Absolutely fantastic service. Fast turnaround for initial skip and hassle free for exchanges. My designated account manager Holly is amazing. Communication is on point and everything is so quick and e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We changed our supplier after nightmare previous suppliers. Barry called into our new office on the off chance and I am pleased he did!! Account set up easily and Victoria and the girls in the office... See more
Company replied
We had a couple of jobs up in Scotland, one just outside of Edinburgh, and another in Loch Lomond. Shaunni facilitated absolutely everything we needed, we had rough access across both sites, everythin... See more
Company replied
We have been using NWH on our project in East Lothian since Nov 24. The service all round has been excellent and their online portal has been a great asset for our sustainability and compliance repor... See more
Company details
- Waste Management Service
- Aggregate Supplier
- Concrete Product Supplier
- Garbage Collection Service
- Recycling Center
- Sand and Gravel Supplier
Written by the company
Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.
Contact info
Mayfield Industrial Estate, EH22 4AD, Dalkeith, United Kingdom
- 03333 20 4000
- marketing@nwhgroup.co.uk
- nwhgroup.co.uk
4.8
Excellent
501 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Started to use NWH earlier in the year…
Started to use NWH earlier in the year and have not had any problems what do ever
They are very punctual when delivering materials for site and also very helpful when you need to speak to some one with regards various items
We normally speak to Simone Paul if we need to ask about items of who is very knowledgeable about her job
November 30, 2023
Unprompted review
Reply from The NWH Group
Thank you for sharing your positive experience with NWH! We are delighted to hear you have been consistently satisfied with our punctual and helpful deliveries and support from Simone.
Great Customer service
Great Customer service, Marion Houston always on hand to give prices for jobs I am pricing up.
November 30, 2023
Unprompted review
Reply from The NWH Group
Thank you for your feedback! We're thrilled to hear that Marion Houston has been providing excellent customer service by promptly assisting you with pricing for your projects. We greatly appreciate your continued support.
Marion is very helpfull and very…
Marion is very helpfull and very pleasant, always tries to make sure our requirements are met..
November 30, 2023
Unprompted review
Reply from The NWH Group
Thank you for your brilliant feedback. We are delighted to hear you have been satisfied with the service provided by Marion and our team thus far.
Excellent service
We have been dealing with The NWH Group for around a year now and find the service first class, we deal with Marion in the office and she is always on hand to deal with the services we require in prompt and professional and manor.
November 30, 2023
Unprompted review
Reply from The NWH Group
Thank you for your kind words! We're delighted to hear about your positive experience with The NWH Group. Marion's prompt and professional assistance exemplifies our commitment to excellent service. We value your continued support and look forward to serving you further.
Fast, Friendly and Efficient
We have been using NWH for the last 6 months and have been impressed by how reactive they have been to our needs. A very friendly and efficient service.
October 2, 2023
Unprompted review
Thank you NWH & Simone for all your help!
We needed a 40yard skip delivered to site as soon as possible and called NWH to see if they could help. Thankfully Simone Paul answered the phone and talked us through the account set up process, rates and delivery times. Our account was open and skip delivered in record time. Couldn't be happier overall with the service.
November 29, 2023
Unprompted review
Reply from The NWH Group
Thank you for sharing your experience! We're thrilled that Simone Paul was able to swiftly assist you with the account setup, rates, and arranging the timely delivery of the 40-yard skip. Your satisfaction is our priority, and we're delighted to have provided a service that met your needs efficiently.
I have been dealing with Finlay the…
I have been dealing with Finlay the past few months as we switched from Enva to NWH for the bins for my business and it has been great so far. The communication has been brilliant and the timing is great. Never had any issues and it has been smooth sailing so far. Much better experience than other companies I have dealt with!
November 29, 2023
Unprompted review
Reply from The NWH Group
Thank you for your feedback! We're delighted to hear about your positive experience with Finlay and our services. It's fantastic to know that our communication and timing have met your expectations. We're committed to providing you with continued excellent service and appreciate your support.
A1 professional service
I have dealt with Marion from NWH for some time.
Tendering for schemes is always subject to strict time constraints. Marion always returns quotations promptly and is extremely professional in her approach.
10 out of 10.
