Absolutely fantastic service. Fast turnaround for initial skip and hassle free for exchanges. My designated account manager Holly is amazing. Communication is on point and everything is so quick and e... See more
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Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.
Mayfield Industrial Estate, EH22 4AD, Dalkeith, United Kingdom
Replied to 100% of negative reviews
Typically replies within 2 weeks
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We wanted to find a cost effective solution for a regular general waste and glass collection. We had already had a quote from a broker which Hollie managed to almost half! She was honest, straightforward and super helpful with a lovely sense of humour :) Thanks again for sorting us out Hollie!
Fabulous service. After having a total runaround from another company I found Rachel at NWH to be very professional and competent. She really went above and beyond with advise and service
No hassle and great service, skip delivered and collected on agreed dates and drivers were first class.

Reply from The NWH Group
Massive thank you to Finlay and the NWH team. I am part of the management at a 700+ capacity venue in Midlothian, we had been with B*ffa for over 8 years. Prices were going through the roof and service was getting worse & worse. We were contacted by Finlay to offer us a quote to see if the NWH group could offer us a better deal. Not only did they offer us a better deal but they have also provided a great service on our weekly bin collections since. Finlay made the switching process almost seamless and was always on hand to help us with any questions or issues we had, would highly recommend NWH Group.

Reply from The NWH Group
We had a last minute job come through which required a quick turn around and NWH were able to accommodate our requirements, as such the job finished ahead of schedule. Everyone involved was happy with the service. The communication from Siobhan in the office was excellent and liaising with her was a pleasure.

Reply from The NWH Group
Phoned looking for information on a long term skip hire and couldn’t be more grateful for the help I received from Rachel. Any questions I had where no bother at all and Rachel explained everything in depth. Our account was set up within the same day and delivery booked for Tuesday , highly recommend Rachel and her help ! Thanks so much
We made the decision to switch to NWH Group this year and this process was handled expertly by Finlay from start to finish saving us quite a bit of money in the process. Our previous provider was being difficult about ending our contract but this did not phase NWH who were more than happy to wait to get us on board! We find the service to be extremely reliable and we have not encountered any issues. We are confident that any issues that may arise in the future would be dealt with competently by customer services. Highly recommended.

Reply from The NWH Group
Excellent customer service from Siobhan today helping me set up an account and arrange a quick delivery
Excellent service by Finlay from setting up the account to actioning and booking in the collections. Any issues have been quickly resolved and highly recommend NWH for business waste. Far better service and price than our previous collection agent.
First time I’ve used NWH and the experience has been great so far. Rachel has assisted and been so helpful from quoting our requirements to ensuring delivery was on time.
They get rid of all our waste and do a good job.
Dealt with many operators over the years. Having dealt with NWH recently I can say that the service is well above the rest, Finlay has been very professional and available setting up the service and making sure the service was tailored to the business needs.
NWH have been a regular supplier of waste management services and assist the business with snow clearing & gritting during the winter months. Gemma is always on hand to listen to our requirements and deals with our enquiries in a prompt and professional manner.
Gemma sim handled my enquiry very professionally, politely and addressed all my questions thoroughly would highly recommend Gemma and NWH for anything in future thanks
Our experience with NWH is excellent so far. Finlay Tolouse at NWH has been very helpful and has made the switching very simple, he also saved us a lot of money compared to our previous provider.
Excellent service Gemma sim went above and beyond to provide the service I needed would highly recommend Gemma
Been dealing with Gemma Sims on the haulage and disposal side of our operations. Gemma has been very professional and courteous in our dealings and seems keen to please . Fraser Smith @ Waddad construction ltd.
Found the whole team, especially Findlay to ve very agreeable and helpful when it comes tomall things waste related for us. Extremely competitive on price and always happy to give a helping hand.
NWH are a fantastic company to work with. Our rep, Willie Sinclair, goes above & beyond to meet our needs, our site teams never have any issues & we all find NWH a pleasure to deal with. I highly recommend! :)
Gemma Sim supplied us with a number of skips and concrete from the volumetric on an earlier occasion.
Communications were excellent, the project was in Torness Power Station over a weekend so no margins for delay and space was very limited.
All went very well
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