Northwest Floors Ltd Reviews 445

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Easy to order, fast delivery, just as ordered at a good price. First class in every way. I would certainly recommend the company to other potential buyers. Jim

Rated 5 out of 5 stars

Great visit with Alex in the showroom, who is extremely knowledgeable about the flooring he sells. Definitely worth the time we spent goping through the options. We ended up ordering a herringbone L... See more

Rated 5 out of 5 stars

Very professional , friendly, helpful, high quality flooring . Alex and his team are wonderful. I can’t thank them enough for our kitchen flooring and carpets throughout our home. Every time I’ve ha... See more

Rated 5 out of 5 stars

Northwest Floors were fabulous from start to finish. We wanted to completely change our living/dining room floor, but were unsure about what type of floor we wanted. Alex was incredibly helpful in exp... See more

Company details

  1. Interior Designer

Information provided by various external sources

Northwest Floors offers you the highest quality in flooring at the best prices possible. We have a vast amount of flooring styles, brands and species that you can choose online. We offer a FREE sample service, FREE delivery service and FREE help and advise. Visit our online store today and take advantage of our bulk discounts and special offers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

445 reviews

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Rated 5 out of 5 stars

Artificial turf

Can’t recommend Northwest Floors enough. Great customer service and the quality of the product was definitively the best we’ve used so far, so will definitely be using again.

November 1, 2022
Rated 5 out of 5 stars

A fantastic team,

We recently knocked 4 rooms together at the back of our house, and after all the work, the concrete floor was not the best. Alex and the team at NorthWest floors took their time to make sure the floor was perfect before laying LVT. FANTASTIC JOB !

October 17, 2022
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Really helpful and knowledgeable, made it easy for us to choose the right floor. Went above and beyond to help us and really pleased with the product and the price.

September 1, 2022
Rated 5 out of 5 stars

Excellent service and fantastic fitter…

Excellent service and their fantastic fitter sorted my very uneven kitchen floor out to perfection nothing was too much trouble and the recommended vinyl looks great, have recommended them to friends who have since used them and who are also very satisfied. Thank you Alex.

August 6, 2022
Unprompted review
Rated 1 out of 5 stars

Walk away

We purchased the Egger Pro Kingsize 8mm Dark Rillington Oak Herringbone EPL012 Laminate Flooring. Apparently NW floors purchase from a third party so Egger will not help full stop. This floor is substandard and has such a fine layer it literally hoovers up! It is suppose to be guaranteed for 10 years in a commercial property or 20 in a home!! Having already paid a joiner to lift the floor and re do it with extras that we had only for it to do it again we have wasted so much money and time we are totally fed up. NW floors said you should have waited so an engineer can inspect etc. We have got to the point of total despair and don't have the energy to fight, however to save anyone else having this problem I suggest you walk away. We thought Egger was an upgrade from Howdens but this was a total mistake which we will regret forever!

August 3, 2022
Rated 5 out of 5 stars

Can't fault the service

Can't fault the service. Very helpful on the telephone before I ordered and then I was kept informed about delivery really well. Product started to be laid today and is looking fab! Thank you :)

June 22, 2022
Rated 5 out of 5 stars

Amazing service!

Amazing, Alex was great to deal with, the order went in smoothly and Sam the fitter was so helpful. Overall it was less than we expected and made such a difference to our home. So comfortable now. Thanks!

June 15, 2022
Rated 5 out of 5 stars

Great customer service and fast…

Great customer service and fast delivery. When I called customer service they price matched my product and answered all my questions. Overall very happy with my product and service I received.

May 27, 2022
Rated 5 out of 5 stars

Northwest Floors fitted wood floor with…

Northwest Floors fitted wood floor with soundproof underlay in the bedrooms and carpet on the stairs. They were efficient and did an excellent job. Great range of carpets and flooring at very reasonable prices. Would recommend

April 29, 2022

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