November 29, 2023
Unprompted review
Reply from The NWH Group
Thank you for sharing your experience! We greatly appreciate your feedback regarding Marion's professionalism and promptness in providing quotations. Meeting strict time constraints is a priority, and we're pleased to have been of service in your tendering
Helpful and approachable
Our account manager Amanda has been both helpful and approachable in all dealings we have had. We look forward to continuing to build and develop our relationship
November 29, 2023
Unprompted review
Great service
Our contact is Marion Houston at NWH and we get a great service when needing topsoil/subsoil prices
Pricing enquiries are always dealt with promptly and rates are competitive
Would highly recommend
November 29, 2023
Unprompted review
Reply from The NWH Group
Thank you for your kind words! We're delighted to hear about your positive experience with Amanda as your account manager. We're committed to furthering our relationship and providing ongoing support as we grow together.
NWH Marion is always friendly and…
NWH Marion is always friendly and helpful even when its short notice, always very competitive rates and service wherever we are in the country and can be relied upon to the upmost to assist.
November 13, 2023
Unprompted review
Reply from The NWH Group
Thank you for your feedback! We greatly appreciate your kind words about Marion's friendly and reliable assistance, especially on short notice. We're committed to providing competitive rates and top-notch service no matter where you are. Your trust means a lot to us.
Our company uses NWH mainly for their…
Our company uses NWH mainly for their volumetric concrete mixers. They always meet our needs with availability and various options. Great service from pricing to order to delivery and quality.
November 29, 2023
Unprompted review
Reply from The NWH Group
Thank you for your feedback! We're thrilled to know that our volumetric concrete mixers consistently meet your needs. Providing excellent service from pricing to delivery and maintaining quality is our priority. We appreciate your continued support.
Could not be happier with the service…
Could not be happier with the service provided by NWH especially from Marion Houston. Very reliable and always returns quotes promptly. - Kelburne Construction
November 28, 2023
Unprompted review
Reply from The NWH Group
Thank you for your kind words! We're thrilled to hear about your satisfaction with NWH's service, particularly Marion Houston's reliability in promptly returning quotes. Your support means a lot to us, and we're committed to maintaining this level of service.
Top service from NWH & Marion
NWH provide a prompt & reliable service. Marion is always available to provide a top quality service and fulfil every request! Thank you!
November 23, 2023
Unprompted review
Reply from The NWH Group
Your appreciation means a lot to us, and we're here to continue providing the same level of excellence in service.
Helpful and Efficient
Our rep Finlay T has been a big help and ensured a seemless transition. No problems to report. Good Service.
November 28, 2023
Unprompted review
Reply from The NWH Group
Thank you for sharing your experience! We're delighted to hear that Finlay has made your transition seamless and hassle-free. Providing good service is our priority, and we're thrilled it reflects in your experience.
Marion. The Team, Thanks
Marion, always amazing, thank you, always happy and helpful, its always a pleasure to have a chat and 100% of the time a laugh and giggle. The most important part of the working relationship efficient and a can do attitude, part of the team. Great working with you.
November 28, 2023
Unprompted review
Reply from The NWH Group
Thank you for your fantastic feedback! We're thrilled to hear that Marion has brought such positivity, happiness, and efficiency to your experience with us. Her dedication to providing excellent service while fostering a friendly rapport is truly commendable.
Marion Houston from NWH Superb Service
Marion is always on hand to help me at short notice and very friendly as well!
Excellent Customer service from her every time any of us at "Stellar Insurance" contact her and helps deal with our skips whenever we need assistance.
November 28, 2023
Unprompted review
Reply from The NWH Group
Thank you for your kind words! We're thrilled to hear that Marion consistently delivers excellent customer service and has been a reliable help whenever you've needed assistance with your skips.
Marion Houston is a star
Marion Houston is a star - always helpful and reliable.
November 24, 2023
Unprompted review
Reply from The NWH Group
Thank you for your five star review. We appreciate your feedback
Kaya’s Cafe
We had recently joined NWH group through Finlay Toulouse back in July and can’t get over how easy and professional he was from start to finish. He made sure that we were happy with everything and checked upon us after the first few months! Would recommend NWH to anyone that is looking for a fast, reliable service!!
July 28, 2023
Unprompted review
Reply from The NWH Group
Thank you for sharing your experience with us! We're delighted to hear that Finlay provided such a smooth and professional onboarding experience. Ensuring our clients' satisfaction is always our priority, and we're thrilled that he went above and beyond to check in on your happiness even after the initial setup.
Dealt with Marion since I started with…
Dealt with Marion since I started with this company, and she has always been helpful, quick to react to any last minute issues I have and always friendly. Use them weekly. Try their best to get prices we can work with.
November 1, 2023
Unprompted review
Reply from The NWH Group
It's fantastic to know that we've been able to assist you regularly and that our efforts to secure prices that align with your requirements have been appreciated. Your ongoing support means a lot to us, and we look forward to continuing to serve you in the future.
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