivery of the van at Manchester airport, inside the van was muddy from the driver, he stated he came from London that’s why he was so late , had the vehicle for 2 months we returned the van polished and clean, when we got back to Australia they sent an email saying the van was inspected and we will get our refund back , nearly 3months and four phone calls and a heap of emails and still no deposit WARNING do NOT use this company , I am seeking advise from a solicitor and ombudsman
July 19, 2025
Unprompted review
Epic fail. Appalling communication and you’ll never see your deposit again!
I hired a vehicle for 24 hours on 27th June 2025. The vehicle broke down during that 24 hour period and The AA ran diagnostics and found multiple intermittent faults which deemed the vehicle not fit for house removals. I have continued to chase my deposit of £250 ever since and I’m still waiting. They don’t respond to emails, don’t respond to the contact form on their website, if you’re lucky enough to get through on the phone then the staff are friendly and professional however they’re unable to process the refunds themselves, or you can wait on hold for over an hour only to realise the phone will never be answered.
Good luck if you opt to hire a vehicle with this company!
June 27, 2025
Unprompted review
This company makes vehicle hire…
This company makes vehicle hire effortless. From booking online to returning the van, everything was smooth and efficient. No hidden surprises, just great service.
October 9, 2025
Unprompted review
Needed a van for deliveries
Needed a van for deliveries, and their service made my day stress-free. Booking was simple, delivery was on time, and the van ran perfectly.
October 9, 2025
Unprompted review
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