The NWH Group Reviews 501

I have a prompt response and very clear expectations of the procedures.

Honestly, the worst company that I've dealt with over the last three years. You get so much conflicting information. We've paid for all our services via direct debit for three years. All of a sudden we were informed that payments needed to be made over the phone, 'up front' as the so called policy had now changed. Very inconvenient and unsafe having to give card details over the phone especially since our company was a victim of fraud a few months ago. So uncomfortable having to work like this. All this on top of the numerous other issues we have had with this refuse company during the time we've been with them including rude and awkward drivers.
Never know what's going on with this company. Better to find a collection company with better customer service.

Edit: In reply, this was just not the case as my order 3 weeks ago went straight onto Direct Debit, Nicola and payment has already come out of the account. Called this week to be told pay over the phone. Therefore, I do not agree with your comments as I've had to deal with this company for the past three years. It is just not safe to be supplying details over the phone anymore. As explained previously, we have already been victims of card fraud and the bank advice was to protect card details at all times. The person was so rude when I asked if this was a safe method.
Would you like to see all the orders and Direct Debit payments to clarify your comments. Yet again, incorrect information supplied.

NWH is a well organised, good value and responsible supplier.

Amanda Knox is super honest and efficient with our account. She has introduced a matrix for our account and we have found this really beneficial. Any enquiries or issues, Amanda is quick to resolve and ensures we have a great service from NWH. The relationship between Mackenzie and NWH has strengthened over the last 2 years with Amanda and look forward to her supporting us in the future.

Excellent online service with helpful and friendly people.
Makes' a change in this world.
Thank you.

Really happy with the service at NWH so far, Siobhan has been the most helpful! Always providing quick responses and great lead times. Cant recommend them enough!

Phoned NWH in a pickle, spoke to Siobhan Gajree and and she & the team got me sorted out with a delivery the next day. Easy to deal with and get an account opened and sorted out.

Rachel Morrison was really helpful.. discussed options and talked me through the paperwork.. she is great asset to your company.

I used the live chat to organise a skip on short notice, simple and easy service, just a few questions and details to go over with a reasonable price.

Great service 👍

Siobhan Gajree opened our account today for our Joinery & Building co. She set up some very reasonable terms for trade waste solutions . Made the process very easy and quick response. Look forward to trading with NWH. 👍🏻

We hired out the road sweeper to clean our internal warehouse and yard Ewan D the driver was very helpful and courteous did a great job will defo use again

Graham Cameron

Livi Self Storage

rachel morrison set up my account in a few hours and bins to be delivered today .
Fast service 👍

Disappointing service when trying to hire a skip for domestic use. The price quoted on the website was incorrect by £80 (price was for hire in Scotland, not England) - significantly more expensive than their competitors - and this was only highlighted when the company called to take payment. Unfortunately the company would not honour the price they had quoted. It is not made clear when booking a skip online that bookings are not actually completed online and you need to await a call from the company to take payment. As I booked on a Friday night, by the time they called on Monday and explained the quotation was incorrect, I was unable to get a skip delivered on the day I wanted from another company. Please make sure your website is accurate so other potential customers are not misled and inconvenienced.

Never ordered anything before but the staff were so helpful And informative. Big shout to Lisa for her brilliant customer service.

Great service, at the best price!

Shiv from the Edinburgh branch was absolutely fantastic!
She took the time to eplain all the costs, billing & services I required.
A pleasure to deal with.

Wonderful service from Siobhan this week. Account set up swiftly and immediate collection was organised. We look forward to seeing the same level of customer care going forward.

I've been with NWH for a few years now and find them really good to deal with and always very responsive.

I wanted to make special mention to a driver that helped us yesterday, Colin Jamieson, our bins were in a mess as someone dumped black bags in our recycling, instead of refusing pick up he sorted it all out and was really kind and helpful. Waste disposal is stressful for businesses during busy periods so this was really appreciated. Many thanks

I used NWH to hire a skip for some home and garden work. Service was excellent throughout, a thank you to Lisa G in the office team and Billy D the driver.
Skip was delivered bang on time and collected the next day after the call to arrange. Would recommend.

We had forgotten to put our bins out and got in touch with nwh group to see when they could come for them. We were sorted within 30 minutes incredibly quick response to resolve this, we have not regretted moving to them this year, excellent service