Easy to order, fast delivery, just as ordered at a good price. First class in every way. I would certainly recommend the company to other potential buyers. Jim
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Great visit with Alex in the showroom, who is extremely knowledgeable about the flooring he sells. Definitely worth the time we spent goping through the options. We ended up ordering a herringbone L... See more
Very professional , friendly, helpful, high quality flooring . Alex and his team are wonderful. I can’t thank them enough for our kitchen flooring and carpets throughout our home. Every time I’ve ha... See more
Northwest Floors were fabulous from start to finish. We wanted to completely change our living/dining room floor, but were unsure about what type of floor we wanted. Alex was incredibly helpful in exp... See more
Company details
Information provided by various external sources
Northwest Floors offers you the highest quality in flooring at the best prices possible. We have a vast amount of flooring styles, brands and species that you can choose online. We offer a FREE sample service, FREE delivery service and FREE help and advise. Visit our online store today and take advantage of our bulk discounts and special offers.
Contact info
Unit 5 Ashville Way, wa7 3ez, Runcorn, United Kingdom
- 01928 263265
- sales@nwfloors.co.uk
- nwfloors.co.uk
No history of asking for reviews
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Artificial turf
Can’t recommend Northwest Floors enough. Great customer service and the quality of the product was definitively the best we’ve used so far, so will definitely be using again.
A fantastic team,
We recently knocked 4 rooms together at the back of our house, and after all the work, the concrete floor was not the best. Alex and the team at NorthWest floors took their time to make sure the floor was perfect before laying LVT. FANTASTIC JOB !
So friendly and helpful
So friendly and helpful, nothing too much trouble. Plenty of choice and our order came within 3 days.
Excellent customer service
Excellent customer service. Really helpful and knowledgeable, made it easy for us to choose the right floor. Went above and beyond to help us and really pleased with the product and the price.
Efficient and high quality,
Quick, efficient and professional. The order arrived on the predicted date and the quality of the oak veneer flooring is superb.
Also, a real bargain.
Excellent service.
Excellent service.
Staff very helpful
Would definitely recommend using Northwest Floors.
Excellent service and fantastic fitter…
Excellent service and their fantastic fitter sorted my very uneven kitchen floor out to perfection nothing was too much trouble and the recommended vinyl looks great, have recommended them to friends who have since used them and who are also very satisfied. Thank you Alex.
Walk away
We purchased the Egger Pro Kingsize 8mm Dark Rillington Oak Herringbone EPL012 Laminate Flooring. Apparently NW floors purchase from a third party so Egger will not help full stop. This floor is substandard and has such a fine layer it literally hoovers up! It is suppose to be guaranteed for 10 years in a commercial property or 20 in a home!! Having already paid a joiner to lift the floor and re do it with extras that we had only for it to do it again we have wasted so much money and time we are totally fed up. NW floors said you should have waited so an engineer can inspect etc. We have got to the point of total despair and don't have the energy to fight, however to save anyone else having this problem I suggest you walk away. We thought Egger was an upgrade from Howdens but this was a total mistake which we will regret forever!
First rate service
Can't fault the service
Can't fault the service. Very helpful on the telephone before I ordered and then I was kept informed about delivery really well. Product started to be laid today and is looking fab! Thank you :)
Amazing service!
Amazing, Alex was great to deal with, the order went in smoothly and Sam the fitter was so helpful. Overall it was less than we expected and made such a difference to our home. So comfortable now. Thanks!
Great customer service and fast…
Great customer service and fast delivery. When I called customer service they price matched my product and answered all my questions. Overall very happy with my product and service I received.
Excellent service very helpful and…
Excellent service very helpful and super fast delivery 👍
Northwest Floors fitted wood floor with…
Northwest Floors fitted wood floor with soundproof underlay in the bedrooms and carpet on the stairs. They were efficient and did an excellent job. Great range of carpets and flooring at very reasonable prices. Would recommend
Very helpful and professional and…
Very helpful and professional and reasonable. We had the same luxury flooring priced up at carpet right and got it for a good few hundred less from NW floors
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