The NWH Group Reviews 501

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional demeanor, highlighting their ability to make interactions pleasant and productive. The service provided is frequently described as excellent, with many people appreciating the quick response times and the smooth process for various requests, including urgent needs and account setup. However, some customers also noted issues with skip collections not always happening as agreed, attributing this to a potential shortage of drivers. Additionally, a few people mentioned concerns about the driving behavior of some lorry drivers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency. Many... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and professional... See more

Response time

Reviewers mention positive feedback about response times. Customers highlight that communication is on point,... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the helpfulness and politeness... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service. Fast turnaround for initial skip and hassle free for exchanges. My designated account manager Holly is amazing. Communication is on point and everything is so quick and e... See more

Company replied

Rated 5 out of 5 stars

We changed our supplier after nightmare previous suppliers. Barry called into our new office on the off chance and I am pleased he did!! Account set up easily and Victoria and the girls in the office... See more

Company replied

Rated 5 out of 5 stars

We had a couple of jobs up in Scotland, one just outside of Edinburgh, and another in Loch Lomond. Shaunni facilitated absolutely everything we needed, we had rough access across both sites, everythin... See more

Company replied

Rated 5 out of 5 stars

We have been using NWH on our project in East Lothian since Nov 24. The service all round has been excellent and their online portal has been a great asset for our sustainability and compliance repor... See more


Company details

  1. Waste Management Service
  2. Aggregate Supplier
  3. Concrete Product Supplier
  4. Garbage Collection Service
  5. Recycling Center
  6. Sand and Gravel Supplier

Written by the company

Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.


Contact info

4.8

Excellent

TrustScore 5 out of 5

501 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We switched to NWH Group this year and…

We switched to NWH Group this year and have nothing but good things to say. The onboarding process was a breeze thanks to Finlay, who was always available to answer questions and help make the switch seamless. The service is consistent and reliable. On the off chance you need to contact their customer support, they are also similarly helpful and kind.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

NWH have provided a brilliant service

NWH have provided a brilliant service, we have had the pleasure of dealing with Finlay who is a great communicator which makes every job incredibly smooth! I wouldn't hesitate to recommend NWH for any waste management services.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very well organised buisness who go…

Very well organised buisness who go over and above to accommodate their customers. Running a demolition buisness is very demanding but services offered by NWH make it a lot easier. Delighted to recommend NWH to anyone.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Good service and Very Professional

We have been using NWH for slightly over year and have found the service to be very good. They are very professional in their delivery and customer care. The waste reporting portal is also very detailed which helps our environmental targets.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

We had trouble with our Trade Waste…

We had trouble with our Trade Waste company constantly over charging us.
We decided to look for another company and found NWH. I would highly recommend this business, their customer service is second to none.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Getting fast and reliable service on short notice

I required NWH group to provide 3 skip Lorrie’s to exchange 3 skips at set times every day and they organised that instantly and haven’t failed on their promise. That kind of service in the fast paced world of construction is incredibly important. The service has made a real impact to our site and long may it continue. The account manager delivered what we required and has shown professionalism in other areas of what we will require going forward

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Another year signed up!

Another year signed up!
If you have "bin" thinking about it, just do it :-)
you have nothing (Finlay) Toulouse.
I scare myself with how clever I am sometimes hahaha!

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Started using NWH about 6 months ago and couldn't be happier with the service. Not only did Finlay Tolouse make the swap over a simple process, he also saved us a lot of money compared to our previous provider!

April 10, 2025
Unprompted review
Rated 4 out of 5 stars

Kelburne Construction

Gemma Sim has been the contact I have used for my site at Lindean and both Gemma and the drivers have been helpful by being flexible with my delivery times as well as being very good on price

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

We have used the NWH group for many…

We have used the NWH group for many years and always been very impressed with their service and products. Recently Gemma has been absolutely brilliant in providing amazing customer service, always going above and beyond to accommodate our needs and working with us to ensure everything goes to plan. Her communication is 10/10 and always replies extremely quickly which makes it so much easier for us as a business. Thank you Gemma!

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient, Friendly & Professional

NWH have provided a very efficient, friendly and professional service from start to finish. Siobhan has been our primary contact and has delivered a trouble free experience.

April 8, 2025
Unprompted review
The NWH Group logo

Reply from The NWH Group

Thank you for the kind words! We're so pleased to hear you've had an efficient and professional experience with us from start to finish.

We'll make sure to pass your feedback on to Siobhan, she’ll be delighted to know she helped make things run smoothly for you.

Thanks again for taking the time to leave a review, we really appreciate your support!

Best regards,
The NWH Group Team

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